Tacori and quality control issues?

[fabcrab]

I have been reading some previous post about Tacori having issues with their workmanship and quality control around 2006 or so. The reason I''m bringing this up is I fell in love with 2 Tacori settings and it may be a possibility for a setting upgrade in the future. Should I still be worried about "defective" settings today?

I''m considering both style 2620 and 2502 for rb without pave shoulders as well. I tried both on with a 1 ct CZ center stone and I really fell in love with the halo!!!! I''m hoping to give my 0.8 ACA a little bit more oomph so which style do you think will compliment it more?

Thanks!

This is the 2620

 

[fabcrab]

2620 from the side.

Note: Can't find a picture without sidestones.

 

[fabcrab]

2502

 

[Rhea]

I can''t speak for the quality control issues, but I like the first ring that you posted photos of the best.

 

[mrssalvo]

I honestly haven''t heard anything recently about continued control issues. I would however recommend purchasing from a jeweler who you know will go to bat for you if there are problems.

 

[fabcrab]

2502 pictures. Again can''t find ones without side stones

 

[fabcrab]

Thanks for the really quick reply!

Should I purchase from a local jeweler or online? Do you think the intricate setting will drown out my stone?

 

[dageman]

Just ordered a Tacori (model 2273) and it came in and looks darn near perfect, esp for a handmade ring. I was worried too after some of the threads I read, but the one I ordered came out just great. Plus my jeweler is a bit of a "type A personality" (its ok I have been known to be one as well so I know how to deal with people like that haha)... so if something did go wrong I would trust him to fix the problem for me.

Anyways Im just one customer... so I can''t speak for everyone!

The settings you chose are both very nice though!

good luck

 

[NeverEndingUpgrade]

I think the 2620 is one of the most beautiful styles around--from any designer! I purchased my Tacori set from Collections Fine Jewelry in Saginaw, Texas (817-232-9251--ask for Shawna). NO, I don''t work for them. I just had a very good experience with them. They have a lot of Tacori is stock, and they said that they have had no problems with Tacori. That sold me coz I had actually ruled out Tacori due to the rumors of faulty craftsmanship, but I like their designs the best from what I have seen. I just think you have to be a little careful with the rings, that is all. Hope that helps!

 

[niceice]

As an authorized Tacori retailer, I can say that we haven''t experienced any quality control issues with Tacori. However if we were to experience any quality control issues with Tacori, I imagine that they would address the issue promptly and with great attention since they pride themselves on their hands on approach and ring by ring production. We recently had occasion to send a ring to Tacori on behalf of a customer who did not purchase the ring from us, he actually purchased it used from a co-worker... Tacori sized the platinum ring from a 6.25 up to 8.25 and adjusted some of the prongs which were bent over slightly, without charge and yes they did know that the ring was not purchased by this customer from an authorized Tacori retailer. If the company was experiencing any issues with customer service and quality control in the past, they certainly seem to be focused on providing the best possible at this time. Here are the photographs you expressed an interest in FabCrab (posted individually because I can''t figure out how to post them as a group): Style 2620 Top View, by the way you need to order "2620 RD PT" for a 0.80 round.

 

[niceice]

Style 2620 Side View:

 

[niceice]

Style 2502 needs to be ordered as "2502 RD 6" to accommodate a 0.80 carat round center stone, by the way these are the style numbers for the versions without the pave shoulders, important to note if you decide to order the version with pave shoulders after all.

 

[niceice]

Tacori 2502 RD 6 top down

 

[diamondseeker2006]

Beautiful pictures, Todd!

I love Tacori rings, but two local jewelers told me the problems they had were having the melee fall out. I think the crescent rings were giving more trouble than others. I would think these designs would be more durable.

 

[niceice]

Date: 3/27/2008 1:00:16 PM
Author: diamondseeker2006

I love Tacori rings, but two local jewelers told me the problems they had were having the melee fall out. I think the crescent rings were giving more trouble than others. I would think these designs would be more durable.

I think that the problem of small diamonds falling out of settings, or more accurately being knocked out of settings, is an issue that has more to do with how the ring is worn and the basic structure of the ring. The fact is that tiny diamonds are held in place by tiny prongs and people want to be able to wear their rings all the time - which is not really practical with some designs. The fact of the matter is that most jewelry is decorative by design and not necessarily functional in practical terms of daily wear. Any of our clients on the forum will tell you that we really try not to sell the eternity versions of Tacori settings, or any other settings which have diamonds running around the finger - because they are prone to diamond loss. It''s like a five minute rant, some of our clients listen and order the rings in the half version, or at the very least with a "sizing bar" on the bottom which is equal to the space of three diamonds (which is equal to the space of three crescents in a Tacori design by the way), and other clients elect to order the full eternity version - at least they are aware of the potential for diamond loss so that they are not (as) taken aback by the shock when and if it occurs. The cool thing is that Tacori is likely to replace the little diamond lost without charge as part of their warranty for workmanship and materials providing that the ring has not been abused (typical warranty language).

 

[niceice]

I don''t want to hijack FabCrab''s thread and turn it into an advertisement for Tacori''s warranty practice, but do want to address the issue in question with an example from my experience with Tacori as a vendor. This is a picture of a Tacori wedding set which we received from an online customer who did not purchase the wedding set from us originally, the B&M jewelery chain where she did purchase the set from told her that Tacori would not warranty the item because the damage was due to abuse - an opinion regarding the damage that I agree with, what isn''t apparent in the picture is the fact that these rings looked like they had been run through a garbage disposal and yet the client indicated that she does not recall doing anything unusual in her rings... (What I would do to hear "I ran over my ring with my car" from a client because "I did nothing" doesn''t result in damage like this - think of it as just admitting that you were speeding to the cop who''s heard "I wasn''t speeding" a million times). Anyway, we shipped the rings to Tacori for an estimate, they refurbished the rings and returned them to us without charge, except for insured shipping. For the record, our Tacori service representative also thought that the rings had been run through a garbage disposal

 

[DiamondGirlHH]

I also heard some issues with the Tacori''s quality problems from few of my friends who are shopping for e-rings. As far as I know Tacori has been a quality jewelry designer but after seeing them at the QVC and Overstock.com made me think twice before suggesting them to friends.

I have been always fond of Tacori and Verragio as premier bridal jewelry manufacturers. Even when I was shopping for my ring, I struggled between the two companies and it was a very close call but then we went with one of Verragio''s styles just because the price was right and the jeweler where we bought from highly recommended the quality, service and the warranty policy of the Verragio. So we made our buying decision based on that plus our research on reading hundreds of posts on message boards.

 

[diamondseeker2006]

Date: 3/27/2008 1:07:06 PM
Author: niceice

Date: 3/27/2008 1:00:16 PM
Author: diamondseeker2006

I love Tacori rings, but two local jewelers told me the problems they had were having the melee fall out. I think the crescent rings were giving more trouble than others. I would think these designs would be more durable.

I think that the problem of small diamonds falling out of settings, or more accurately being knocked out of settings, is an issue that has more to do with how the ring is worn and the basic structure of the ring. The fact is that tiny diamonds are held in place by tiny prongs and people want to be able to wear their rings all the time - which is not really practical with some designs. The fact of the matter is that most jewelry is decorative by design and not necessarily functional in practical terms of daily wear. Any of our clients on the forum will tell you that we really try not to sell the eternity versions of Tacori settings, or any other settings which have diamonds running around the finger - because they are prone to diamond loss. It''s like a five minute rant, some of our clients listen and order the rings in the half version, or at the very least with a ''sizing bar'' on the bottom which is equal to the space of three diamonds (which is equal to the space of three crescents in a Tacori design by the way), and other clients elect to order the full eternity version - at least they are aware of the potential for diamond loss so that they are not (as) taken aback by the shock when and if it occurs. The cool thing is that Tacori is likely to replace the little diamond lost without charge as part of their warranty for workmanship and materials providing that the ring has not been abused (typical warranty language).

Great advice, Todd! I am not sure I was being clear in what I wrote but I meant that the designs the poster is asking about should be more durable than the crescent rings anyway. I agree with you about not going with diamonds all the way around if people want to wear the rings a lot.

 

[monkeygirl7]

Date: 3/27/2008 1:18:50 PM
Author: niceice
I don''t want to hijack FabCrab''s thread and turn it into an advertisement for Tacori''s warranty practice, but do want to address the issue in question with an example from my experience with Tacori as a vendor. This is a picture of a Tacori wedding set which we received from an online customer who did not purchase the wedding set from us originally, the B&M jewelery chain where she did purchase the set from told her that Tacori would not warranty the item because the damage was due to abuse - an opinion regarding the damage that I agree with, what isn''t apparent in the picture is the fact that these rings looked like they had been run through a garbage disposal and yet the client indicated that she does not recall doing anything unusual in her rings... (What I would do to hear ''I ran over my ring with my car'' from a client because ''I did nothing'' doesn''t result in damage like this - think of it as just admitting that you were speeding to the cop who''s heard ''I wasn''t speeding'' a million times). Anyway, we shipped the rings to Tacori for an estimate, they refurbished the rings and returned them to us without charge, except for insured shipping. For the record, our Tacori service representative also thought that the rings had been run through a garbage disposal

Sorry to continue the thread hijack, but my mouth fell wide open when I saw the pictures Todd posted. I haven''t visited this board for over a year because my Tacori, exact same set posted in Todd''s picture above, was holding from the last refurb I had and it''s too darn tempting to see all the gorgeous new designs on here. Unfortunately, my set has once again assumed the oval shape and I need to trot down to the shop to have them send it back for it''s 3rd refurb. I was hoping to do some research to see if anyone had posted an experience like mine, and am blown away that not only has someone had the same experience, on the same set, but it looks exactly the same! I cannot vouch that a garbage disposal was not involved in that customer''s ring, but I can tell you that my set has not been tortured, mutilated, or otherwise met the fate of a disposal and it still looks like that. It''s so completely frustrating to have this setting (which my husband shelled out an arm and a leg for to honor our 10th anniversary) keep having issues when my crappy, simple gold setting withstood the same daily, unimpressive rigours and had no issues of mishaping. Each time my Tacori set has been redone, I am reminded why I fell in love with it in the first place -- the delicate beading on the edge is restored, heck, the edges are restored. The shape looks normal again and it doesn''t keep slouching to the side so that the diamond points northwest like some kind of compass. I realize that some rings are more art than jewelry, but I do not do anything spectacular to warrant this kind of "distruction." I work in an office at a computer 5 days a week, I could see if I were a construction worker or some other person who works with my hands a lot that the ring would get more of a beating than it was designed for. I would expect that a platinum setting could withstand working at the computer, bathing my kids at night, making meals, etc without losing it''s shape to this extent! I''ve had many people admire it, and many a guy ring shopping for his beloved ask a ton of questions about it, and while I agree it''s a beauty, I can''t really recommend this ring to anyone given the issues I''ve had with it keeping it''s original luster and it being just a little over 3 years old. I also wear my grandmother''s engagement ring (much, much more modest thin gold band with some simple filagree) daily through the same routine and it is about 80 years old now.

Anyway, just had to share that I''ve had the same experience and no garbage disposals of any kind were involved. Scouts honor

 

[mom2twogirls]

I purchased a Tacori setting (2620 w/ sidestones) and the matching eternity band two Saturdays ago and came across this site (full of great information, I must say) while googling "tacori" to pass the time. (haha) I freaked when I read the numerous threads about the quality control issues! Any recent (positive, hopefully!) stories to share to put my mind at ease?!!!