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Please tell what you think... Wrong design...

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cectra79

cectra79

Shiny_Rock
Joined
Apr 16, 2008
Messages
167
I bought this qorgeous 1.8 rb from WF over two months ago, spent a lot of time designing the ring with Joe (great guy to work with!), and yesterday the ring was supposed to ship. I got the final pic of the ring, and ...oh gosh... it''s the wrong design of the prongs... I called WF right away and we set up a call with Leon who made the ring from Joe''s CAD.
I just got off the phone with him and I''m quite upset. He told me that the CAD and the real ring will not look the same. The prong tips cannot be made exactly like in the CAD. He''ll do his best to mimick it. Isn''t it what they were supposed to do in the first place??? Why did I spend all this time and money on something that won''t even look like the same concept??? Leon wasn''t particularly nice about it, he said we''re the jewelers here, we know how it needs to be made, we''ll make it. What you''re asking for is not going to happen. Why didn''t I hear that from JOE then???
What would you do in my place? What if Leon''s fix still doesn''t fix it?
Please help! I''m so upset, I was so excited about it...
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Elena
 
This is the finished ring. Look at the prongs, they''re claw prongs.. As soon as I figure out how to shrink the CAD, I''ll post it.

ek.JPG
 
This is the prongs the way they''re supposed to be.

ek1.JPG
 
What is the difference between the 2? Have you talked to Joe about it? eta: okay, you and I were posting at the same time. I would talk to Joe about it. I am sorry.
 
The only difference I see is that the prongs in the CAD are sort of flattened off on the top. I don''t see why this would be hard...the worst scenario would be that they had to put new prongs on the setting. :/ I''m sorry it''s going bad...definitly speak to Joe. If this was not possible he should have told you.
 
I''m about to cry... Our anniversary is July 31, what if I don''t get it by then?

The difference is probably small to some but huge to me. The concept of the ring is modern, clean lines, sharp angles. The ring turned out to be with claw prongs. Traditional. It''s weird mix of modern shank and traditional head. It needs to be flat at the tops and not "hug" the diamond shape.

Do you really don''t see the difference? The shank is fine like it''s supposed to be.

Sorry for this, I just need some help...
 
It seems odd that they would make claw prongs instead of the ones in the CAD. I didn''t think you got claw prongs unless you requested it. I agree with Skippy, talk to Joe about it. WF didn''t get my ring right the first time around either but in the end it''s absolutely stunning. Keep working at it. (Although hearing that Leon was rude is upsetting. I spoke with him on the phone and he was fine but maybe that''s because I was the one with the ''tude over my disappointment lol).
 
Date: 7/8/2008 12:32:19 PM
Author: cectra79
I'm about to cry... Our anniversary is July 31, what if I don't get it by then?

The difference is probably small to some but huge to me. The concept of the ring is modern, clean lines, sharp angles. The ring turned out to be with claw prongs. Traditional. It's weird mix of modern shank and traditional head. It needs to be flat at the tops and not 'hug' the diamond shape.

Do you really don't see the difference? The shank is fine like it's supposed to be.

Sorry for this, I just need some help...
Click to expand...
I see the difference cectra and the difference is HUGE for someone who knows exactly what they want. I was the same exact way and if I didn't get exactly what I wanted I would have asked for a refund. There really is no point in going custom if you can't get your design to come to life. I would compromise only to ensure the diamond's security but what I requested didn't impact that and I don't think what you are requesting does either. It's a fairly traditional looking solitaire minus the elements you added and I'm not use to seeing claw prongs on that style ring (unless it's a Leon Mege).

ETA: I know this won't make you feel better but I think the final version as is is goregous! I love your design.
 
Thank you guys! You have no idea how much it helps to vent to somebody and actually get nice responses. I so hope they get it right! :)
I have to clarify, Leon wasn''t exactly rude, just a tad argumentative and condescending.

Thanks for your support!
 
What a weird case of miscommunication ... but I can *totally* see why it happened. Bascially you want prongs the way prongs OFTEN appear in CADS but seldom in reality. I'd bet 95% of people would prefer the prongs on the finished ring as is. But that doesn't really matter -- you wanted them the way you SAW them on the CADs not realizing, or not being told that they will appear different on the finished ring.

Sounds like a hiccup between Joe & Leon ... if you explained the importance of the prongs being EXACTLY like the CADS and somehow Leon manufactured the ring *as usual* without taking care to perfect something that's not often requested ... eh, I see how it happened & why it would be confusing to them but ultimately you should get what you THOUGHT you were buying. Unless it seems unstable.

FWIW -- I originally had prongs like you're requesting & my stone kept coming loose. I had the ring redesigned to be like your ring IS CURRENTLY. Much more stable & haven't had a problem in 3 yrs now.
 
That is why I won't deal with LM, he was rude to me the first time I contacted him and if you want my business that isn't very professional.
 
Date: 7/8/2008 12:36:37 PM
Author: cectra79
Thank you guys! You have no idea how much it helps to vent to somebody and actually get nice responses. I so hope they get it right! :)
I have to clarify, Leon wasn''t exactly rude, just a tad argumentative and condescending.

Thanks for your support!
Click to expand...
LOL, I would call that rude.

I will say though, I think the prongs (flatten tips) look like that in all CADS so perhaps they didn''t think you were expecting it to look exactly like that. Did you request that the tips be flattened? If so, then I can really see why you''re upset.
 
I totally see the difference - I can see why you''re disappointed. I''m sure something can be done - and gettting it right may mean missing your anniversary deadline - sorry if that happens. I''m pulling for you - don''t back down.
 
Date: 7/8/2008 12:40:42 PM
Author: autumngems
That is why I won''t deal with LM, he was rude to me the first time I contacted him and if you want my business that isn''t very prefessional.
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The "prefessional" we''re talking about here is Leon of Whiteflash.
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Date: 7/8/2008 12:40:23 PM
Author: decodelighted
What a weird case of miscommunication ... but I can *totally* see why it happened. Bascially you want prongs the way prongs OFTEN appear in CADS but seldom in reality. I''d bet 95% of people would prefer the prongs on the finished ring as is. But that doesn''t really matter -- you wanted them the way you SAW them on the CADs not realizing, or not being told that they will appear different on the finished ring.

Sounds like a hiccup between Joe & Leon ... if you explained the importance of the prongs being EXACTLY like the CADS and somehow Leon manufactured the ring *as usual* without taking care to perfect something that''s not often requested ... eh, I see how it happened & why it would be confusing to them but ultimately you should get what you THOUGHT you were buying. Unless it seems unstable.

FWIW -- I originally had prongs like you''re requesting & my stone kept coming loose. I had the ring redesigned to be like your ring IS CURRENTLY. Much more stable & haven''t had a problem in 3 yrs now.
Click to expand...
Heh, should have read this before my last post.

cectra I would take the part in bold under consideration.
 
I hope you get this sorted out. The prongs you want shouldn't have been a problem to make. Who was your sales associate? Maybe you should call and ask for Lesley, she's wonderful. Good luck!!
 
Yes, the Leon of WF, not LM.

I specifically requested the tips like that, and Joe made detailed notes as to how to polish and finish them.

You know what strikes me though, never did I hear we''re sorry, we''ll fix it right away... I spent a LOT of time to come up with this design and sent pictures of several rings I combined in this one. Including the flat tips.

Thanks everyone! I''m trying to relax here. It''s only going to be another 3 days...
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(hopefully!)
 
Date: 7/8/2008 12:48:40 PM
Author: cectra79
Yes, the Leon of WF, not LM.


I specifically requested the tips like that, and Joe made detailed notes as to how to polish and finish them.


You know what strikes me though, never did I hear we're sorry, we'll fix it right away... I spent a LOT of time to come up with this design and sent pictures of several rings I combined in this one. Including the flat tips.


Thanks everyone! I'm trying to relax here. It's only going to be another 3 days...
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(hopefully!)
Click to expand...
That is disappointing, especially since it seems that you were clear in your expectations of what you were getting and weren't told in advance that the prongs you requested wouldn't be the way you were imagining.
 
Safety of the diamond is defintely a concern. That''s why Joe made the prongs fatter and they''re supposed to stick out a little higher to ensure stability of the stone. Some of my friends have similar designs for years and never had a problem... I guess I''ll just have to see.

My salesperson was Traci, she was great too. She called me yesterday and worked out the interview with Leon for today. I would recommend her too. She did apologize for getting it wrong.
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I''ll keep you posted.
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Yes, a totally different Leon is being discussed here. This one works with Whiteflash.

FWIW, you DON''T have claw prongs, however you don''t have the flattened prongs on the CAD either. Probably the jeweler didn''t believe anyone would actually want those flat top prongs, and thought the CAD artist was just being lazy.

Now they know that''s how you actually do want them. They should be able to squash the prongs on your ring and flatten them out. I don''t think they will make them as flat and as "thin" on top as shown in the CAD as that would not be secure for the diamond.

I wouldn''t panic over the end of July. That''s plenty of time and Whiteflash will work with you.
 
oops, sorry, I thought you meant the other Leon.
 
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I got confused at first too, when they told me that Leon will be making my ring. I even posted here asking if it''s the same Leon. It''s not exactly a name you hear every day.

I''ll post pictures of the next try. He said it would be on the 10th.

THANK YOU SO MUCH!!! I love PS and PS''ers!!!
 
I''m so sorry you''re going through this! The most distressing is feeling like you''ve been disrespected. I hope they work the problem out, and you get an apology. The ring can be fixed, losing confidence in them is another thing entirely. Keeping my fingers crossed for you.
 
This is exactly the way I feel. I lost my confidence in them. I read SO MANY good things about WF, their work, customer service, etc. Then I get this? Is it just me and my luck? I got this e-mail from them a few minutes ago. Really??? Better understand your desired look? Why did I even bother talking to Joe all this time???? Why do they have to be MUCH thicker and rounder? Why can''t I have it like I designed it with Joe???
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Hello Elena,

Thank you for calling in and speaking with Leon. We are happy to better understand your desired look for your ring. The topic of discussion was the prongs and how you would like them to appear more like the ones in the CAD image. Tips to be flat and tubular. Leon has advised that we can do this however the prongs will have a much thicker / round look to them.

He has reset your ship date to Thursday, July 10th. We look forward to seeing your revised ring then.

Please let me know if there are any other issues or concerns that we can address for you.

Best regards,
 
It sounds like they just want to confirm again with you of the more substantial look compared to the actual picture you have now. I think it sound just like the CAD image. I hope it''s perfect!
 
What a bummer, but I do believe that they will fix their mistake. I will cross my fingers it looks exactly like you want it to in a few days. I can totally understand why the prongs would bother you because the claw prongs don''t really go with a modern design. I definitely care about details like that when I am going the custom route.
 

Decodelighted, Motownmama, MonkeyPie, Skippy123, SanDiegoLady, Purrfectpear, Gwendolyn, Kaleigh, MoonWater, Upgradable, Kcoursolle


You guys are the best! Thank you for your support, comments and just being there for me!

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At this point my husband is getting involved since I’m just too distressed about the whole thing.


And still no apology except from Traci.
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Date: 7/8/2008 1:48:54 PM
Author: cectra79
This is exactly the way I feel. I lost my confidence in them. I read SO MANY good things about WF, their work, customer service, etc. Then I get this? Is it just me and my luck? I got this e-mail from them a few minutes ago. Really??? Better understand your desired look? Why did I even bother talking to Joe all this time???? Why do they have to be MUCH thicker and rounder? Why can''t I have it like I designed it with Joe???
29.gif


Hello Elena,

Thank you for calling in and speaking with Leon. We are happy to better understand your desired look for your ring. The topic of discussion was the prongs and how you would like them to appear more like the ones in the CAD image. Tips to be flat and tubular. Leon has advised that we can do this however the prongs will have a much thicker / round look to them.

He has reset your ship date to Thursday, July 10th. We look forward to seeing your revised ring then.

Please let me know if there are any other issues or concerns that we can address for you.

Best regards,
Click to expand...
They need to be thick enough to have sufficient metal on top of the diamond to hold it securely. I believe by "round" they are referring to the tubular style of prong. They appear to be clear now that you want the tops to be flat.

Maybe I''m not understanding you either? You CAD shows some pretty large, thick, tubular (another word for round) prongs with flat tops. Now you seem surprised that they are reiterating this in an email?

If you think there''s any doubt, better get back on the phone and make sure everyone is on the same page (though from the email I "think" they are). Good luck
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If I paid (a lot) for a custom design, spent a lot of time and effort with the designer, took care of every tiny detail, he made precise notes, we discussed the flow of the ring, thickness of the prongs, width of the band, taper, side stones, and especially the prog design... then why can''t I have exactly what the CAD shows? I don''t want much thicker and more rounded, I want exactly and only, nothing less and nothing more than what I was promised.

I understand there might have been a confusion because the ring is unusual, and I wanted something that most people don''t. But that''s why I went custom and I thought had one of the best companies working on it. If there was a mistake on their part, they should have apologized. I didn''t ask them to refund anything, or give any discounts. I didn''t ask for something unreasonable. Just whatever I was promised, whatever we agreed upon.

I''m sad... Why did it have to be me so close to our anniversary?
 
Date: 7/8/2008 12:40:42 PM
Author: autumngems
That is why I won't deal with LM, he was rude to me the first time I contacted him and if you want my business that isn't very professional.
Click to expand...

Just in case you've got it wrong: this is not Leon Mege cectra is talking about: It's Leon at Whiteflash.


Cectra: I agree totally about the prongs. I like modern design and those prongs don't really match what you described you wanted i.e. clean modern lines.

Unfortunately that is how prongs mostly always look in CADS because they're not 'finished' off in the CADS. Unfortunately again, assumptions were made that you knew that. I would have thought the same as you if I hadn't spent a ridiculous amount of time on PS.

Don't give up. How is your SA dealing with this? Is he/she going to bat for you?

oops: just saw the million other people before me made all the same points.
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good luck!
 
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