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Wedding Photographer question/vent!!!

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LauraBabe08

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I am just wondering how long you gals and guys had to wait to get pictures back from your photographer?

FI and I took e-pics on Oct 6 and still haven''t even received a teaser pic. I feel like we should have at least something by now - its been over 2 & 1/2 weeks.

Quck vent:

Lately I have been feeling like our photographer is disorganized and emotional. Here is some background --> FI and I live in Maryland and we are getting married in the phila/nj area. Our photog. is from phila/nj as well. I booked her for the wedding about 14 months in advance. At the time of booking, she required a $2,000 deposit. I was still a student living/working in Pittsburgh and I asked her if i could pay the deposit in 4 monthly installments of $500. She agreed and I signed the contract. I payed her all the money by mid-june and everything was squared away.

Then we started talking about e-photos. I asked her if we could do them in Pittsburgh and she agreed, as long as it was preferably in the first week of oct, mon-fri, etc. So I booked a plane ticket for her that mon Oct 6th, with the departure and return at the times she wanted. Up until this point there was no final price or contract for the e-photos, just an email stating "it shouldn''t be more than $1,000 for a 3.5 hour shoot." After the pics were taken and FI and I drove her to the airport, I asked her what I owed her so that I could write her a check then and there. She said that she will get back to me with a price and I can send her a check. She took about 4 days to get back to me and when she did she quoted me $1300 and said it was a 4 hour shoot. I emailed back verifying the price was accurate because she previously said less than $1000 for 3.5 hrs, and why does an extra half hour make the price shoot up by $300? She emailed back in a stern and angry way saying to pay her now, etc. She also called and left me angry voice message saying to pay her, why is it taking so long (she just gave me a price one day before - how is that taking long?) and that she has done a lot of favors for me and she thinks I''m taking advantage of her. (ok, well she never had to agree to the $500/mo wedding photo deposit installments. I paid them all on time, but had she preferred I would have just saved my money as I received paychecks and booked her and given her the money all at once - I never thought it would be used against me in a bad way???)

As soon as I sent her the check (one day after the price quote), I sent her an email saying it was in the mail and to let me know when she gets it. She emailed me back all nice and sweet and also sent a nice email a few days later saying she got my check.

Still no pics though.

As for the wedding pictures, I have up to 90 days before the event to cancel her and to get my full deposit back. I am seriously considering it if I don''t like how the e-pics turned out.

I don''t know if I''m out of line, but I just think that she handled the whole e-pic thing terribly. I understand that it was not a normal shoot for her and that she could not have come up with a definitive price before the shoot happened. BUT, a breakdown of how she would charge me based on time spent, etc would have been nice in advance (so that we could both agree on it) and then also a deposit beforehand, and the balance paid after the fact.

I guess overall I am frustrated b/c I have not sen the pics yet, I am mad at the price ($1300 paid to her for a 4 hour shoot, plus we purchased her plane ticket, paid for a hotel room for us to stay out there the night before, gas, lunch, etc - it was over $2000 total), and just everything in general. I dont know what to do!
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Thanks for listening - I just had to get it all out there!!!!

Laura
 
Hello Laura,

I had two engagement sessions done by the same photographer and both times it took her about a week to edit the images, the first shoot was about a 1.5 hours and the second was about 2.5 hours. She took our pictures on the 12th of October we had three teasers on the 14th and all of our pictures on her proofing site by the 19th. Got our DVD yesterday. So I think it depends on the photographer. I am AMAZED that someone would charge that much money for an engagement session especially after receiving such a hefty deposit.

Did you ask her for some teasers and she just did not send them or did you not ask and not get? Maybe she doesn''t usually send teasers?

Did she tell you how long it usually takes her to process the pictures? Ours told us the day we took them "about a week".

If you are having doubts, wait for the pictures, and then discuss it with her. Is the deposit refundable? Will she give you the money back if she rebooks for that wedding date? I think you are being more than accommodating.

I think 2 1/2 weeks should give you at least some teasers or maybe an update on when they are coming. But thats just my 2 cents.
 
I would never stand for behavior like this from a vendor. She is not being professional. Not adhering to her original estimate, not warning you that the price of the e-pic shoot was going above the estimate she gave you, being money-gubbing, accusing you of acting poorly, not sending you any pics... I want to say she is bordering on being unethical. This would send up HUGE red flags for me. I would have a serious discussion with her. However....I wonder if you will actually be able to get your money back without a fight if you cancel for the wedding.
 
Hmmm...well I would agree that it would be really nice to get teasers, but unless it was in the contract, she doesn''t need to provide them KWIM? And I don''t think 2 1/2 weeks is unreasonable if she''s doing editing.

That said, she is really acting unprofessionally here. I would make sure that regardless of whether you use her for the wedding or not, you make sure your contract is iron clad with the things you want in it and make 100% sure you understand her refund polices.

Are there any other photogs you liked as much? Like is she worth dealing with because her pictures are fabulous? Or was she one of many you were considering?

I would think it over for a few days and wait to see the pictures...but if she continues to be unprofessional I would cut her loose.
 
Thanks for the responses/advice.

To be a little more clear - the $2000 deposit and the contract was only for the wedding pics. According to that deposit I am able to cancel and get my full deposit back within 90 days of the wedding. So far I am still more than 90 days out, and depending on how the e-pics turn out, I just may cancel and get a new photographer.

The e-pics were something we discussed and she agreed to do for us in Pittsburgh. It was weird because we never had a contract for those pics, or a price, just the quoted "not more than $1000". I did try to get an actualy price out of her several times for the e-pics but I never got a solid answer until after the fact. My mom also called her to go over the details, and it still was unclear at that time. Looking back, for both of our sakes there should have been a contract for the e-pics. I was just so excited to have them done, etc.

Right now all I want is to see my e-pics (or at least a couple teasers) and decide if I still want her for my wedding.
 
Oh and last week she told my mom that I will have the photos by the end of the week. Is it now almost the end of the next week.

She is apparently very busy, etc b/c its wedding season. Well, then she should not have agreed to do our e-pic shoot if its too much to handle. Its not my fault she''s busy.
 
Date: 10/23/2008 11:10:07 AM
Author: LauraBabe08
Oh and last week she told my mom that I will have the photos by the end of the week. Is it now almost the end of the next week.


She is apparently very busy, etc b/c its wedding season. Well, then she should not have agreed to do our e-pic shoot if its too much to handle. Its not my fault she''s busy.

Well if she said by the end of the week, it''s only Thursday morning. Technically she still has a few days, so I''d give her the benefit of the doubt for now. But it sounds like you are already really ticked off with her (and I totally don''t blame you!) so you might want to start researching other photogs right now...then if she delivers your pictures on time you can reevaluate. If not, then I personally would probably hire a different photographer.
 
Date: 10/23/2008 11:20:08 AM
Author: neatfreak
Date: 10/23/2008 11:10:07 AM

Author: LauraBabe08

Oh and last week she told my mom that I will have the photos by the end of the week. Is it now almost the end of the next week.



She is apparently very busy, etc b/c its wedding season. Well, then she should not have agreed to do our e-pic shoot if its too much to handle. Its not my fault she''s busy.


Well if she said by the end of the week, it''s only Thursday morning. Technically she still has a few days, so I''d give her the benefit of the doubt for now. But it sounds like you are already really ticked off with her (and I totally don''t blame you!) so you might want to start researching other photogs right now...then if she delivers your pictures on time you can reevaluate. If not, then I personally would probably hire a different photographer.

She said the end of the week referring to last week. So she is almost a week overdue now.
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I am kinda ticked off about everything. FI and I are going back to PA this weekend to visit family, and for an appt with our caterer and our reception venue. I will ask for some referrals then and cancel with this photographer if I find someone better.
 
I have to admit that this behavior seems very odd to me. I'm a pro-photog myself, and I have to say that I have never heard of $1300 for an engagement session! That seems absurd. The best photogs here (DC area) charge about $500 for a two hour e-session and maybe $250 for each additional hour. Also, I think it is very unprofessional and almost underhanded to not quote a price for a session up-front. There is no reason she shouldn't have been able to tell you an exact price quote long before your session...unless she intended to inflate the amount afterward to force you to pay because you had already done the session. And I don't care how busy she is, three weeks for enagagement proofs is ridiculous! Mine are usually ready for clients within 1-2 weeks. And the two week time frame is just in my contract in case I am totally swamped. Honestly, I see some major red flags here that would cause me to want out...especially if you can get a refund. To me, the last straw would also be an angry voicemail. She is just incredibly unprofessional, and you'll most likely encounter similar issues with your wedding photographs. You don't need that stress about your wedding. Your photographer should be a good personality match and interested in making your wedding as stress-free for you as possible. Do you think you can you find someone else at this point?
 
Date: 10/23/2008 11:27:31 AM
Author: LauraBabe08
Date: 10/23/2008 11:20:08 AM

Author: neatfreak

Date: 10/23/2008 11:10:07 AM


Author: LauraBabe08


Oh and last week she told my mom that I will have the photos by the end of the week. Is it now almost the end of the next week.




She is apparently very busy, etc b/c its wedding season. Well, then she should not have agreed to do our e-pic shoot if its too much to handle. Its not my fault she's busy.



Well if she said by the end of the week, it's only Thursday morning. Technically she still has a few days, so I'd give her the benefit of the doubt for now. But it sounds like you are already really ticked off with her (and I totally don't blame you!) so you might want to start researching other photogs right now...then if she delivers your pictures on time you can reevaluate. If not, then I personally would probably hire a different photographer.


She said the end of the week referring to last week. So she is almost a week overdue now.
7.gif



I am kinda ticked off about everything. FI and I are going back to PA this weekend to visit family, and for an appt with our caterer and our reception venue. I will ask for some referrals then and cancel with this photographer if I find someone better.



Ohhhh ok, I must have misread that. THAT would tick me off! I couldn't handle someone this flakey personally...
 
Thanks facetfire. When I asked if it really was $1300, she responded, "it is the $1,300 - i waived parking and some other lil'' extras and for your added "peace of mind", i threw in the negs to give you that added feeling of "value" in terms of what you walk away with. the typical engagement shoot consists of: shot in new hope for 45 minutes, unlimited frames, on-line proofing, one 11x14, two 8x10''s, three 5x7''''s $285.00."

Facetfire: what is the industry norm for turnaround time on photos? Am I being ridiculous for wanting at least some, now that its been almost 3 weeks??? I mean, they''re just e-pics, its not like a whole wedding day that needs to be edited.
 
I''d say that I''m pretty typical...within 2 weeks. Also, our wedding photog had our e-pics within that time. But, there are many variations of just about everything in the photography field. We all do things differently, so I''m not sure there''s a given accepted standard. Only typical. :) So, it''s not that she''s super over on that. It''s more her unprofessional behavior that seems problematic to me. I mean, if she were a few days over what she told you and she called and apologized and was very professional from the get-go, I''m sure you wouldn''t even be feeling this way. I am just way too aware of the disputes that can arise if vendors start being emotional and unprofessional. Weddings are a naturally emotional thing for brides, so vendors need to be especially professional in how they handle things. But not quoting a price ahead of time?!?! Just shady IMHO. Sorry if I am being too blunt, I just would hate to see you unhappy after your wedding because of her.
 
I have to agree about the price. Every photographer has the prices for their engagement sessions. Seeing as how you paid for her airfare that should have not been a factor in the price so she should have been able to give you a price off the bat. The best photographers in the Boston area charge between $300-$500 for session, some do and others don''t include a DVD in that price. IT SEEMS ABSURD for a session even in the NJ area for be $1300 I could have understood that price if it included the airfare...she paid her own way. I got a quote from a pretty big photog in the NJ area and he quoted me $3200 for wedding coverage.
 
Facetfire I totally agree. I mean what would she have done if she came back and told her oh I said less than $1000 but its actually $2000 since no contract I am sure she wouldn''t have been able to do anything. But Laura would have been out of money for the plane ticket. Its shaaaady to the max I mean if she quoted you less than $1000 she should have either honored that or cut shooting when that $1000 was met.
 
We had our epics done in July and our photographer had teasers up in two days and we had our CD about a week later.

Pictures are very important to me and I agonized over the photographer decision. Something my Dad mentioned to me to keep in mind was possible mental state of the photographer- not wanting someone who might seem overly emotional and thus might be distracted on our wedding day and not do his/her best job. I would be very worried if my photographer acted as unprofessional as yours. Maybe you want to check around and see who else might be available for your day since you can still get your full deposit back?
 
1300$ for an e-shoot?!?!?!?! I''m going with a really high end photog (her packages go way into mid 14-16K!!), and her e-shoot costs 500$ (approx, we got out covered in our wedding package).

Also, you really dont want to have to deal with that kind of attitude on your wedding and after. I know it sucks going back to square 1 to find another photog (I found out today I have to get another videog *sigh*), but I think you''d be better off with someone else. And when you cancel her, make sure you tell her why her services would not be required. I also hope you paid by CC, just so you can do a chargeback incase she makes a fuss about the deposit (from how she''s been so far, I wouldnt be too surpirsed if she pulls some more antics). Good luck!
 
Blah. Honestly, I can`t comment on the absurdity of the price ($1000 or $1300) because a photograher determines what she is worth. However, the whole nasty e-mail and late pictures would probably be enough for me to pull out of the deal. Honestly, I want absolute professionalism when it comes to my wedding photographer. It`s one of the things you can''t make up later.

Good luck! Keep us updated.
 
Hey Laura! I was just wondering if you''ve decided anything about your photographer yet, or gotten any resolution. Also, I''m in the Philadelphia area and am looking at photographers right now, so I''m really curious who this one is so I can stay away! I completely understand if you don''t want to post her name...I probably wouldn''t...but I''d really appreciate any subtle hints you could give. I hope everything is working out for you.
 
I must have missed this thread the first go round, but want to add my .02...

When you posted originally, 2 1/2 weeks is incredibly reasonable to get proofs or teasers. Sometimes they can take months to get returned. Without having a contract, you really hurt yourself--because everything is just hearsay, and you have no recourse, sadly. I always suggest having a contract...even for small things...when you''re talking money, better to be over prepared.

Paying for her flight and accomidations are just "done". If you want services from a professional in a location that is not local, and requires the professional to travel, then IMO it is your responsibility to cover that. For example, I work in the bridal industry as a MUA/HS. If a wedding requires me to be on the road earlier than 6am or travel farther than 2 hours one way, I require an accomidation allowance. This means my tolls, hotel, mileage, flight, whatever will be covered by the bride, and this coutesy is extended to my assistant or other artist as well.

As far as payment goes...lets be honest, everyone wants to get paid. I never work without "freelance" without getting my money upfront...it protects me, and protects the couple. This photog clearly isn''t the most tactful, but I''m sure in the past she probably has been "put out". Althought this netiher justifies or excuses her behavior...when you work, don''t you want to get your check?

Good luck, we''d love to see the pictures!!
 
Thanks for following up girls and sorry it took me so long to respond!

We finally got some "teasers" a few days ago, and she promised the rest on monday (orig Fri, then got bumped to Mon). It is now Thurs, and still nothing. It has been over a month since the photo shoot.

I am over the whole price thing - like whatever, I learned my lesson and no matter what I will get EVERYTHING in writing and signed from now on. (I do have her original price quote which was $300 less saved in an email, but its not worth fighting over)I am usually really diligent with getting things worked out in advance, and I tried with her (asked her many times to pay her, asked about final price, etc) but she just didn''t really give me answers.I guess I accepted that fact b/c I was so excited and just wanted to get pics no matter what.

I am considering another photog. in the area who is really excellent and very photojournalistic -just my style.

Right now I am debating what I should do.
 
I am glad you worked things out. I can''t wait to see your pictures and I think its a great idea to get things in writing from now on!!!! Good Luck!
 
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