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WARNING--Long post--but I really need to vent!!

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hairgirl95

Shiny_Rock
Joined
Oct 20, 2007
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Hi everyone

So I posted a few days ago that I was thinking of making a stone change in my ering. The history of this ring is this--
1. I had a 1.5 radiant diamond that I LOVED. Unfortunately, it cracked back in Oct. 07. Thankfully it was fully insured.

2. I took the cracked diamond to my jeweler, who has done all my work on all my jewelry (not a b&m, family owned and operated with a great reputation here in Kansas City.) They found a nice 2.0 ct radiant to put into my ring. It had been an exasperating day dealing with insurance, and the stone was a vs1 instead of the SI1 that cracked. Had great fire and sparkle. I am judging this diamond unmounted, mind you. It is USA EGL certed, but I DID NOT see the papers prior to purchase. My insurance covered the new diamond minus $1500. I paid the difference, they set the stone, and I was on my way.

Heres where the issues begin:

When I arrived home with it, I noticed the diamond didn''t look right in the setting. It looked crammed into a basket and crooked. Thats when I found you lovely people at pricescope. I posted here for advice, and I took it back to the jeweler, and they re-set it and it looked MUCH better. However, there still seemed to be something wrong--I just wasn''t happy with it. Fast forward now to the beginning of December. I noticed at work that I lost a diamond out of my melee. The diamonds are invisible set, so they had to send my ring off to be fixed. 2.5 weeks later, the ring comes back, and it looks like crap. You can see metal lopped up onto the invisible sets, theres not smooth lines with the diamonds, and my new radiant looks crooked. So, I am nice, I wait until after christmas, and purchased a lovely pave setting and bands.

Heres where it gets down right uncalled for:

I take the new setting to the jewelry store to have the radiant put into it. They weren''t real happy about doing it as I didn''t purchase the mounting from them. BUT, they did it. And made sure to tell me that I would not like the new mounting.
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Whatever, I walked out with the new setting and I really liked it. I posted pics of before and after back in January and the new setting won hands down.
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HOWEVER......there was still something just not right about this ring. I just didn''t like the way the diamond looked. I had higher expectations for this 2ct. diamond. I was expecting more spread than it had. I thought the old mounting was maybe just drowning it out, hence the remount. It did help a little, but in some ways, it made my diamond look even smaller.

So the homework on my end began. I learned so much from everyone here.
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I had been getting a really negative attitude from the jewelers (I posted about this before) they love to make you look really stupid. So I pulled out the cert on my diamond. This new radiant of mine has a depth of 84%!!!!! And I wondered why it looked so small. I pulled out the copies of the paperwork I had on my cracked 1.5 radiant. The specs are as follows

1.5 radiant
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cracked one)

7.87 X 6.56
depth% 58.8

2.0 Radiant (new one insurance replaced)

7.66 X 6.22
depth% 84.2


I about gave birth to a large hissy fit when I compared specs on these 2 diamonds. I was so mad because I really felt screwed and shafted on this diamond. I paid $10609 plus tax minus the insurance credit for the new stone. I plead stupidity because I didn''t know what I was doing yet (as I said it was pre-pricescope when I got the replacement diamond) but now that I am starting to learn more about jewelry, it really gets in my craw. It became clear to me that the reason I didn''t like this new diamond was because I could actually tell the size difference. I had these expectations of going from a 1.5 to a 2 carat and seeing a larger diamond. But I didn''t see a larger size because ITS ACTUALLY SMALLER (face up that is) than my old diamond.
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Okay----deep breath. I posted a few days ago about wanting to make a change to the stone. Its become obvious to me that I do not like the stone, and I am out of options to make it look the way I want to---which it bigger!! So I searched oval and round stones here on pricescope, along with radiants with the same cut color and clarity and printed off the search results. And today I drove my happy self to my jeweler. I told them that I had finally figured out why I did not like my ring, and it was because I didn''t like the stone. The jeweler told me that she knew I would not like the new setting, to which I told her its not the setting, its the stone. I told her that I was not happy with the spread or the depth of this radiant. SHE TOLD ME 84% WAS STANDARD FOR RADIANTS. I got so mad. I struggled to not lose it in the jewelry store. I told her I wanted to purchase a different diamond. I wanted an oval, H-J, VS1-SI1 (as long as its eyeclean) and I wanted a GIA cert on it. Based on my pricescope research, ovals are actually cheaper per carat, and I told the jeweler that I was looking to do this as economically as possible. Not in the mood to line their pockets any more than I have to. The only 2ct. oval they have in stock is K SI1. It did not look like a K, more like an I. Anyways, they wanted me to pay $3000 OUT OF POCKET to go from a 2.0 J VS1 to a 2.0 K SI1. WHAT???!!!! I told them I would not pay that, and I would like an explanation as to why it was so much to downgrade in color and clarity. They told me that OVALS ARE MORE PER CARAT THAN RADIANTS. That contradicts EVERYTHING I have read on here. So I whipped out my pages I printed of stones I found here on pricescope and asked them to tell me why the stones here are nearly $5000 LESS than the one they wanted to sell me. I didn''t get an answer. So they want to "search" for an oval for me that will be a monetary lateral move (they didn''t have a great selection in house) and they are paranoid I am going to buy a diamond somewhere else. I got really mad when they started bashing pricescope and how the diamonds they represent aren''t what you get. I remained calm--while seething inside--and told them to let me know what they find in the next month for an oval stone. I won''t like I was talking to myself in the car the whole way home cause I was so mad and my husband was busy with a patient.
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So where do I go from here?? Do other jewelers offer a decent tradeup policy since I didn''t purchase my stone from them? How about the vendors on here? What are their trade in policies on stones that they didn''t originally sell? I really want to go somewhere else where I get a little respect, but I don''t want to shoot myself in the foot either. Please please help me--I really don''t know what to do!!

Sorry for the really long post--just wanted you to have all the facts rather than go searching for my old posts.
 
I''m so sorry for you!

Unfortunatly, most other jewelers will not be able to give you much for your trade, so you''re better off trying to work with them for now. I have an oval and love it, they look huge for the ct weight. See what they can call in for you, it''s at least worth the try.
 
wow, what a story. I agree that many times you are not going to get much on a trade but there are a few PS vendors who might be interested and you''d have to decide if you want to accept or decline their offer. Many times we tell folks though to try and work the trade up through the store they purchased. maybe try to upgrade your stone at least and then go someplace else for the setting. anyway, I know Winfields and pearlmans will take stones in on a trade or consignment bases. I *think* jamesallen and Goodoldgold will to. I would contact each vendor, tell them what you have and then go from there. Good luck!!
 
Thank you both for your advice so far--I pretty much thought I would have to work this out with the trade in at my current jeweler. I will say that as soon as this debacle is cleared up I am done with them. I had NO problems at all prior to the 1.5 cracking and needing to be replaced. I only saw the jeweler every 6 months for a platinum polish and a prong check. Yeah mustang, I love ovals. I should have gone with it in the beginning. And thanks for the options salvo--if I don''t get any diamond results from the jeweler I will try the consign/trade option and just purchase one that I found here on pricescope. Thank you both!!
 
i''m so sorry you went through all this. PS is wonderful, yet dangerous sometimes in when we look back at pre-PS decisions.

there is another thread going about what people dislike most about the diamond/jewelry industry, and i think your story exemplifies. while i''m sure you''ve kicked yourself plenty about the ''woulda coulda shouldas'' of the situation, it is disturbing that neither the jeweler nor the insurer raised the issue of face-up size with you. they are the ''experts,'' and it is a shame that so many such ''experts'' seem to feel that their superior knowledge is best used to take advantage of those who are not familiar with the marketplace. boo on them.

others may chime in, but i suspect mustang is right -- it seems unlikely that you''d get much, esp. on a super-deep stone, other than from the folks who sold it to you. i would see what they can find for you. i''m sure you now know that it is a good idea to get the cert and post the specs (and preferably pictures) before deciding to buy so that the experts on here can help you make a more informed decision. have you talked to them about finding the same shape you have but in a better (shallower) cut? you may also be better served by giving the jeweler specific proportions that you want so that you don''t have to bother with things that you already know are unacceptable to you.

good luck!
 
I absolutely feel your pain. I discovered pricescope a few weeks ago and learned through this site that the diamond I picked out and had my boyfriend buy was far too deep. He hadn''t proposed yet, so I didn''t know what to do about it. Mine is 78.7% deep, which although not has horrific as yours, is still pretty horrific. I bought it from a high end jewelry store thinking I would be safe there to get a good quality stone. AND the sales lady told me they only carried AGS 0 and 1 diamonds, so I would definitely get a good stone there.

So I got on here for advice on what I might be able to do about it. Most said I had to pay up or suck it up (in a much more friendly way, of course =). I was going to just suck it up, and tried so hard not to think about it. But it overwhelmed me and I finally revealed how upset I was and how very sure I was that mine could not be of the quality the sales lady told me it was. He was devastated to hear all this (and I believe planning to propose this weekend...so now that''s ruined). So we are going to the jewelers tomorrow to see what they have to say about the stone. I fear their reaction will be similar to your jewelers: that depth in the high seventies is perfectly normal. Lies lies lies. Luckily I remember her explicitly saying all were 0''s and 1''s, so if I can get them to admit that this one is not, they may do something that will help me out. We''ll see. Wish me luck.

I hope everything works out well for you!
 
Yes enbc I agree boo on them!! I agree with yours and mustangs point of view. Definitely have to TRY and work this out with the jeweler itself. I hadn''t thought much about trying to get a better radiant. They had a difficult time getting the yucky one I have now!! There is another reason for my oval mania--

I was married once before. I had a GORGEOUS 1.5 oval cut in my ering. I really wanted to do oval when I got remarried, but was kind of worried about the whole "jinxing" myself and went for something different. I viewed the radiant as my "oval with corners".
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Anywho, I realize now that it wasn''t the diamond who failed, it was the marriage, and I was being overly superstitious about it. I had the oval for 2 years and LOVED it. Now that I am a little older and wiser (thank goodness!) I think going with my first love (the oval) is a great option.

For you radiant girl---bless your heart. I feel so bad for you having these issues. I had read your original post a week or so ago and remember feeling bad that you got kinda shafted as well. ABSOLUTELY take it back. Make them make good on this with you. I hope they can find you a stone with a better depth. It is so frustrating isn''t it! I wish you the best of luck in dealing with the jeweler. I really hope it goes well. Let us know what they say and what they plan to do to make it right with you. I would really press the issue about the AGS comment. Do your homework on here (like I did) so you have some facts to present them. Be polite but firm. Thats the stance I have taken. Granted, my problems are far from solved, but I feel like I MAY be getting CLOSER to some resolution. Good luck sweetie!
 
oh hairgirl--so sorry about all this! That jeweler sounds awful, but I agree with MustangGal and MrsSalvo that you are not going to get much on the trade with another vendor. You could try to sell the entire ring on consignment, but I'm afraid you'd be upset with losing even more money.

Do you get 100% upgrade with this jeweler?

I know it sucks, but I'd deal with them if this is the case--just to get the credit for what I paid. Now your armed with great info, so at least they can't pull a fast one on you now.

Ovals costing more than radiants? That's sounds like more crazy talk. Ovals and radiants seem to be about on par with each other as far as cost. Ovals aren't that popular--Gorgeous as they are.

On a positive note, an oval will give you the spread you want. My 1.5 carat oval is 9.5mm in length--good size!

Wish I could be of more help!

eta: radiantgirl, I hope things work out for you at the jeweler tomorrow!
 
Thanks coat--I was hoping you would see my post since you and marcyc were so great in being my cheer squad to do this stone swap!! Yeppers, its one frustrating mess. And I agree with ya--they love to spew hogwash in an attempt to either make me mad or totally confuse me. They didn''t succeed this time! Yes, they do 100% trade in value. So yes its definitely more economical to try and work this out with them. I love the spread of ovals as do you!! I will definitely get the spread I want this time. I really am done after this diamond debacle is solved. Its almost not even fun anymore!!!! Glad you saw the update!
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I''m sorry, I dont mean to sound b#tchy but I am barely following your story, very confusing...and I have no idea if you can return the stone and setting or not. If so, just return it and find something elsewhere. Dont continue doing business with a shop that hasn''t given you what you want on a continuous basis...Move on!
 
Yay for the 100% trade in!

Don''t worry, it''ll be fun again as soon as you try on your new gorgeous spreadathon of an OVAL!

I can''t wait to see what you get!
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And I hope you are feeling better
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Sounds like you are
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Ya know surf, I am kinda offended by your post. If you have nothing to contribute POSITIVELY, then why even respond?? Just read it and go on, or ignore it??!! Sorry if I sound b#tchy, but I don''t really get why you even replied. However, thanks to the rest of you. I appreciate your help.
 
Maybe you should bring a friend with you next time you look at ovals. It sounds like this shop likes to steamroller its customers into buying things. I''m glad that they offer a 100% value upgrade policy, but do be extra careful with them. Are you getting both the stone and the setting from them?

Good luck with the jewelers. I hope everything works out in the end!
 
Just the stone. Putting it into the current setting. I usually bring my husband with me. I will say he is not one to rock the boat though. I had to teach him how to haggle with car dealers!! lol Maybe I need a bar bouncer to go with me next time!!
 
Will an Oval stone *work* in the new setting? It seems like it has a square/rectangular basket .... Anyway ... hope that jeweler comes through with a stone you love!!! Don''t settle! You have a tradein policy w/them and you deserve solid value!!!
 
hairgirl, PS is an open forum and I''m guessing that you should know after reading enough threads here that we do not follow an "only post if you agree with me" rule on responding to threads. When I read your post, it was quite confusing, as I already mentioned. I''m not clear if you can still return your ring or not. You intimate that "they are paranoid I am going to buy a diamond somewhere else", which seems like you can still return what you have and buy elsewhere. Then you go on to say "So where do I go from here?? Do other jewelers offer a decent tradeup policy since I didn''t purchase my stone from them? How about the vendors on here? What are their trade in policies on stones that they didn''t originally sell? I really want to go somewhere else where I get a little respect, but I don''t want to shoot myself in the foot either. Please please help me--I really don''t know what to do!!", which seems to also intimate that you want to go elsewhere.

So what I''m asking is CAN you go elsewhere or are you stuck with this store...because no, it isn''t clear from your post. And yes, I also said it''s time to move on to another vendor because you mention at least 6 issues that you''ve had with this store since you selected your center stone (didn''t like the initial setting job; weren''t satisfied with the second setting job; weren''t happy with the melee fix; didn''t like the way your stone looked in the new setting; discovered that your new stone is smaller than your old cracked stone; are getting conflicting information from the store vs. what you''ve learned online)...so yes, one has to question WHY you''d continue trying to work with a store that isn''t giving you what you want and which you feel isn''t treating you well.

I hardly think saying "hey, I''m confused about your post" and "you should move on to a new vendor..." is anything to get upset about.

Good luck with fixing your ring.
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I am sure many of us have made diamond mistakes before we found PS. My advice to you is to NOT accept a new stone until you have the GIA cert with the specs AND cose-up photos of the stone to post here so you can get some advice before you make the trade. Anytime someone posts stats on here and leaves off the measurements, it tells me that they do not understand that the appearance of the size is determined by the diameter measurements and not the weight. Jewelers are just used to selling these average or even poorly cut stones and are probably rarely challenged about the specs. I do disagree with the response that said that your insurer should have told you about the stone being smaller. That most certainly was not any of their business or their expertise.

Even if it costs a little more to get a well cut GIA Oval, it will probably be less costly than trying to sell the ring or consign it. I am pretty sure that James Allen only considers AGS or GIA stones on trade (at least the last time I checked).

Good luck to you and please remember to come back with the info before buying this time! Things are deceiving in jewelry store lighting!
 
Wow! That really stinks. I''m so sorry that you''re going through this. I''m also new to PS, but I just wanted to write a quick note to say that I''ll be thinking about your situation and hoping that everything turns out well for you.

(Sorry this wasn''t helpful!!)
 
For starters, yes, the setting will work as it is a peg head not a head built in as part of the ring. It will just require putting a 6 prong peg head into it.

For you surf--I think it was the way I read your post. I think it was the intro of "if this sounds bitchy". If the post was confusing to you, sorry. Everyone else seemed to have no problem understanding it. But, I will break it down for you this way. I would LOVE to go somewhere else. But I do not have an unlimited supply of $$$$ to just spend another $15,000 on another stone without getting SOMETHING for the one I have. This atrocity of a jeweler has a 100%
 
Sorry I hit a button and it posted for some reason before I was done. Anywho--Now that I KNOW BETTER, I will make a better decision on the different stone. I did post that it was pre-pricescope when I got this stone. I have learned a lot since then. I really want to get the better quality diamond, maximize the trade up policy, and then get the hell out of dodge, so to speak. As in be done with this jeweler and move on to greener pastures. I realize that you don''t have to agree with someone to post, but to me you just seemed a little negative and antagonistic for really no reason. I guess I just follow the motto of if you have nothing nice to say, don''t say anything. No, I cannot RETURN the stone as it was purchased 4 months ago. But I can trade it in. Which is what I am doing. For a stone with a GIA cert. I can say for the most part that most people, whether they agree or disagree with someone''s post, try to keep some civility to it. And prefacing a post with "not trying to sound bitchy" is just that to me--bitchy.
 
Nevermind, we were posting at the same time. I was going to make a suggestion but you seem to have made a decision already. Good luck.
 
long posts can be confusing, sometimes. maybe we should adopt a bullet-point system of writing?
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i agree with diamondseeker that you should do a little scouting, get the GIA info and hopefully images, and gather opinions on PS before agreeing to a trade-in. your husband sounds like mine. you wouldn''t believe how many times i''ve shot him dirty looks while shopping for something because he won''t say anything when i''m obviously being bulldozered!

good luck!
 
Just wanted to wish you good luck. I hope it all works out for you.
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I adore ovals. I hope you can find one that makes your heart sing.
 
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