I'm running into some problems returning a diamond that I purchased from them.....they were supposed to send me a pre-paid postage label within 48 hours after the return request....never received it. Tried contacting my sales agent, but that didn't work. Tried chatting with a new agent, but they told me they can't help. I'm starting to wonder what type of company this is....anyone else have experience, good or bad, returning a diamond? BTW, I'm still looking for another diamond, so maybe they are hoping I buy from them again and they don't need to do a full refund, but frankly, this is poor service is putting them at a huge disadvantage for my business.