Requesting refund for ring...jeweler refuses to refund setting

[sperlyjinx]

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[MissAva]

Was the setting custom? Was any part of it altered? I think perhaps a partial refund would be fair.

 

[sperlyjinx]

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[SeaOats]

It's possible that a new head could be put on the ring. But the jeweler may not want to refund the setting because arguably it is used now since a new head has been put on it and a stone set in it. Although I agree that it seems more plausible that perhaps you two could work out some percentage of compensation.

However, did the receipt for your payment or anything given to you from the jeweler have their terms and conditions on it? If so, read the fine print. It is quite possible that it is their general policy to not refund the price of the setting. If so, then you will definitely have a harder time arguing for some money back since technically you agreed to those terms and conditions.

Good luck and I'm sorry to hear about the break up.

 

[MissAva]

It is reverable of course, but it would cost your jeweler some money to change it. How much was the setting? He may be trying to recouperate some of his losses... How did you pay for everything? If your used your CC you can handle it that way.

 

[ame]

He''s full of Sh!t that it''s no longer useable. He''s just trying to jack you on this deal. Press him on it. And if you must, contact the BBB. It''s not custom so there''s no good reason why he shouldn''t refund it.

 

[Demelza]

I could understand that the jeweler might want to recuperate the cost of installing the new head. But, unless the return policy is clear that settings are non-refundable or only partially refundable, you should get at least some of your money back. Was it very pricey? Sorry to hear about your break-up.

 

[strmrdr]

Date: 9/12/2005 11:19:24 PM
Author: ame
He''s full of Sh!t that it''s no longer useable. He''s just trying to jack you on this deal. Press him on it. And if you must, contact the BBB. It''s not custom so there''s no good reason why he shouldn''t refund it.

There is a very good reason he wouldnt refund it.
Would you like to buy a ring as new that had a replacement head and had allready been resized?
Its a used setting at that point and praticaly worthless.
Most places have that policy, resized and set its yours.

 

[aphisiglovessae]

I''m sorry to hear about your breakup. I think at least a partial refund would be fair considering the labor and time he put into the workmanship on the ring. If not, keep the ring for the next girl? You didn''t give it to her yet, so I don''t really think it''s considered engagement ring recycling. Am I wrong? You could also consider selling it to get back some money on it if he refuses to refund you.

 

[perry]

In most cases I agree with Storm... Most common settings would have nothing more than scrap value (which is not much - there is far more labor and markup in a ring than there is base metal). In a few cases the setting would retain more value (and perhaps a lot of value); but those are the exceptions. Thus, unless you purchased something really unique - it is unlikely that the setting can be resold for much.

Perry

 

[ame]

Date: 9/13/2005 4:24:54 AM
Author: strmrdr

Date: 9/12/2005 11:19:24 PM

Author: ame

He''s full of Sh!t that it''s no longer useable. He''s just trying to jack you on this deal. Press him on it. And if you must, contact the BBB. It''s not custom so there''s no good reason why he shouldn''t refund it.

There is a very good reason he wouldnt refund it.

Would you like to buy a ring as new that had a replacement head and had allready been resized?

Its a used setting at that point and praticaly worthless.

Most places have that policy, resized and set its yours.

Did I miss the line about it being resized? Unless I misread and there was a mention that I missed, it sounds like he didn''t DO anything to the setting besides a new head. if it''s just a new head, I don''t see that as a big deal.

 

[denverappraiser]

The jewelers refund policy should be clearly stated on the receipt, on display in the store or both. This is almost always a requirement of the merchant credit card agreement. If it''s there, both of you are bound by it and you should read it carefully. If it''s not there, you can complain to the CC company prior to taking delivery and you should be able to get a full refund directly from them. Figure this out before you take delivery of anything.

Neil Beaty
GG(GIA) ISA NAJA
Independent Appraisals in Denver

 

[sperlyjinx]

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[fire&ice]

Many jeweler's wouldn't give a refund on the stone. How much are you talking about for the setting? He did perform work on it. He altered the setting. He set the stone. Now, he has to unset the stone. Quite a bit of work on that one setting. It's not useless but can not be sold as new. It has been altered. You can't take back a dress that you hemmed.

Editted to add: the labor alone is worth something.

 

[strmrdr]

Date: 9/13/2005 10:43:51 AM
Author: sperlyjinx

Date: 9/13/2005 4:24:54 AM

Author: strmrdr

Date: 9/12/2005 11:19:24 PM


Author: ame


He's full of Sh!t that it's no longer useable. He's just trying to jack you on this deal. Press him on it. And if you must, contact the BBB. It's not custom so there's no good reason why he shouldn't refund it.

There is a very good reason he wouldnt refund it.


Would you like to buy a ring as new that had a replacement head and had allready been resized?


Its a used setting at that point and praticaly worthless.


Most places have that policy, resized and set its yours.

The ring was not resized.

See if he will go for atleast a partial credit then but there is still a value lose and I dont consider it unreasonable not to offer a 100% refund on the setting.
Was it ordered in or something he had in stock?

 

[mepearl53]

I think the fair thing for both to agree to is a store credit for a future purchase. Tell them you''ll buy your next ring from them and I''m sure they will be agreeable to a future sale and taking care of a customer. I agree with Storm that technically the ring would have to be presented as having been altered before and the value of the piece should be less.