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Should I be angry? Custom engagement ring epic fail.

yjs

Rough_Rock
Joined
Mar 2, 2013
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5
Hi there, first post here and just want to say that this forum has helped me out so much! Thanks in advance.

I've employed the service of a Sydney, Australia based diamond seller/jeweller to create a 'custom-made' engagement (platinum) ring. They import diamonds from overseas and manufacture settings locally. We got our diamond (round brilliant, 1.01ct, VS2, F colour, XXX) in and it was great, exactly as stated on the GIA certificate. The next step was to pick a setting design and manufacture it. My GF and I went to Cartier and fell in love with their classic '1895' design with no side stones. We went back to our e-ring company and told them to make a replica of the Cartier 1895 and my GF's finger was measured - it was size I (Aus size).

We then went overseas for about 3 weeks. A week after we came back we went to pick up the ring. My GF tried it on and noticed it wouldn't fit, no matter how hard she tried. They measured the ring size and found out it was actually H (US 3.5) - a full size smaller than what was originally agreed upon. Not only that, the ring width was incredibly thick -2.8mm it was measured. It looks pretty distant from a Cartier 1895 with a 1.0ct stone. Looks ridiculous at 2.8mm thick and with such a tiny diameter...

Now I don't know exactly what the ring width should be for a Cartier 1895 with a stone of 1.0ct (because the width varies based on ring size and stone weight), but it definitely ain't 2.8mm... From what we recall from our Cartier store visit it was about 2.2-2.5mm. Looking at other Cartier 1895 replicas on the net and other similar cathedral-style settings, none of them are that thick! I recall that the consultant said that because my GF has tiny fingers, something 'thin' would be great for her. I don't really consider 2.8mm thin, especially for a ring that small!

I initially agreed to the company taking the ring back and stretching it to size I&1/4 and filing down the ring shank to 2.5mm all round. Got home and did some research and found that doing so may affect the structural integrity of the platinum ring. And I have no idea what the filing down will do to the ring...

Called them today and said I'm going to settle for no less than a new setting. They measured my GF's finger, and knew what setting design we wanted and stuffed up on both accounts. I'm not sure if I'm being unreasonable, but I'm plonking down more than $10,000 on an engagement ring, and I expect a ring that has not been tampered with and modified, especially if it's supposed to be 'custom made'.

The only reason that we went with a local shop and not online was that we are able to have a design that we wanted. It costs more locally and seems to take longer than say Whiteflash, Blue Nile etc.

Still waiting to hear back...

Anyone have any opinions on this? Any feedback would be good.
 
The only reason that we went with a local shop and not online was that we are able to have a design that we wanted.

Sorry, are you able to explain how purchasing online would prevent you from having the design that you wanted?
 
fige|1362222075|3394456 said:
The only reason that we went with a local shop and not online was that we are able to have a design that we wanted.

Sorry, are you able to explain how purchasing online would prevent you from having the design that you wanted?

Sorry I should have clarified more. I couldn't find anything on BN or JA that was close to the Cartier 1895 setting. At the time I didn't know about Whiteflash... If I found out about Whiteflash at the time I would've went with them.
 
yjs|1362207095|3394373 said:
I initially agreed to the company taking the ring back and stretching it to size I&1/4 and filing down the ring shank to 2.5mm all round.
That is crazy that they recommended doing that.
Stand firm to get what you paid for and nothing less.
 
Bah. Well rats. I had a very similar situation happen to me. I had a local jeweler tell me " oh yeah o can absolutely mimic this design" and I had really wanted to go local, so I went with them. It turned out utterly terribly
Inspiration :love:
custom-platinum-diamond-halo-pear-shaped-solitaire-engagement-ring-by-whiteflash-32007-g.jpg
Reality :blackeye:
nmnmn.jpg


What I did and what you need to do is tell them specifically what is not right about this ring and show them, then request, nicely at first, a full refund. If they messed something that simple up first o wouldn't trust them again.

Then make your way over to ERD, they make Cartier inspired rings :))

http://www.engagementringsdirect.com/cartier-inspired-pcid-17.html


Good luck!
 
Engagment Rings Direct does this design and does it very well in my OP. Contact Mark.

As for your local place. I wouldn't give them a second chance. I think the overall feel is once your jeweler lets you down once it is few and far between where you seem them redeem themselves. I think most posters go down a rabit hold at that point. Go contact Mark.
 
Do try to get a full refund. ERD is lovely to work with.

Charmypoo + Sarahbear= Pooh Bear!!! :appl:
 
Do you have photos of the ring that was designed by your jeweler?
 
The only thing I would advise you for future projects is that things like shank width should be specified in advance. I am not really sure they are to blame for that since many people consider under 3mm to be thin. But they definitely got the size wrong for sure. I'd say if they did the basket head well, then go ahead and have them remake the ring to the correct specs for the shank and ring size. If not, then I would start over and try either ERD or Victor Canera, which would be my choice.

http://www.victorcanera.com/jewelry/engagement-rings/the-trueste-solitaire
 
Thanks everybody! Lots of useful advice and guidance.

I'll see what they say after my request for it to be remade. If they are unwilling to do it, I'll just get a refund for the ring part of the invoice and take my diamond elsewhere. Either get a setting online or made somewhere else.

Thanks again! Will update this thread as things progress.
 
I'd be angry too! what a stressful situation. with all the stress and upset associated with this ring already i would want to start from scratch. i'd try to get a refund and start somewhere else if you can

good luck!
 
hippi_pixi|1362290950|3394948 said:
I'd be angry too! what a stressful situation. with all the stress and upset associated with this ring already i would want to start from scratch. i'd try to get a refund and start somewhere else if you can

good luck!

Thanks a lot! It's indeed very stressful.

I'm leaning towards a refund but let's see what they say... I've told them I need a reply tomorrow.
 
PintoBean said:
Do try to get a full refund. ERD is lovely to work with.

Charmypoo + Sarahbear= Pooh Bear!!! :appl:

Well by my math it would make either Charmy Bear or Sarah Poo. :naughty:
 
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