What would you of done if this was your ring?

[devientdrow]

Ok so I got my ering stone from James Allen, but my setting and band are from Jareds. As most of your are probably familiar with, Whenever you get diamonds from a B & M store they want you to bring it in for inspection and cleaning every 6 months. Other that my rings I also have my original wedding band (from Littmans unfortunatly) and Some pretty chandelier earrings from Kays. Everytime I go to these places they usually are very nice about checking them out, cleaning them and being very careful with them. So obviously out of all those pieces I care for my wedding set the most. I go into Jared and all the salespeople are busy so this woman comes out of the repair center and offers to take care of my rings for me. She doesn''t look at my ering under a scope or even with a loupe, she just shakes it near her ear and then.....came....the...moment. Thier cleaner was right next to her and she placed my wedding band in..and then KID YOU NOT TOSSED my ering right in after. Not PLACED in in next to it like I do at home with the Ultrasonic but literally TOSSED it in so that it landed against the other with a big ole thunk. I stared in horror at it and the machine wouldn''t work so she took it away. I was speechless! It didn''t seem like it hurt anything (trust me I checked) but seriously now....why would you handle something sooo precious like that? Someone ELSES possesion no less? Everyone else I have had help me there has been great (except for this one woman who kept trying to push HUGE GAUDY bands at me when I was shopping for a new wedding band (Can we say commision anyone? Seriously I tell her i''m looking for dainty and antique and she kept pulling out huge honkin bands....it wasn''t even SUBTLE how she was trying to push higher priced items at me). Anyway everyone else has been great, but when the woman (A REPAIR WOMAN NO LESS) handled my rings like that I was ready to say something! I closed my mouth when my husband looked at me like I was nuts, but what do you think you guys would of done? Would it of bothered you, or am I being too overprotective of my preciouses?

 

[Ellen]

I would have been LIVID, and asked to speak to the manager. This type of thing is basic, 101 diamond care.

 

[asscherisme]

Well, I won''t set foot in Jareds after an awful experience I had there myself. I would be horrified as well.

 

[Lorelei]

I would have been furious too that she took such a careless attitude towards my property!!!

 

[happilyeverafter]

OMG! She''s lucky you didn''t smack her upside the head!

What a horrible woman! She obviously has no respect. I think I would have probably tore her a new one right then and then asked to speak to her manager! She obviously has no valuable jewelery of her own or she would have learned care and respect!

 

[devientdrow]

Now you ladies are most certainly making me regret my natural instinct! I don''t really like confrontation but I will enter into it if it''s that important to me. For instance the lady I spoke about totally ruined the whole point of driving out there and looking at wedding bands. When I went back a second time it looked like she was going to be my sales lady again so I walked up to the guy who co ordinated who went next to a salesperson and very nicely told him I did not want to be helped by her, I had been previously and didn''t care for her style of help. My husband looked MORTIFIED, like I was so mean! But I feel like if your going in somewhere to spend your hard earned cash the LEAST you deserve is to get good service. Looking back I should of said something you ladies are right, it''s very BASIC diamond handling knowledge, you don''t toss them about. Personally I''d rather be OVER cautious with someone elses belongings than possibly damage them.

 

[Madam Bijoux]

I would have given her a stern- and very loud - lecture then and there and also spoken to the manager about it. (I never let employees in stores touch anything of mine unless I''m taking it in for repairs.)

 

[oldminer]

The intentions of these chain sellers are to treat their customers very well. The reality often is not the desired treatment. It would get the person fired if the management saw it happen. The goodwill of a single customer is nearly priceless. Go to places that treat your jewlery and you with due respect.

 

[lyra]

Well, being a woman of a certain age

, and of a certain disposition, I probably would have had a little discussion with her.

I would have. You just can''t stop me if someone does something blatantly stupid to me or my property. First I would have hollered "Whoah!" ala Tony Soprano. Then I would have discussed how my property should be treated and why. But that''s just me. My husband (if he were with me), would have stood by being embarrassed, but like I say, I''m older and have less inhibitions these days. I suppose I might have even considered being cuttingly polite while explaining how wrong these actions were, it would depend on my mood that day.

 

[shminbabe]

Date: 8/21/2007 1:37:03 PM
Author: lyra
Well, being a woman of a certain age

, and of a certain disposition, I probably would have had a little discussion with her.

I would have. You just can''t stop me if someone does something blatantly stupid to me or my property. First I would have hollered ''Whoah!'' ala Tony Soprano. Then I would have discussed how my property should be treated and why. But that''s just me. My husband (if he were with me), would have stood by being embarrassed, but like I say, I''m older and have less inhibitions these days. I suppose I might have even considered being cuttingly polite while explaining how wrong these actions were, it would depend on my mood that day.

Oh, I''m with you! I think being older, I find, I am much more willing to risk embarassment (well, my kids'' embarassment, or husband''s, not mine, cause I''d not be embarassed about this) to say what I think or feel to anyone. I wouldn''t say I''m confrontational, but if the situation warrants I certainly would not let something pass that needed addressing. Like tossing your ring into the cleaner. AND, I would tell the manager why I wouldn''t be shopping there again. You know what? Most of the time, I have found that people don''t even care. There are so many chain stores that the owners are corporations far removed from relationships with people. Maybe a neighbord b & m store (jewelry) might care more than a chain store like Jared. I''m also a fan of writing a letter of complaint. I make sure that I also write letters of commendation too for, from time to time, I do encounter the outstanding employee (just wrote a letter of praise, a long one, in June).

I''d tell Jared what you told us, frankly.

jeannie

 

[Jenn5504]

What happened to you is unacceptable...........and sadly not at all surprising to me from Jared''s.......I had 5 years of similar experiences with that company and thank GOD I don''t have to deal with them anymore (new rings from Whiteflash and SignedPieces).

 

[snlee]

I would have been furious and I wouldn''t ever go to Jared''s ever again!

 

[honey22]

snlee - I have to say your ring is absolutely stunning and exactly what I am looking for - I can see the arrows so clearly and it''s so white!! Please share your specs to help me in my search for the perfect diamond! Also, what ring size are you if you don''t mind me asking?

Back to the topic, you should have grabbed one of the gaudy rings she was trying to flog you and piffed it across the bench at her - maybe she will think twice about handling your little baby with so little care!!

 

[marcy]

I would have been livid and want to smack her. I have done like Jeannie mentioned and complained to customer service online before. My issue was finally resolved but it was like pulling teeth. I have written about exceptional service as well.

I would probably go talk to the manager of the store and let them know as well. That is inexcuseable to treat someone''s valualbe property like that.

 

[Kaleigh]

I would have called her on it. I couldn''t let someone do that to my jewelry and let them get away with it.

 

[Laura Kearns]

You are SO totally in the right! I''m glad you let it out of the bag the next time you went! I laughed at the hubby comment...I tend to be nice to sales people and waiters and all...but if they mess with me, my stuff or my peace of mind I let em have it and of course hubby is all bent out of shape...but I agree...you pay for something...you had better get good service at the very least!