UPS has lost my The Real Real return package

[Scon_ce]

There have been no updates on the UPS tracking since July 30. I emailed The Real Real customer service yesterday but haven't gotten a response except for an email that they will get back to me within 48 hours.

I'm assuming The Real Real will need to start the claim with UPS since they provided the return label?

The package went missing in San Antonio. I don't know what is going on there, but all of my mail, USPS and UPS, has to go through San Antonio, and it is commonly held up there for days at a time and occasionally lost. I always stress when the tracking updates stall in San Antonio.

 

[Mreader]

There have been no updates on the UPS tracking since July 30. I emailed The Real Real customer service yesterday but haven't gotten a response except for an email that they will get back to me within 48 hours.

I'm assuming The Real Real will need to start the claim with UPS since they provided the return label?

The package went missing in San Antonio. I don't know what is going on there, but all of my mail, USPS and UPS, has to go through San Antonio, and it is commonly held up there for days at a time and occasionally lost. I always stress when the tracking updates stall in San Antonio.

Have you tried using their live chat? That’s what I would do so that you can hear from somebody quickly.

 

[Scon_ce]

Have you tried using their live chat? That’s what I would do so that you can hear from somebody quickly.

Thank you I will use that option in the future!
I just now got an email from customer service and they will followup with UPS and get back to me.

 

[MissGotRocks]

Thank you I will use that option in the future!
I just now got an email from customer service and they will followup with UPS and get back to me.

Let’s hope it is just stalled and not lost!

 

[Daisys and Diamonds]

Thank you I will use that option in the future!
I just now got an email from customer service and they will followup with UPS and get back to me.

good luck
fingers crossed all will be well

 

[mellowyellowgirl]

Let’s hope it just stalled somewhere or someone forgot a scan.

I once had a $5000 jadeite bangle just stop moving at one of the hubs in China (was with SF Express). Nothing changed for 2 weeks and I was sure it was a goner but then it moved rapidly and arrived. It wasn’t opened for checks or anything. My theory is that it literally fell somewhere and didn’t move until someone picked it up and threw it back into the system.

 

[vitona526]

Oh no! Hoping for a quick resolution! For future, this is their customer service number. 855-435-5893. I have zero patience in these situations and prefer a phone call. Their customer service is usually pretty helpful.