Show me the ( butchered) ring - Slight vent

[diamondseeker2006]

I definitely agree with asking for your money back. You gave them a second chance and they did not make the ring as it should be.

 

[lesco]

Date: 4/22/2008 11:59:40 PM
Author: diamondseeker2006
I definitely agree with asking for your money back. You gave them a second chance and they did not make the ring as it should be.

... and that is what I''m going to do ...

 

[strmrdr]

prong is bad news.

Was the ring resized?
The other issue looks like it was and more one side than the other...

 

[lesco]

Date: 4/23/2008 12:27:34 AM
Author: strmrdr
prong is bad news.

Was the ring resized?
The other issue looks like it was and more one side than the other...

Look what the cat dragged in... before I address your questions, let me tell you, I am in love with the diamond you gave me the green light on... It''s the only thing that keeps me going with this whole ring fiasco. That 34/41 combo rocks! Thanks a million.

The ring was resized from 5.5 to 5.75. Why is the prong bad news?

 

[Kaleigh]

I''m not Storm, but that prong is bad news as it''s not holding the diamond properly. It''s not seated properly. I am glad you are sending it back, the basket is off too. It''s a lovely setting, you have a gorgeous stone. Now hoping they get it right!!

 

[Cleo]

Oh lesco, that''s awful... *hugs*.

I can totally see what you are talking about with regard to one prong not touching the diamond, and the asymmetry in the basket.

To me it looks like the diamond has not been set centrally within the basket, as the angle of the prongs is steeper on one side than the other - as if the diamond is off to one side.

You are absolutely right to insist on a refund if you are not satisfied that they can fix it for you.

I went through a similar problem with my own ring, which has been set badly twice.

Here''s the thread I posted in, if it helps to know you''re not alone! The good news is that my persistence paid off and the B&M paid me £170 to buy a replacement setting with.

Good luck and do keep us posted.

x x x

 

[lesco]

Cleo: Thank you once again for your kind words. I read your post. I am happy you had a satisfactory resolution to your issues. It's encouraging.

Lisa: LOL... I guess I have OOOOCCCCDDDD as well. Good times!

A Day Late: I wish I had the energy to keep on going back and forth with this until is done right. The thing is that every time the vendor sends it out to be fixed it comes out worse. Not a good sign, it has been sent out twice already. Happy shopping.

Erica: Vertigo is right... Wish you could see the thing in person. Thank you for the good wishes.

Neatfreak: I just wanted to say I find it very hard to concentrate on your responses cause that gorgeous setting of yours is to die for (in your new avatar) ....

. At least one of us got the job done and done right !!!

Strmd and Kaleigh: Thanks for pointing out and clarifying the prong issue. I decided not to wear the ring until this gets resolved.

To the rest of you, I am very thankful for the responses and support. I hope more of you will chip in with your opinions so I can show the vendor that I'm not some cuckoo lady who drank too much of the cool aid , you know?

 

[Ellen]

lesco, I''m really sorry this hasn''t worked out, I feel your pain. Sounds like it''s time to move on. Hope you find the perfect setting this time, first time around!

 

[lesco]

Yes, I tried - it failed... Time to move on !!! Hopefully I don''t lose my money in the process, that is yet to be seen. Thank you for the good wishes.

 

[LaurenThePartier]

Good luck working with the vendor to sort this out - I hope they refund your money - that ring is very off center, and that prong is definitely not seated correctly.

But your diamond looks like a stunner!

 

[lesco]

Thank you. I really like the diamond ( hey, I cannot all be bad). It''s not big by PS standards (It''s only .82 carats) but feels right at home with me. I am hoping I get to keep it once I ask for a refund. I am afraid I could be losing it at the end because of a technicality. I bought both the stone and setting from one vendor. Although prices were quoted and agreed upon separatedly orally, the final invoice lists the cost of both items together without a breakdown. Little did it know this was going to end up this way... Here is a picture.

 

[Ellen]

Considering the vendor you''re working with, I would think, and hope, that they will honor the sale of the diamond as seperate.

 

[lesco]

I know... I know, one can only hope. That''s why I''ve tried to be very careful with this thread in spite of my anger. The least I want is to damage anyone''s reputation. My case is just the exception that confirms the rule. Mistakes are bound to happen, even to the best folks on this business ...

 

[strmrdr]

Date: 4/23/2008 12:58:58 AM
Author: Kaleigh
I'm not Storm, but that prong is bad news as it's not holding the diamond properly. It's not seated properly. I am glad you are sending it back, the basket is off too. It's a lovely setting, you have a gorgeous stone. Now hoping they get it right!!

yep

busy time right now and I way behind on my PS reading.
Glad you love the diamond and hope the setting issue gets resolved ASAP.

 

[purrfectpear]

While I agree that the current setting is botched, I notice you say this "is the second time" they didn''t get it right. I was curious about your previous posts so I went back to the beginning and read up.

There was nothing at all wrong with your original setting. You simply decided that you''d prefer thinner prongs. That''s a preference issue, not a workmanship issue. It''s your ring and you are the one who decides what you want, no problem there, but I don''t think it''s fair to the vendor to make it sound like they botched #1, and then botched #2 again. Just my humble opinion.

Rather than start a thread discussing your "butchered" ring, maybe you could have given the vendor a chance to return and see if there was resolution

Here you may get sympathy. With the vendor you may get results

 

[lesco]

Date: 4/23/2008 8:07:13 PM
Author: purrfectpear
While I agree that the current setting is botched, I notice you say this 'is the second time' they didn't get it right. I was curious about your previous posts so I went back to the beginning and read up.

There was nothing at all wrong with your original setting. You simply decided that you'd prefer thinner prongs. That's a preference issue, not a workmanship issue. It's your ring and you are the one who decides what you want, no problem there, but I don't think it's fair to the vendor to make it sound like they botched #1, and then botched #2 again. Just my humble opinion.

Rather than start a thread discussing your 'butchered' ring, maybe you could have given the vendor a chance to return and see if there was resolution

Here you may get sympathy. With the vendor you may get results

You are entitled to your opinions and I respect them as such. Most importantly, I appreciate the honesty. I just wanted to clarify what work has been done with the ring. I agree with you the ring was not like this before. I even commented on that per page #1 of this thread.

I have sent the ring back twice after I received it:

First time ( A.K.A #1): Prongs were filed down incorrectly and assymetrically.
Second time ( A.K.A #2) : Ring was sent back to the setter to correct the work and thin out the prongs as I requested. These pictures are of Job #2.

It is not my intention to pass bad judgement on this vendor or his work for that matter. Do you see any direct references to the vendor here?????

You say this is a preference issue, not a craftsmanship issue. Agreed. Still, I do not understand? Should I expect a subpar job just because I decided to thin out the prongs??? Is good craftsmanship something that I should be expecting only the first time around??? Will this be the way you feel if this is your ring?

This is a free speech forum, in which we all express our opinions or dissatisfactions, my "butchered" ring being one of them.... You have just expressed your opinion . I am done expressing mine.

 

[sna77]

who is the vendor???

 

[lesco]

Date: 4/23/2008 11:05:48 PM
Author: sna77
who is the vendor???

Since the vendor is not available to fully discuss what can be done to improve the situation, I prefer to leave his name out of this thread for the time being.

 

[ImpatientOne]

Date: 4/23/2008 10:51:27 PM
Author: lesco

You are entitled to your opinions and I respect them as such. Most importantly, I appreciate the honesty. I just wanted to clarify what work has been done with the ring. I agree with you the ring was not like this before. I even commented on that per page #1 of this thread.

I have sent the ring back twice after I received it:

First time ( A.K.A #1): Prongs were filed down incorrectly and assymetrically.
Second time ( A.K.A #2) : Ring was sent back to the setter to correct the work and thin out the prongs as I requested. These pictures are of Job #2.

It is not my intention to pass bad judgement on this vendor or his work for that matter. Do you see any direct references to the vendor here?????

You say this is a preference issue, not a craftsmanship issue. Agreed. Still, I do not understand? Should I expect a subpar job just because I decided to thin out the prongs??? Is good craftsmanship something that I should be expecting only the first time around??? Will this be the way you feel if this is your ring?

This is a free speech forum, in which we all express our opinions or dissatisfactions, my 'butchered' ring being one of them.... You have just expressed your opinion . I am done expressing mine.

I completely agree with you, lesco. You have not mentioned nor tried to discredit the vendor in any way. Since the particular vendor is highly respected here on PS, I would have to assume that the poor workmanship on your ring is an anomaly and they will do whatever it takes to get it right. I am not sure (if I were you), at this point, if I would want them to attempt to fix it, or just get my money back.

I hope everything works out to your satisfaction!

 

[strmrdr]

This is among other things a place for consumers too support one another.
I don''t recall who the vendor is and I''m not going too look it up because it doesn''t matter who it is.
Posting about a legit problem is strongly encourage.
If the vendor gets a few lumps in the process that is too bad.
They will work extra hard in the future too make sure everything is right and everyone wins.
The vendor because they do things better and the consumers because we have an improved vendor too work with.
If the problem resolution is up too expectation they do not get permanently damage by the complaint, actually its just the opposite.

 

[lesco]

Date: 4/24/2008 1:16:15 AM
Author: strmrdr
This is among other things a place for consumers too support one another.

I agree. I certainly did not post this thread in hopes that a 'PS fairy' will come at night, take the ring and make it whole again. LOL

I knew the resolution was not to be found here but the support, advice and opinions were. Thank you folks...

 

[lesco]

Date: 4/24/2008 12:56:25 AM
Author: ImpatientOne
I completely agree with you, lesco. You have not mentioned nor tried to discredit the vendor in any way. Since the particular vendor is highly respected here on PS, I would have to assume that the poor workmanship on your ring is an anomaly and they will do whatever it takes to get it right. I am not sure (if I were you), at this point, if I would want them to attempt to fix it, or just get my money back.

I hope everything works out to your satisfaction!

Thank you. I will let you guys know how it turns out.