Robbins Bros

[huggybear]

My fiance recently purchased the Tacori setting 3 weeks ago. Because of their ongoing customer service issues that I had deal with on the wedding band I was going to purchased from them for my fiance, we decided to take our business elsewhere and asked for a refund. The manager at the store called and said that because Tacori is a special order, we might be able to get our full refund back. Is that true? I thought Robbins Bros has a 30 day satisfaction guarantee policy? Also attached with the receipt there is a special order form that says "Custom Orders must be paid for in advance and are non-returnable, allow 6-8 weeks for some items." Are we able to cancel this transaction since it''s been only three weeks? Please help.

 

[swingirl]

They would be the only ones to make that call. What does their return policy state?

 

[huggybear]

If I''m reading it correctly they said that custom orders are non-returnable, but since our ring is not due to arrive for another 3 weeks or so, wouldn''t that allow us to cancel the transaction as long as we have the original sales receipt?

 

[sonnyjane]

Date: 8/5/2008 12:36:51 AM
Author: huggybear
If I''m reading it correctly they said that custom orders are non-returnable, but since our ring is not due to arrive for another 3 weeks or so, wouldn''t that allow us to cancel the transaction as long as we have the original sales receipt?

Hmm...possssssibly, if it they haven''t begun working on it...I guess call and see, but they will likely drag their feet on this one.

 

[kali1399]

Their Special Order policy is non returnable and non cancellable...this is why they have you pay up front and sign the order form stating you understand there is no going back.
Good luck friend

 

[vintagelover229]

Did you pay with CC? If so, tell the CC not to pay it anymore. Tell them you want to cancle it. Tell them why as well. Tell them if it wasn''t for their terrible CS you wouldn''t have considered going else where. There is always ways around things. If worse comes to worse, you will have a beautiful Tacori setting. And even if RB treats you like crap Tacori makes wonderful pieces.

Look on the bright side though...you are engaged! CONGRATS!