GCGDanielle
Shiny_Rock
- Joined
- Feb 21, 2014
- Messages
- 115
I purchased a loose OEC diamond almost a year ago, and at the end of the November, I finally found the perfect setting and contacted the vendor to inquire about pricing. 2 days later, I was met with a reply and happily decided to move forward with the setting. It's a "standard" setting that will only be changed to accommodate a round instead of a cushion, and will be CAD cast. I was told the timeline would be 3 weeks for completion upon receipt of my stone, and that some drawings would be prepared beforehand.
In mid-December, I contacted the vendor to see how things were progressing and didn't receive a response. I forwarded my email about a week later, and received a response that the holidays were affecting timelines. The vendor asked me to send over exact stone measurements and that drawings would be prepared. I quickly responded with the measurements, and advised that I completely understood the delay considering the holidays, and that I was excited to see the drawings.
On Monday, 1/12, I forwarded the email exchanges to the vendor and asked for an update. I received a quick response apologizing for the delay, and was told that my drawings would be sent by yesterday, 1/14. Well, despite my frantic email refreshing, I never received any drawings.
I'm looking for feedback at this point. Have I waited too long? Not long enough? I don't want to babysit, and I don't want to force my project down the vendor's throat. If I would've just received an email yesterday saying things are delayed, and to expect drawings by x date, I would've been happy. Instead, it's just the same old tumbleweeds. Since I've never actually gone through the process of buying a stone and having it set later, I don't know if my expectations are out of whack. I do completely understand how the holidays impacted the timeline, but now I've been involved in the process for almost 2 months and I have nothing to show for it.
In mid-December, I contacted the vendor to see how things were progressing and didn't receive a response. I forwarded my email about a week later, and received a response that the holidays were affecting timelines. The vendor asked me to send over exact stone measurements and that drawings would be prepared. I quickly responded with the measurements, and advised that I completely understood the delay considering the holidays, and that I was excited to see the drawings.
On Monday, 1/12, I forwarded the email exchanges to the vendor and asked for an update. I received a quick response apologizing for the delay, and was told that my drawings would be sent by yesterday, 1/14. Well, despite my frantic email refreshing, I never received any drawings.
I'm looking for feedback at this point. Have I waited too long? Not long enough? I don't want to babysit, and I don't want to force my project down the vendor's throat. If I would've just received an email yesterday saying things are delayed, and to expect drawings by x date, I would've been happy. Instead, it's just the same old tumbleweeds. Since I've never actually gone through the process of buying a stone and having it set later, I don't know if my expectations are out of whack. I do completely understand how the holidays impacted the timeline, but now I've been involved in the process for almost 2 months and I have nothing to show for it.