TOXIC PEOPLE IN YOUR LIFE ... :(

[Amethyste]

THIS IS A LONG POST - SORRY ABOUT THAT

For about 12 years, I ran my own business as a nail technician. My main focus was to help diabetics to care for their feet and hands, and also, i would maintain people''s problematic feet in between visit to the podiatrist. I also did manicures and pedicures, gel/acrylics. I am really proud that I was able to care for several clients that had serious problems with their nails, arthritic fingers, I was given the chance to make them feel good about themselves...

To some, I know that it is a waste of money, but when you have such horrible nails and feet and cannot physically tend for them yourself, I guess that having a reliable nail person to do a good job is hard to come by ( so I have been told ). But for 12 years, I lived without health insurance and at almost 40, I decided to stop doing this full time and go back to the insurance world ( what I did before my business ) for much needed benefits etc.

I have kept a pretty insane schedule for the last 2 years now. I work from 8:30 to 5pm then run home and most week nights, saturdays ( I try to not work on ANY Sundays ), I welcome clients to my home for nail services. When I stopped my full time business, I really thought most of my clients would leave. But they didn''t at first. It started crazy then with natural life progression, several of my elderly clients died, moved to warmer climates. I also thought that with the bad ecomonic times, people would stop these luxurious treatments, but I was wrong. Granted I offer really good service, I am also REALLY affordable... I am pleasant and always willing to help people with scheduling conflicts etc. Even though I work full time, with my husband still looking for a job, I somewhat rely on this income to afford the apartment, food, etc.

My husband is about a month away to start his job processing visas for tourists etc at the National Visa Center in the neighboring town next to ours, so that will bring A LOT of financial stability to us ... and I started reflecting on my second job and how much it is still enjoyable, but there is ONE client ( Let''s call her CrazyLady ) that always gives me a headache, and quite frankly, I am starting to feel uncomfortable when I perform services on her. She is in her 70''s and is very demanding... I have taken care of her for the last 7 years and her character has changed since then. She always compliments the work I do, and then later, finds a way to say that she is still not 100% pleased with certain things: "my polish chipped within 10 days - my nails are too squared off ( they are so short, i cannot do a round shape ), the bottom of my feet are still too rough ( she has diabetes so I cannot really use any harsh chemical or the credo knife to sand down those heels )... and the list goes on!

I told her that I was moving and was considering an apartment located on a second floor. I asked her if she was comfortable with stairs ( as I know she has 3 levels in her home ) and she said that she was fine with that. 3 days later, i got a letter from her saying that she is not happy that I am considering to be move to a 2nd floor apartment, and that I should re-think this move as many "elderly" people will not be able to follow me. She also said in her letter that if I am doing this to get rid of the "older people" and to replace them with younger ones, to be frank and to tell her so.

Oh my, when my husband read this letter, he was going crazy!!! He didn''t want her in the house anymore, I never saw him this animated over something like this in our life together.

He did bring a good point: To many of my clients, to them, I am only a Nailtech - not a friend. To some, being curteous and polite like cancelling ahead of time ( when possible ) being considerate of my own rare free time ( like expecting I''d do their nails on a Sunday ) just is not going to happen. I think that CrazyLady is one of them...

How can I deal with her? I somewhat pity her cause I know she is starting to get old and might not realize that her behavior is actually impacting the joy that I have in procuring nail services to her ( and in a whole ). When my husband starts, should I just gather the courage to "let her go"?
How do I do that without being cruel, mean and un-thoutful? I hate being in this position...

 

[Hudson_Hawk]

A, you''re a very compassionate and sensitive lady so I can see how torn you are with this situation. As I''m sure you know, it''s natural for a person''s personality to head south as they age and senility (and possibly in this case dementia) set in. Please do not take her comments personally or as a reflection of yourself or the services you offer. That being said, as a professional it''s within your rights to fire clients if you feel you can no longer provide the level of service they expect, you can no longer accommodate them, or you just don''t feel like you mesh well personality wise. It is OK for you to tell her next time she calls that you''re scaling down your client base for whatever reason and will no longer be able to serve her. Perhaps you can suggest a colleague whom you know of and respect for her to contact as a replacement?

On another note, I''m constantly battling calluses, etc on my feet. It seems like no amount of pumice rubbing or pedicures solve the problem. Can you suggest something?

 

[decodelighted]

Wellllll.... here''s the thing. There are some people you just can''t please. If you think she''s changed a lot in the last five years maybe there''s some sort of dementia taking over? Re: the whole situation -- I think you need to be realistic/honest with yourself.

1) Is this a business or a charity? If its a business then dealing with complaints is part of the job usually, right? If there''s an unpleasable customer then its within your rights to stop providing your service. You don''t have to be spoken to or treated in any way you feel uncomfortable with. Its up to you to draw the line.

2) Are you own mixed feelings about continuing this business and its affect on your limited free time causing you to be more sensitive when it comes to complaints and being treated like "just a nail tech" (when that''s kinda what you were to some of these folks *before*, yanno? Right or wrong).

Maybe she hasn''t changed but you''re just less able/willing to put up with it? I''d find it hard to say "Appreciate me, stop complaining or lose my number" -- but I might be able to say "I''m sorry I won''t be able to provide you service anyome. My schedule is just too busy."

 

[monarch64]

It sounds like you''re leaning toward letting her go as a client. In this case, I would not engage her in conversation because she''s been very rude to you and will likely not take the news well. I would write her a short, professional, and to the point letter telling her you no longer wish to do business with her. I would not go into detail about the reason why. Just keep it simple, and be done with her. I think you''ll be happier just cutting her off and then you can be done with the whole issue.

 

[susimoo]

Hello!

I wanted to say that you come across as a remarkably caring person. I think the way you have dealt with this situation is admirable.

However, you are not a charity. It is my belief that you should not have to put up with such obnoxious behaviour. I think sometimes, as hard as it is, it is better to cease all contact especially when the financial benefits pale into comparison at the hassle/annoyance factor.

I too, am hoping to start my my own business within the beauty industry after I complete my college course. I fully intend to apply these rules, as one of my big motivational factors for leaving a full time office environment was the toxic relationships between fellow employees/managers/clients.

I view my new business as way to minimize this, as you cannot remove it altogether. However I will not allow myself to be bullied by a customer ever again.

I would send her a letter advising her that your service is no longer available and wish her well for the future. I wouldn''t go any further than that and I would not take calls/emails as getting into a dialogue would not be productive.

Good Luck.

Ps I too would love to know the secret of beautiful feet!!! LOL

 

[kenny]

Put up a sign.

"We have the right to refuse service to anyone."

Do not answer her question about getting rid of older clients; she can sue you for age discrimination.
Whether or not she could win such a case is not the point.
Avoid legal hassles in this disgustingly-litigious society we now live in.

 

[monarch64]

Date: 3/12/2010 11:42:44 AM
Author: kenny
Put up a sign.

''We have the right to refuse service to anyone.''

Do not answer her question about getting rid of older clients, she can sue you.
Whether or not she has a case is not the point.
Avoid legal hassles in this litigious society we now live in.

Exactly. As I stated above, do not go into detail as to why you are no longer interested in having her as a client.

 

[Amethyste]

Date: 3/12/2010 10:59:44 AM
Author: Hudson_Hawk

On another note, I''m constantly battling calluses, etc on my feet. It seems like no amount of pumice rubbing or pedicures solve the problem. Can you suggest something?

Yes, go to Sally Beauty Supply and get "Callus Remover". its a gel that you apply to your callused area. it will literally melt the stuff, but oh, smells like hell. Have gloves handy and a fan. Do not have the stuff touch the carpet or clothing, it WILL discolor! Then rinse well and use a scrub brush or anything abrasive to remove the product...

--------------------------------------------------

Thank you everyone for your replies...

I do think she has changed - last time I was in Germany for 2 weeks - I turned off my cell phone cause i don''t get service in europe. when I came back she left me 3 voicemails with fratic messages that I have to get back so I can take care of her. She even called the spa where I worked asking the receptionnist to be sure that I would come back.

I might decide to talk to her next time she comes, letting her know how her behaviour affects me. I also have another client who is her neighbor and has talked to me about her saying that she noticed some changes in her as well...

I know I shouldnt take it personnal and deal with it, but being rude to, it''s something that I cannot get used to and refuse to. I know eventually, i''ll have to put my foot down. I jist don''t want her to feel that I am being mean. I do understand that when you say something of that sort to someone, i will hurt, no matter how nice you can be.

 

[decodelighted]

I would also stop asking people if they mind if you move to a 2nd floor apartment. Especially if you aren''t really interested in hearing their opinions. (Agree it was rude of her to *speculate* about your motives for moving -- but not to have changed her mind about whether she liked the idea or not. You did ask her.)

 

[movie zombie]

Date: 3/12/2010 11:58:55 AM
Author: decodelighted
I would also stop asking people if they mind if you move to a 2nd floor apartment. Especially if you aren''t really interested in hearing their opinions. (Agree it was rude of her to *speculate* about your motives for moving -- but not to have changed her mind about whether she liked the idea or not. You did ask her.)

what she said.

you''re moving to facilitate your life with your husband. even asking the questions implies that you''re open to not making the move.

mz

 

[Amethyste]

The reason why I asked her is because if she wouldn't be able to come to the second floor, I would be willing to accomodate her by going to her house and provide her with the usual service. Since she said she was ok, I didn't go into the "why" i asked her that question. I only asked HER this question cause I do know my other clients have no problem with me moving as they are coming to me for services and not to a spa or institution. most of my clients are very loyal to me and me to them and being open to them about our move and the whereabouts etc., is how I am - transparent ( to some degree ) As long as I am open to them, I feel good about how I do my business, regardless of how much or little they are with me.

I do want to facilitate my life with my husband, but I also am considerate or my client's physical needs but I know that balancing the 2 can be a tricky act.

 

[joflier]

Crazylady sounds a bit like my great grandma. She''s a super lady and still kickin it strong @ age 97! But over the last decade or so, has turned into a very unpleasant person towards her caretakers. Nothing makes her happy. She has a complaint about everything and everyone. We think it''s a little bit of dimentia mixed in with depression. They got her on some antidepressants and that has helped some.
But I''m in the camp that says that this lady (if you''ve seen her change) is probably unaware of her behavior towards you, or how it is affecting you.
My suggestion is just to try to let it roll off your shoulders. But don''t twist your life all around just to accomodate people that are just your clients. You need to make decisions that are best for YOU and YOUR family. Clients can come 2nd.

Many of them followed you the first time - I don''t see why that wouldn''t continue a 2nd time. Good luck!

 

[lulu]

It''s okay to be cranky when you''re 97, but in your 70s you''re still young enough to be polite. She seems very pushy and unappreciative. I''d fire her.

 

[lyra]

If you feel really bad about dropping her, how about finding a replacement technician and telling her "I'm closing my business as of "date", and "this person" will be able to take care of your future needs". You're not really leaving her hanging then. Can you change your phone number too? Not sure about that part.

 

[VRBeauty]

Ammy -- I don''t have any suggestions for you re your cranky client, but I do want to share what came to mind when I read your post, which is... it kinda sounds like Amethyste is really burning the candle at both ends. It sounds like the problem is not cranky client so much as the fact that Amethyste is working a full-time job to subsidize her part-time job, which is much closer to her heart. (And there''s also her music, gets factored into the equation somehow.) So... I''m not even going to try to disguise this blatant, unsolicited advice. Please make sure that you''re leaving enough time in your life for you, and for your marriage. And if I''m way off base, please feel free to ignore or blast me.

 

[Indylady]

Amethyste- I''m doing a run by post and haven''t read all the responses, but I want to thank you so much for what you are doing for your clients. My mom had cancer a few years ago (well, 7 years ago) and has other health problems as well, and just can''t take care of her nails. When you have constant, chronic pain and other problems that you''re battling daily, asthetics fall to the bottom of the priority list. But, it doesn''t mean she doesn''t still care about her nails and the way she looks. So, whenever I''m home, I''m always running after her with a face masque, pumice, a scrub, some new nail polish, etc, and she really loves it. I hadn''t thought of the fact that there are others like my mom with health problems, that would love a good manicure or pedicure...wow! Kudos to you for doing this.

 

[decodelighted]

Date: 3/12/2010 3:07:14 PM
Author: lulu
It''s okay to be cranky when you''re 97, but in your 70s you''re still young enough to be polite.

Dementia or Alzheimers doesn''t happen at any specific age. It can strike relatively young people. There may be more to it than just simple rudeness, especially if it is out of character/recent onset.

 

[jewelz617]

Date: 3/12/2010 11:42:44 AM
Author: kenny
Put up a sign.


''We have the right to refuse service to anyone.''


Do not answer her question about getting rid of older clients; she can sue you for age discrimination.

Whether or not she could win such a case is not the point.

Avoid legal hassles in this disgustingly-litigious society we now live in.

I agree. To quote The Godfather, "It''s not personal. It''s business." You obviously have a big heart, but you need to do what is best for you. Her attitude should make it that much easier to do what you have to.

 

[Amethyste]

Date: 3/12/2010 3:23:17 PM
Author: VRBeauty
Ammy -- I don''t have any suggestions for you re your cranky client, but I do want to share what came to mind when I read your post, which is... it kinda sounds like Amethyste is really burning the candle at both ends. It sounds like the problem is not cranky client so much as the fact that Amethyste is working a full-time job to subsidize her part-time job, which is much closer to her heart. (And there''s also her music, gets factored into the equation somehow.) So... I''m not even going to try to disguise this blatant, unsolicited advice. Please make sure that you''re leaving enough time in your life for you, and for your marriage. And if I''m way off base, please feel free to ignore or blast me.

OH MY....
I think your post is WAY ON base. I have been so busy in the last 2 years. Beiing the sole proprietor for my husband and I has been really hard and the weight is heavy on my shoulders. I keep telling myself that all is temporary, but I am feeling that my legs are starting to shake and that in the near future, I''ll be falling on my butt!

Right now, the focus is to be able to "live" so working is my main preoccupation at the moment, but I feel that perhaps eventually, I''ll need to do one or the other, not both, at least not for a much extended period of time.

I do miss the time I used to have for my music, live performances and CD recording... I just hope my husband starts soon, so I can finally have some "me" time and decompress...

Thank you.

 

[Arkteia]

Date: 3/12/2010 3:08:28 PM
Author: lyra
If you feel really bad about dropping her, how about finding a replacement technician and telling her ''I''m closing my business as of ''date'', and ''this person'' will be able to take care of your future needs''. You''re not really leaving her hanging then. Can you change your phone number too? Not sure about that part.

I won''t find her a replacement technician - if it is your friend, referring this "CrazyLady" to him/her is not necessarily the best thing you could do for their business. And BTW, she may be really "crazy" and on wrong medications - hence frantic messages.

I would write her a letter saying that as of such and such date, your services would not be available (offering no explanation, and give her three months to find a replacement). Also, provide her with a list of podiatrists practicing in your towm or larger podiatry groups - group practices have a better way of getting rid of troublesome clients.

 

[lulu]

Date: 3/12/2010 4:20:58 PM
Author: decodelighted

Date: 3/12/2010 3:07:14 PM
Author: lulu
It''s okay to be cranky when you''re 97, but in your 70s you''re still young enough to be polite.

Dementia or Alzheimers doesn''t happen at any specific age. It can strike relatively young people. There may be more to it than just simple rudeness, especially if it is out of character/recent onset.

Does she have dementia? Sorry, I didn''t read that.

 

[VRBeauty]

Date: 3/12/2010 4:38:25 PM
Author: Amethyste

OH MY....

I think your post is WAY ON base. I have been so busy in the last 2 years. Beiing the sole proprietor for my husband and I has been really hard and the weight is heavy on my shoulders. I keep telling myself that all is temporary, but I am feeling that my legs are starting to shake and that in the near future, I''ll be falling on my butt!


Right now, the focus is to be able to ''live'' so working is my main preoccupation at the moment, but I feel that perhaps eventually, I''ll need to do one or the other, not both, at least not for a much extended period of time.


I do miss the time I used to have for my music, live performances and CD recording... I just hope my husband starts soon, so I can finally have some ''me'' time and decompress...


Thank you.

OK, a few questions:

Are you being compensated fairly for your work as a nail technician? (And BTW it sounds as if you are doing way more than what that title implies.)
Can you do without some of the funds this second job brings in?
Can you offer some of these services as your current, reduced rate (the ones that fill in for what a podiatrist would offer)... and charge more for the "little luxuries" Or increase your rates across-the-board?

My last bit of unsolicited advice: if there''s no way you could turn your part-time work into a full-time job with benefits (working with a podiatrist, for example) then consider cutting the client list and increasing some of your rates. You can tell your clients that you''ve found it necessary to do so now that you''re working a second job (which is true, and I assume most of your clients are aware of this.) Tell them that you''re cutting your client list, based on client start dates, and that you''ll let those clients who you''ve had to drop know when new openings occur. This would be a fair way to reduce your client list and give yourself some breathing room, and if Ms. Toxic does manage to survive the cut, you''ll be in a better place emotionally to deal with her.

 

[Amethyste]

Date: 3/12/2010 5:22:43 PM
Author: VRBeauty

Date: 3/12/2010 4:38:25 PM

OK, a few questions:


Are you being compensated fairly for your work as a nail technician? (And BTW it sounds as if you are doing way more than what that title implies.)

Can you do without some of the funds this second job brings in?

Can you offer some of these services as your current, reduced rate (the ones that fill in for what a podiatrist would offer)... and charge more for the ''little luxuries'' Or increase your rates across-the-board?


My last bit of unsolicited advice: if there''s no way you could turn your part-time work into a full-time job with benefits (working with a podiatrist, for example) then consider cutting the client list and increasing some of your rates. You can tell your clients that you''ve found it necessary to do so now that you''re working a second job (which is true, and I assume most of your clients are aware of this.) Tell them that you''re cutting your client list, based on client start dates, and that you''ll let those clients who you''ve had to drop know when new openings occur. This would be a fair way to reduce your client list and give yourself some breathing room, and if Ms. Toxic does manage to survive the cut, you''ll be in a better place emotionally to deal with her.

You are correct, I do a little more than what my title implies - I do more than just a buff and a fluff. I really do put my whole self when I give a service cause I''d like to be given the same if I was in the clients chair. I do not know why i ended up with many needy clients ( like health issues such a diabetes, RLS, Arthritis, etc... ), but a lot of them rely on me for their own well being. I do more than just "do their nails" I also do listen to all of their life problems and they all are sure that I am taking with me to the grave what they confided to me over the years. I could write a book!

Unfortunately, I do rely on this second income as my husband is not working just yet. If I cut clients by start dates, she would survive the cut cause she was my 2nd client to ever come to me. To me, to be 100% fair for everyone, I would have to do them all or none at all. I think th best thing for me would be to keep doing Ms.Toxic until we are financially more comfortable with his income addition, then I would be in a better position to attack that problem. I am just a little emotionally exhausted and I am aware of that, but I feel that I should wait a little longer until I know I am more leveled to make a good decision rather than a hasty one cause she has been difficult in the last year or so.

Does she have Dementia? I believe that she might be showing some signs...
My dad started to show Alzheimer''s signs at 52... Age is not a a factor for this disease, it seems that several people affected by this, are showing signs even in their younger years...

Thank you all so much for reading and offering your help. I appreciate it.

 

[Arkteia]

Another thing - if you are posting this question, to me it is a sign that this lady seriously bothers you. Your subconscious may already be sending your messages to run, and run fast! If this is the case, do not waste any time "organizing" a gracious way out of the situation - just drop her! Issues of "responsibility" apply only to a very limited degree, if at all. Trust me, things will get only worse! I once made similar mistake, keeping someone in my practice because no one else would take this person. It backfired, and not in a nice way. All this time my brain was sending me messages which I chose to ignore because I wanted to be "nice". It seems to me that you are doing the same thing, just because you are so nice. In the meantime she has developed an unhealthy attachment to you, hence these frantic messages. If you do not let her go now, she will never let you go!

 

[HollyS]

While you are obviously very compassionate and kind, you must not feel like you need to continue with this customer. Your personal life does not have to be arranged to accomodate anyone.

I already know that you are a kinder soul than I, so I know that you will find a gentler way of letting this client go than I would.

 

[movie zombie]

Date: 3/12/2010 6:33:19 PM
Author: HollyS
While you are obviously very compassionate and kind, you must not feel like you need to continue with this customer. Your personal life does not have to be arranged to accomodate anyone.

I already know that you are a kinder soul than I, so I know that you will find a gentler way of letting this client go than I would.

+ one.

mz

 

[Cehrabehra]

Tell her she can find someone better than you - point out every flaw you''ve ever been accused of and let her know that there are other people out there that will meet her needs better.

 

[asscherisme]

Date: 3/12/2010 10:51:15 AM
Author:Amethyste

THIS IS A LONG POST - SORRY ABOUT THAT

For about 12 years, I ran my own business as a nail technician. My main focus was to help diabetics to care for their feet and hands, and also, i would maintain people''s problematic feet in between visit to the podiatrist. I also did manicures and pedicures, gel/acrylics. I am really proud that I was able to care for several clients that had serious problems with their nails, arthritic fingers, I was given the chance to make them feel good about themselves...

To some, I know that it is a waste of money, but when you have such horrible nails and feet and cannot physically tend for them yourself, I guess that having a reliable nail person to do a good job is hard to come by ( so I have been told ). But for 12 years, I lived without health insurance and at almost 40, I decided to stop doing this full time and go back to the insurance world ( what I did before my business ) for much needed benefits etc.

I have kept a pretty insane schedule for the last 2 years now. I work from 8:30 to 5pm then run home and most week nights, saturdays ( I try to not work on ANY Sundays ), I welcome clients to my home for nail services. When I stopped my full time business, I really thought most of my clients would leave. But they didn''t at first. It started crazy then with natural life progression, several of my elderly clients died, moved to warmer climates. I also thought that with the bad ecomonic times, people would stop these luxurious treatments, but I was wrong. Granted I offer really good service, I am also REALLY affordable... I am pleasant and always willing to help people with scheduling conflicts etc. Even though I work full time, with my husband still looking for a job, I somewhat rely on this income to afford the apartment, food, etc.

My husband is about a month away to start his job processing visas for tourists etc at the National Visa Center in the neighboring town next to ours, so that will bring A LOT of financial stability to us ... and I started reflecting on my second job and how much it is still enjoyable, but there is ONE client ( Let''s call her CrazyLady ) that always gives me a headache, and quite frankly, I am starting to feel uncomfortable when I perform services on her. She is in her 70''s and is very demanding... I have taken care of her for the last 7 years and her character has changed since then. She always compliments the work I do, and then later, finds a way to say that she is still not 100% pleased with certain things: ''my polish chipped within 10 days - my nails are too squared off ( they are so short, i cannot do a round shape ), the bottom of my feet are still too rough ( she has diabetes so I cannot really use any harsh chemical or the credo knife to sand down those heels )... and the list goes on!

I told her that I was moving and was considering an apartment located on a second floor. I asked her if she was comfortable with stairs ( as I know she has 3 levels in her home ) and she said that she was fine with that. 3 days later, i got a letter from her saying that she is not happy that I am considering to be move to a 2nd floor apartment, and that I should re-think this move as many ''elderly'' people will not be able to follow me. She also said in her letter that if I am doing this to get rid of the ''older people'' and to replace them with younger ones, to be frank and to tell her so.

Oh my, when my husband read this letter, he was going crazy!!! He didn''t want her in the house anymore, I never saw him this animated over something like this in our life together.

He did bring a good point: To many of my clients, to them, I am only a Nailtech - not a friend. To some, being curteous and polite like cancelling ahead of time ( when possible ) being considerate of my own rare free time ( like expecting I''d do their nails on a Sunday ) just is not going to happen. I think that CrazyLady is one of them...

How can I deal with her? I somewhat pity her cause I know she is starting to get old and might not realize that her behavior is actually impacting the joy that I have in procuring nail services to her ( and in a whole ). When my husband starts, should I just gather the courage to ''let her go''?
How do I do that without being cruel, mean and un-thoutful? I hate being in this position...

First off, you are such a kind person to be so concerned about your clients.

You have gotten some great advice here.

I want to add, do you have insurance when seeing people in your home in case someone sues you? For example, if they trip and fall on their way out, or something regarding service? Please consider it because all it takes is one crazy person to ruin you financially.

regarding the client "crazylady", I would drop her. And I would let HER set her own reason. Next time she complains to you (and you know it will come), tell her sweetly that you think its in her best interest to find a new nail tech because you are obviosly not satisfying what she wants. And that will leave it in her court and you have not said anything that she can sue you over.

And please please make sure to take care of yourself! You know the old cliche "A tailor always has a hole in his pant"? Well you are spending so much time caring for others that I hope you find time to care for you and take time for your relationship with your husband.

And if you were my nail tech I would appreciate you, promise!

 

[Amethyste]

Date: 3/13/2010 1:12:31 AM
Author: asscherisme
First off, you are such a kind person to be so concerned about your clients.


You have gotten some great advice here.


I want to add, do you have insurance when seeing people in your home in case someone sues you? For example, if they trip and fall on their way out, or something regarding service? Please consider it because all it takes is one crazy person to ruin you financially.


regarding the client ''crazylady'', I would drop her. And I would let HER set her own reason. Next time she complains to you (and you know it will come), tell her sweetly that you think its in her best interest to find a new nail tech because you are obviosly not satisfying what she wants. And that will leave it in her court and you have not said anything that she can sue you over.


And please please make sure to take care of yourself! You know the old cliche ''A tailor always has a hole in his pant''? Well you are spending so much time caring for others that I hope you find time to care for you and take time for your relationship with your husband.


And if you were my nail tech I would appreciate you, promise!

Hello There

I do have incidental business exposures in my tenant''s insurance policy. I am covered for that. I think if I am going to drop her, it will be after an apointment, I''d call her home to tell her. I don''t want to tell her here then she gets all upset and "accidentally" fall in the driveway. I think she could be THAT crazy!

It''s been a pretty intense 2 years - i hate to be the bread winner for the whole family, its really a lot of pressure on my shoulders, hopefully soon, my hubby will be working and finally contributing. The scale has been tipped for a long time and I am having a harder time to "go with the flow" if you know what i mean. There are certainly other issues in our relationship that could be taken care of so it''d help to feel appreciated, but that''s another can of worm.

Thankfully, my ADHD medication is working and I feel a lot better. Thank God I am back on that, cause right now, I don''t know what I''d be doing!

 

[PumpkinPie]

Date: 3/12/2010 12:17:42 PM
Author: movie zombie

Date: 3/12/2010 11:58:55 AM

Author: decodelighted

I would also stop asking people if they mind if you move to a 2nd floor apartment. Especially if you aren''t really interested in hearing their opinions. (Agree it was rude of her to *speculate* about your motives for moving -- but not to have changed her mind about whether she liked the idea or not. You did ask her.)

what she said.


you''re moving to facilitate your life with your husband. even asking the questions implies that you''re open to not making the move.


mz

Agreed too!