Response Time from Vendor?

[PrettyBlues]

So, after waiting patiently since March, I am FINALLY going to be getting my engagement ring

I had already been planning to get a cushion, but after seeing the new OMC's from Good Old Gold I knew they were exactly what I had been looking for. I would have snapped one up right away, but we have been waiting for some money to come in.

Anyway, so I found one I was interested in and reserved it - this was Thursday evening. I immediately emailed Jon with some questions about the diamond.

The next day, I did not hear from Jon, but rather the office assistant with a general "Thanks for reserving the diamond, blah, blah, blah..." which was fine. Obviously he didn't know I had emailed Jon. So I replied back to him to say "Thanks for getting back to me so quick. However, I had emailed Jon as I have some questions about the diamond. If he didn't get the email, can you let me know and I will resend it?"

I know that the weekends are busy, and that they don't work on Sundays and Mondays, but it is now the end of business Tuesday and I still have heard nothing. Is this normal?

I don't want to be annoying or pushy if it is, but I have to admit that I did expect a response by now.

Also, I would call but I don't have a landline and calling to the U.S. with my cell (especially during the day) could get pretty expensive, so I was hoping to have most of the conversations via email.

 

[Stephan]

Jonathan always answers e-mails on a very detailed way.
If he didn''t answer you at yet, it''s perhaps because he is out.
I''m sure he''ll answer you soon.

 

[Rhino]

Greetings J,

After seeing this I checked my email because I knew I had responded. I then realized I had sent the response back to our general "incoming" which is where your initial email to me was sent. Please forgive the slight delay.

Kind regards,
Jonathan

 

[PrettyBlues]

Thanks Jon!

No worries at all, I just thought maybe my emails weren''t getting through or I was being impatient.