URGENT NEED FOR ADVICE

[Natylad]

Dear friends,

Yesterday i purchased online from James Allen a 1.04 ct cushion modified brilliant diamond. I asked for the GIA report and the magnified images of my diamond, which were indeed sent to me. Today, as i was surfing around and checking out diamonds similar to the one that i''ve purchased, i realized that the exact same diamond that i had purchased, with the exact same GIA report number, the exact same inclusions in the reference diagrams, etc, appeared to be on sale to a different site and specifically to Excel Diamonds.
I am extremely alarmed...
Any ideas on what on earth is happening and if i should be panicking?
Thanks...

 

[stone-cold11]

Normal. That is just virtual listing, stones are often listed with multiple vendors. Excel probably has yet to update their inventory.

 

[rockabee]

you have absolutely nothing to worry about. all online vendors resell stones sourced from wholesalers. in some instances, a portion of an online store''s inventory may be their own merchandise. but in most situations, i''d say they are reselling a wholesaler''s stone for a margin. this is why if you look on the pricescope search engine, you''ll get multiple listings across online vendors for the exact same stone.

 

[FB.]

As above; no need to panic.

Some stones stay with the diamond wholesalers and are offered for sale by several jewellers, who would "call in" the stone for inspection or mounting.

Occasionally, the lists take a day or two to update, so your stone may still show on several listings for a while yet.

 

[Judah Gutwein]

Naty,

As stated nothing to worry about.

However, not because "we" have as of yet to update our datafeed. Rather, the wholesaler whose diamonds are available to us all, hasn''t yet updated their own datafeed. Thus, this stone and many others like it, continue to appear on multiple sites.

Pricing is a different issue and subject to each individual vendors markups.

Rest assured and congrats on your purchase with JA

 

[Natylad]

Thank you so much for your replies!
Since i''m new to all of this, please bare with me and allow me another question.
I am aware of the fact that this is the way the system works, but what if somebody who saw today at Excel the...exact same diamond that i bought yesterday from James Allen and being based on the specific GIA report, the specific specs and the specific reference diagrams that he saw, decided also to buy the same diamond online? Wouldn''t he or she expect to receive that specific diamond accompanied by the specific GIA report that he saw at the site and based on which he made the purchase??? Would thay deliver to that person a different diamond with a different GIA report number and expect the customer to be o.k. with it???
Maybe i''m asking silly questions but all this seems totally insane to me.

 

[e5116]

Would thay deliver to that person a different diamond with a different GIA report number and expect the customer to be o.k. with it???

No. They would tell the person that the diamond is no longer available after checking it out and not charge them anything. They wouldn''t deliver a different diamond.

 

[Natylad]

Thank you guys, i really appreciate it!
Now it''s time to be happy about the new cushion pet!!! Yay!!!

 

[FB.]

If two people tried to buy the same stone, I would expect that the first person would get the stone and the other would be contacted for refund or replacement.
It is highly unlikely that if someone else bought the stone just before you did, that "your" stone would be substituted for "an equivalent" replacement, since every diamond is unique and there will have been personal reasons why you chose it, that another stone might not quite satisfy.

In the very unlikely case that a company sent you a "near replacement", you would usually have a week or two to return the stone.

I think that everything will work out fine.

 

[Natylad]

Thank you FB!!! I can''t wait for the moment that they will deliver the ring! Yay!

 

[Judah Gutwein]

Naty,

No reputable dealer I know of, would take an order for a specific diamond and deliver another one as a swap.
Many of us showcase an inventory of many thousands of diamonds and while some of us actually own healthy inventories, all of us seek to supplement whatever inventory we have with virtual diamond listings from wholesalers with whom we have relationships and who do not sell directly to the public.

Our datafeed is uploaded/updated every 24 hours and is of course influenced by the timely uploads and real time maintenance of the corresponding suppliers. This is not an exact science and it is subject to human and mechanical intervention on the part of several companies. Therefore, a scenario such as yours can and will arise from time to time.

When a stone is initially "purchased" on our website, the credit card is not actually charged and is only a pending/authorized transaction. The incoming order transaction needs to be consummated on our end by applying a physical and manual charge to the order. Without this secondary and subsequent application, the card is never charged and funds are released back to the cardholder. This gives us the opportunity to confirm availability with the supplier before actually accepting payment. In the rare occurence that a diamond is unavailable even as it appears on the datafeed, the customer is notified and given the opporunity to either cancel the order or select another stone.

There is no attempt made to arbitrarily swap the order with a comparable diamond. I don''t believe any reputable dealer would operate that way and for good reason.

Hope that helps.

 

[Natylad]

Thank you so much Judah...