Hello all,
For my fiancee's birthday, I planned to get her a tanzanite pear gem. I found a vender who sold a reasonable (at least in my opinion) gem for approximately $200 for a 1.39 ct Gem.
It was originally set in a ring, however I know my financee will be rough with her jewlery and Tanzanite is soft, so I asked for it to be re-set into a pendent, which the vendor did for no cost.
After receiving the box in the mail, I inspected the gem and found it had been chipped on one side where a prong sits.
I have attached a couple photos I took with my phone and a loope at 60x.
I am at a loss as what to do, as I normally received gems without any damage. I still feel like it's hard to notice the chip from the naked eye. Should I demand a full refund and return? I also liked this vendor because they provided an IGI certificate of authenticity, which I find as a requirement for this my tanzanite purchase.
The vendor's shop has a lot of gems, but I specifically would like a pear shaped tanzanite, of which the vendor only has 4, all of which are nearly double in size and in price.
For my fiancee's birthday, I planned to get her a tanzanite pear gem. I found a vender who sold a reasonable (at least in my opinion) gem for approximately $200 for a 1.39 ct Gem.
It was originally set in a ring, however I know my financee will be rough with her jewlery and Tanzanite is soft, so I asked for it to be re-set into a pendent, which the vendor did for no cost.
After receiving the box in the mail, I inspected the gem and found it had been chipped on one side where a prong sits.
I have attached a couple photos I took with my phone and a loope at 60x.
I am at a loss as what to do, as I normally received gems without any damage. I still feel like it's hard to notice the chip from the naked eye. Should I demand a full refund and return? I also liked this vendor because they provided an IGI certificate of authenticity, which I find as a requirement for this my tanzanite purchase.
The vendor's shop has a lot of gems, but I specifically would like a pear shaped tanzanite, of which the vendor only has 4, all of which are nearly double in size and in price.