Please help and advise

[Jason79]

I walked into a reputable jeweler in the diamond district. He''s been in business for over 30 years. After some haggling we settled on a price of a fancy yellow diamond with an EGL cert. The cert claimed that the diamond was laser inscribed.

I left a deposit (non-refundable--store policy etc). However, before the final purchase i asked him to see the laser inscription, we went across the street to a gem lab (with a microscope). The person was unable to find the inscription. Upon seeing this I asked for my money back, the salesperson has asked me to wait as he has sent the diamond back to the EGL lab asking for an explanation and a re-assessment of the stone.

However, at this point i have lost trust in the shop. But at the same time store policy is that deposits are non-refundable. Do i have case with the CC company saying that the diamond was not inscribed as the cert said it would be? The description of laser inscription on the cert did not match the article description.

what is the best way to proceed.

 

[Gypsy]

Dispute through your credit card, merchandise was mi-represented.

 

[Jason79]

Thanks

 

[Gypsy]

Welcome!

 

[FireGoddess]

Before you file the dispute - have you talked to the vendor? Since the item was not as promised, they should be willing to refund the deposit. I would tell them you do not WANT to wait for the stone to be sent to EGL - the inscription was not there when you purchased the stone and you therefore do not want it. They did not hold up their end of the bargain. If they are resistant, then by all means pursue through the cc company. But I''d at least talk to the vendor first. Usually the cc company also asks that you do this first.

Within reason of course. You have every right to get the money back (and probably will) through the cc company, but I''d try directly first.

 

[Gypsy]

Date: 9/18/2007 5:13:14 PM
Author: FireGoddess
Before you file the dispute - have you talked to the vendor? Since the item was not as promised, they should be willing to refund the deposit. I would tell them you do not WANT to wait for the stone to be sent to EGL - the inscription was not there when you purchased the stone and you therefore do not want it. They did not hold up their end of the bargain. If they are resistant, then by all means pursue through the cc company. But I''d at least talk to the vendor first. Usually the cc company also asks that you do this first.

Within reason of course. You have every right to get the money back (and probably will) through the cc company, but I''d try directly first.

LOL, FG is of course right. I''m not in the mood these days to hassle with people, so I would just go straight to the CC myself, but admittedly my patience is very low recently.

 

[Jason79]

thanks very much again everyone.