Oh Snap – I got the wrong setting on my E-ring!

[tc328]

I’m very angry and confused right now
I got the wrong setting on my e-ring that I just received by mail. The certificate and bill has the correct diamond and setting listed, but the setting is actually more expensive ($2000 more) than what I order for. The one I ordered is a platinum solitaire setting; this one has tiny diamonds all around the side, surrounding the diamond. I’m not even sure if they gave me the correct diamond.
why am I angry…..
I’m afraid when they reset the diamond, the diamond might get damaged from getting it out of this setting.
What about return shipping/fees/insurance? Should I have the vendor pay for this?

what to do now?????

 

[Kaleigh]

Call the vendor.

 

[mrssalvo]

Date: 6/13/2008 4:23:08 PM
Author: Kaleigh
Call the vendor.

ditto. Is it a PS vendor? If so, I''m sure they will do what they can to correct the situation and I would be surprised if it''s their mistake that there would be any additional costs added on to you in order to correct the problem. Don''t worry about the diamond being re-set. people do it all the time and your diamond will be fine.

 

[tc328]

hey guys....
The diamond i order is H color and has strong blue flour.
Now, the diamond I recv''d....I couldn''t see any blue in direct/indirect sunlight.
I can also see yellow (as in a low color grade) at times, my friend also said he could see yellow color.

Could this be a complete different ring

I order from a PS vendor

Thx

 

[Kaleigh]

Date: 6/14/2008 12:02:35 AM
Author: tc328
hey guys....
The diamond i order is H color and has strong blue flour.
Now, the diamond I recv''d....I couldn''t see any blue in direct/indirect sunlight.
I can also see yellow (as in a low color grade) at times, my friend also said he could see yellow color.

Could this be a complete different ring

I order from a PS vendor

Thx

You really need to be in contact with your vendor, there is nothing we can do to help. Except to say we are sorry, but a PS vendor will do their level best to work this out with you. No worries there.

 

[tc328]

i will definately call them, but probably have to wait till monday

 

[angeline]

Date: 6/14/2008 12:16:36 AM
Author: tc328
i will definately call them, but probably have to wait till monday

Waiting is hard, but try not to worry... the PS vendors are renowned for making things right for their customers. You will get the right ring and the right diamond. Do you have a cert for the diamond?

 

[The sun is shining]

Can you imagine the reaction of the person who got your ring? I''d imagine they''d be pretty furious too.

I know it''s wrong.... but I still want to see pics!

 

[tc328]

yes..I have the GIA cert
I don't understand how this could happen

did this ever happen to others before? I'm just curious.

anyone out there missing a ring (see below pics)

maybe this ring cost alot more than mines , but I don't like the style

 

[Jelly]

Date: 6/14/2008 1:50:04 AM
Author: tc328
yes..I have the GIA cert
I don''t understand how this could happen

did this ever happen to others before? I''m just curious.

anyone out there missing a ring (see below pics)

maybe this ring cost alot more than mines , but I don''t like the style

ROFL!!!!

What a huge mixup! I''m sorry to laugh at this, but it''s just such an absurd mistake. It''s like the nurse accidentally switched babies at the hospital! I personally love this style of ring...but I''m sure the vendor will clear it up on Monday.

 

[Imdanny]

Someone sent you the wrong ring? That''s hard to believe.

 

[Maisie]

I am sure the vendor will clear things up for you tc

 

[IrishBreakfast]

Oh no! Don''t fret, I am sure they will put it right for you and whoever got your ring!

 

[Ellen]

Date: 6/14/2008 6:00:31 AM
Author: Imdanny
Someone sent you the wrong ring? That''s hard to believe.

Why? Mistakes happen, though not very often.

 

[purrfectpear]

James Allen is going to have an upset tummy come Monday.

 

[risingsun]

That is a beautiful ring!! I''m sure it''s owner is just as upset as you are to receive the wrong ring. Call the vendor on Monday and it will be resolved.

 

[diamondseeker2006]

Date: 6/14/2008 12:02:35 AM
Author: tc328
hey guys....
The diamond i order is H color and has strong blue flour.
Now, the diamond I recv''d....I couldn''t see any blue in direct/indirect sunlight.
I can also see yellow (as in a low color grade) at times, my friend also said he could see yellow color.

Could this be a complete different ring

I order from a PS vendor

Thx

I have had a 1 ct. diamond with medium blue florescence for over 30 years, and I promise you I have NEVER seen the blue! You''d have to take it into a room with a black light to really see if it is florescent. You don''t just see the blue in ordinary lighting.

A low H can show a little tint, but more than likely you are seeing a tint due to the lighting or wall color, etc. I suppose it could be a different stone as well as setting, but we can''t tell that from what you have said.

The vendor should cover the return shipping. It will not hurt the diamond to reset it. Many of us have done that more than once!

 

[tc328]

Thanks for everyone¡¯s input...I feel more relieve

I email them since they¡¯re not in business today but the big boss did replied back and is going to call me Monday to get this resolve.
I already made plans to drive up to Montreal next weekend and propose to my GF. Also made appointment with a private appraiser. I¡¯ll just propose some other time, and cancel my hotel¡­no big deal

 

[Anna0499]

Sorry about the mix-up, I hope it all works out. If I were you I would definitely expect some sort of payback for any costs of your post-poned proposal, especially if you put a lot of thought into it, but that''s just me wanting to hold people accountable. Keep us updated!

 

[Rhea]

What a horrible mix up. I''m glad that it''ll be solved on Monday. When are you re-planning the proposal for?

 

[Ellen]

Date: 6/15/2008 12:50:49 AM
Author: tc328

Thanks for everyone¡¯s input...I feel more relieve

I email them since they¡¯re not in business today but the big boss did replied back and is going to call me Monday to get this resolve.
I already made plans to drive up to Montreal next weekend and propose to my GF. Also made appointment with a private appraiser. I¡¯ll just propose some other time, and cancel my hotel¡­no big deal

I wouldn't cancel anything until after you talk to Jim. I know he will do everything he can to try and get the right ring to you in time.

 

[tc328]

No worries on the hotel cancellation part...it wouldn't cost me anything and I don't want the vendor to fell like I'm trying to take advantage of them.
Only down side is that I have to rearrange everything and thats alot of work.

 

[Sarahinwonderland]

If they are true professionals they will not damage the stone. It is a diamond thousands of Carbon molecules bonded together, it will not damage easily. You really have nothing to worry about with a diamond being that fragile. But this place might be a fraud so you should check them on everything they do and then go get the diamond looked at by your jeweler in town.

 

[angeline]

Date: 6/15/2008 12:59:13 PM
Author: tc328
No worries on the hotel cancellation part...it wouldn''t cost me anything and I don''t want the vendor to fell like I''m trying to take advantage of them.

Only down side is that I have to rearrange everything and thats alot of work.

Wow tc, you sound like a really nice guy.

I hope everything works out even better with the new plans! Good luck! and please post pics when you can..

 

[purrfectpear]

Date: 6/15/2008 1:04:35 PM
Author: Sarahinwonderland
...But this place might be a fraud so you should check them on everything they do and then go get the diamond looked at by your jeweler in town.

This is a well respected Pricescope vendor. It sounds like a fairly serious mistake was made, but I''m quite sure there was no fraud involved. If they were defrauding someone they''d have given him the correct setting with a lesser stone, not a more expensive setting.

 

[tc328]

yea..I dont want anyone to think this is a Fraud
lets stay on topic guys...thanks

 

[Ellen]

Date: 6/15/2008 1:04:35 PM
Author: Sarahinwonderland
If they are true professionals they will not damage the stone. It is a diamond thousands of Carbon molecules bonded together, it will not damage easily. You really have nothing to worry about with a diamond being that fragile. But this place might be a fraud so you should check them on everything they do and then go get the diamond looked at by your jeweler in town.

Sarah, I realize you're new here, and I'm sure you were just looking out for the OP. However, may I suggest doing a search on here for the PS vendors and others, to get a feel for their reputations. That way, you'll be more informed going in to help a poster in the future. JA is a very reputable vendor, we wouldn't want to inadvertantly tarnish their reputation.

And welcome to PS!

 

[Tacori E-ring]

What a mistake! You seem like such a nice guy. I am sure they will do EVERYTHING in their power to make it right. I hope it gets corrected soon!

 

[Skippy123]

Date: 6/15/2008 9:56:11 PM
Author: Tacori E-ring
What a mistake! You seem like such a nice guy. I am sure they will do EVERYTHING in their power to make it right. I hope it gets corrected soon!

I agree, they will get it straightened out; I hope they can fix it soon so you don''t have to cancel plans. Keep us posted.

 

[krisvrn]

Contact the jeweler, vendor, whoever and get it fixed immediately. Good luck!