- Joined
- Apr 26, 2007
- Messages
- 8,087
I could just SCREAM. A week before New Year''s, I caved and ordered a dress that I''d been craving for ages. It popped into my head while I was NYE shopping, I checked on line, it was not only available in my size but on sale, and I was SO HAPPY. I even tossed in a coat on a whim! Pic of the dress at the bottom of the page so you get where I''m coming from.
Anyway. So a week goes by and I start to worry a bit, so I e-mail them, and my sales rep tells me not to worry, my top has shipped. And I say, "Hm, could you double-check that? Because I ordered a dress and a coat." And she double-checks (apparently), and tells me that, yes, everything has shipped, it was just a funny typo, "top" for "package!"
And all is well for a week, until I get another e-mail saying, actually, my COAT is shipping NOW, but my dress is out of stock, and apparently has been since I ordered it. But they''ll give me free express shipping with my next order!
Gee, say I, I sure wish someone had told me about the dress being out of stock when it was still at least possible to order it in another size or something ... but no. But I get free shipping on my next order! And they say perhaps something similar will be released in next seasons collection.
After a few e-mails back and forth, I finally ask if they will at least honor the original sales discount, and they reluctantly say yes. I sort of feel like that''s the LEAST a company would decently do in this situation - am I wrong? I am sort of surprised this sort of a triple mess-up would happen in the first place, more so that they would be so blase and that the customer would have to suggest the recompense.
BUT THEN. When my coat arrives, it has company! No, not my dress, but the maternity clothing of some poor woman down in Texas. So I stare at it for a bit, and I ask them what they''d like me to do with it, and they ask me to mail it to their return center in Florida on my own dime, and say they''ll reimburse me for shipping. They do not, btw, send me the ADDRESS of this return center: I suppose I''m meant to research it? I e-mail back with the counter-offer of their sending me a simple return label: this is apparently impossible. I point out that this is kind of a big inconvenience and ask if there is, a) anything they would like to do to mitigate the across-the-board incompetence exhibited here, and b) resignedly ask for the address of their call center, which, three or four e-mails in, is still a mystery.
They say they''ll refund me $25 dollars in advance for the shipping. They still, btw, have not sent me the address.
Am I getting disproportionately irritated, do you think? And if this happened to you, how could the company make it up to you? Or am I being a spoiled American in expecting a company to offer ... apologies, a discount, a refund, a SOMETHING that is not, a) outright asked for, or b) chump change? Because right now, I''m really tempted to tell them to shove their $25 dollars, get in touch with the intended recipient of the maternity clothes, mail them to her directly, NEVER ORDER FROM THEM AGAIN, and call it a day. Thoughts?
Anyway. So a week goes by and I start to worry a bit, so I e-mail them, and my sales rep tells me not to worry, my top has shipped. And I say, "Hm, could you double-check that? Because I ordered a dress and a coat." And she double-checks (apparently), and tells me that, yes, everything has shipped, it was just a funny typo, "top" for "package!"
And all is well for a week, until I get another e-mail saying, actually, my COAT is shipping NOW, but my dress is out of stock, and apparently has been since I ordered it. But they''ll give me free express shipping with my next order!
Gee, say I, I sure wish someone had told me about the dress being out of stock when it was still at least possible to order it in another size or something ... but no. But I get free shipping on my next order! And they say perhaps something similar will be released in next seasons collection.
After a few e-mails back and forth, I finally ask if they will at least honor the original sales discount, and they reluctantly say yes. I sort of feel like that''s the LEAST a company would decently do in this situation - am I wrong? I am sort of surprised this sort of a triple mess-up would happen in the first place, more so that they would be so blase and that the customer would have to suggest the recompense.
BUT THEN. When my coat arrives, it has company! No, not my dress, but the maternity clothing of some poor woman down in Texas. So I stare at it for a bit, and I ask them what they''d like me to do with it, and they ask me to mail it to their return center in Florida on my own dime, and say they''ll reimburse me for shipping. They do not, btw, send me the ADDRESS of this return center: I suppose I''m meant to research it? I e-mail back with the counter-offer of their sending me a simple return label: this is apparently impossible. I point out that this is kind of a big inconvenience and ask if there is, a) anything they would like to do to mitigate the across-the-board incompetence exhibited here, and b) resignedly ask for the address of their call center, which, three or four e-mails in, is still a mystery.
They say they''ll refund me $25 dollars in advance for the shipping. They still, btw, have not sent me the address.
Am I getting disproportionately irritated, do you think? And if this happened to you, how could the company make it up to you? Or am I being a spoiled American in expecting a company to offer ... apologies, a discount, a refund, a SOMETHING that is not, a) outright asked for, or b) chump change? Because right now, I''m really tempted to tell them to shove their $25 dollars, get in touch with the intended recipient of the maternity clothes, mail them to her directly, NEVER ORDER FROM THEM AGAIN, and call it a day. Thoughts?
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