decodelighted
Super_Ideal_Rock
- Joined
- Jul 27, 2005
- Messages
- 11,534
Interesting article on email miscommunication ...
"In a study in the December Journal of Personality and Social Psychology (Vol. 89, No. 5, pages 925–936), they find that people overestimate both their ability to convey their intended tone–be it sarcastic, serious or funny–when they send an e-mail, as well as their ability to correctly interpret the tone of messages others send to them.
The reason for this communication disconnect, the researchers find, is egocentrism–the well-established social psychological phenomenon whereby people have a difficult time detaching themselves from their own perspectives and understanding how other people will interpret them."
Rest of article here:
http://www.apa.org/monitor/feb06/egos.html
"In a study in the December Journal of Personality and Social Psychology (Vol. 89, No. 5, pages 925–936), they find that people overestimate both their ability to convey their intended tone–be it sarcastic, serious or funny–when they send an e-mail, as well as their ability to correctly interpret the tone of messages others send to them.
The reason for this communication disconnect, the researchers find, is egocentrism–the well-established social psychological phenomenon whereby people have a difficult time detaching themselves from their own perspectives and understanding how other people will interpret them."
Rest of article here:
http://www.apa.org/monitor/feb06/egos.html