now I am fuming-Help

[cemrn]

Update on setting from lan.bo4
https://www.pricescope.com/community/threads/setting-arrived.148309/
In addition to no double prongs and no miligrain the stone DOES NOT FIT! I took it to get an estimate on setting and the jeweler said the setting is too big. He measured it in front of me and it is for a 10x10 stone 12mm diagonal. I went to the trouble of making a nice diagram that showed I needed a 9x9 diagonal 10mm setting. The jeweler said it is hard to make a setting to fit without having the stone. I didn't tell him the maker was in China and therefore I didn't want to send my stone there. I am so frustrated. I know some of you warned me.

What should I do now? Send it back and asked for a full refund? Will they refund my customization fee since THEY screwed it up? It stinks to even pay the fed ex to send it back since they made the mistake.
I have a feeling the vendor will try to get me to send my stone so he can set it. If I do and send it fed ex are there big risks with this? I don't really want to send it but you know how it is when you get attached to an idea. I really like the setting and the idea of finding another one and starting over is mentally exhausting.

What should I do? Someone want to send me links to other setting ideas please if that is the way I should go.

 

[LD]

Oh no. How disappointing. I have to say, I've never asked lanbo to customise but I know there's been limited success for those who have. Ok, hopefully this is practical:

1. lanbo accepts settings back (and refunds quickly). So don't worry about that.
2. Next, if you can, take a photo of the setting with a ruler on it/by it, that shows the difference in size.
3. Email him the photos and your original drawing.
4. Explain that your local jeweller has confirmed that the setting is too big and also mention about the millgraining and split claws.

Then either:

5. Ask him for a full refund (including customisation fee) and the return postage
OR
5. Ask him to make one for you that fits your specification.

6. Return the ring (by some form of registered/signed for/trackable post).

I'm pretty sure he'll put it right one way or another for you.

Good luck and please keep us updated.

 

[chrono]

The easiest thing to do now is to send it back to get a full refund (customization fee included since it doesn’t fit).
The second easiest thing to do, is to ask them to correct it (milgrain, double prongs and have it made to fit your stone, reminding them again of the correct measurement).

Do you mind me asking how much is the customization fee? The setting has to be Fedex-ed back? You cannot send it via USPS? I’m not sure I’d trust Lanbo or even LOGR to set my stone. I do not know how good their benchpeople are, not to mention trustworthy. There is a possibility of stone switching, damage and “getting lost” in transit as they claim to have never received it.

 

[cemrn]

I think you are correct I will not send my stone there. His customization fee was only $25. He sent the setting to me fed ex and it only took 2 days. I just assumed it was his preferred method. I'd rather ask for him to reimburse shipping fee and get it to him quickly and get my refund quickly if I go the refund route.

I don't understand why he couldn't get it correct the first time. What makes me think it would be correct if he remade it. This is what I sent. Should be easy to understand in any language???? On his invoice it even said 9x9 stone. The jeweler remeasured my stone today and it is 9x9. That is 4 jewelers who have measured it now

 

[baby nurse]

What a hassle, cemrn! I definitely won't be ordering from them. Send the setting back and we'll keep our fingers crossed that they get it right this time. And yes, your diagram is very clear.

The ring will look stunning when it's complete!

 

[Aoife]

Oh, how disappointing! And infuriating.

I don't know, Cemrn, the diagram seems pretty clear to me. I can't quite get my head around how such a mistake could have been made. It certainly tells you something about lan.bo4's quality control, because obviously no one bothered to check whether the dimensions on the finished piece matched the diagram. I think this may be an ongoing problem for him because just recently I purchased 2 settings from him, and one was the correct size (8.3mm round) and the other, which was supposed to be 9mm was actually 8mm, not even close to fitting the stone for which it was intended.

Good luck with whatever you decide to do!

 

[cemrn]

Oh, how disappointing! And infuriating.

I don't know, Cemrn, the diagram seems pretty clear to me. I can't quite get my head around how such a mistake could have been made. It certainly tells you something about lan.bo4's quality control, because obviously no one bothered to check whether the dimensions on the finished piece matched the diagram. I think this may be an ongoing problem for him because just recently I purchased 2 settings from him, and one was the correct size (8.3mm round) and the other, which was supposed to be 9mm was actually 8mm, not even close to fitting the stone for which it was intended.

Good luck with whatever you decide to do!

Can you tell me did you send the 8mm setting back? did he give full refund with modication fees included? Did you have to pay to ship it back?

 

[Indylady]

I'd take it to another jeweler for a second opinion. 1mm too big can often be work-able.

 

[Aoife]

I thought about sending it back, but ended up keeping it since my daughter said she loved it. I don't currently have a stone that fits it, but am sure I will at some point.

Sorry, I know that doesn't help you with your dilemma.

 

[brandy_z28]

I'd take it to another jeweler for a second opinion. 1mm too big can often be work-able.

I'd want a second opinion as well.

 

[Fly Girl]

I'd send it back for a full refund since it was not customized correctly. He will complain, but you should be firm. That's what I did and I got a full refund, including my cost to mail it back. I will also never order from him again.

 

[Arcadian]

Sorry to hear it didn't go well I would certainly send it back. I sent one back from him where I had paid to have it fit my stone and nothing was done to it. I've not used him since.

-A

 

[LD]

Cemrn

Is it this setting with this stone?

colored-stones/setting-arrived-t148309.html

If so, I would DEFINITELY get a second opinion because that stone DOES fit that setting.

The prongs aren't as they are in lanbo's ebay advert but in your photos I think I can see millgrain (or am I imagining it)? It's subtle but especially from the side shot, it does look like it's there?

 

[brandy_z28]

Cemrn

Is it this setting with this stone?

colored-stones/setting-arrived-t148309.html

If so, I would DEFINITELY get a second opinion because that stone DOES fit that setting.

The prongs aren't as they are in lanbo's ebay advert but in your photos I think I can see millgrain (or am I imagining it)? It's subtle but especially from the side shot, it does look like it's there?

This one?

The link: https://www.pricescope.com/community/threads/setting-arrived.148309/#post-2681280#p2681280

 

[Indylady]

The stone seems to sit pretty nicely based on those pictures. I'd definitely take it to another jeweler.

 

[cemrn]

I took it to another jeweler. He confirmed the measurements above. He said the setting will hold the stone BUT because it is not a proper fit you will see metal around the stone where you should not. He pointed out you can see where the shank comes up and metal around the stone as well. Can you see it in these photos? The metal kinda bothers me, am I right or too picky?

 

[brandy_z28]

I took it to another jeweler. He confirmed the measurements above. He said the setting will hold the stone BUT because it is not a proper fit you will see metal around the stone where you should not. He pointed out you can see where the shank comes up and metal around the stone as well. Can you see it in these photos? The metal kinda bothers me, am I right or too picky?

If it bothers you return the setting. It wasn't made to your specifications and you aren't happy with it. I'd want every penny that I'd spent back on it as well. Shipping both ways included.

 

[T L]

I've never had a problem with LOGR customizations. I would return this , and then perhaps LOGR could make one like i, or has somehting like it. I do really really like the setting, but it's so frustrating when they don't get it right. I'm sorry.

 

[cemrn]

Decided it is best to return it I cannot read his handwritten address on the commerical invoice. Sent him an email explaining the problems and now waiting for him to send the address. Anyone know the address? Sigh

 

[CharmyPoo]

Does not surprise me. Lan.bo4 has never gotten stone size right - every single time .. it was wrong for me. He refused to refund me the full amount even though it was his fault on all occasions. I even sent detailed photos illustrating the problem. This is why I no longer purchase for him. They do a great job if they have the stone on hand.

 

[Nashville]

Aw man. Sorry the setting didn't work out

 

[Indylady]

I'd set it as is. My Barry ruby is set similarly (the stone is also smaller than the setting called for). The first time, I just didn't want to spend the $$ on customization so I didn't mind if the stone would be a little smaller than setting. Since that first ring, I realized I actually really liked that the stone happened to be a little smaller, precisely because I was getting a little metal around the edges and because the stone could be set low as well- I think it both combined add a little protection. If you don't like the look, then you don't like it and you should certainly ask for a refund. But, in my opinion, if a safe and secure setting job is possible with the current mount, I'd go ahead and keep it, and call it a lesson learned never to purchase from that vendor again. I find it a PITA to mail it out an expensive piece overseas and then wait for its arrival and then my refund; I have done it before, without any problems, but it is a pain, and I usually reserve it if the setting is more or less unusable with the stone I'd like.

 

[Indylady]

By my last post, I didn't mean to imply at all that your vendor isn't at fault for making the setting to big. He/she is at fault. I'm just saying that I personally wouldn't mind seeing a bit on metal on the edges and would save the hassle and just keep the setting.

 

[cemrn]

I am getting the impression from his email tonight that this may not be easy. But if it goes smoothly I certainly will post it as such. Honestly I am a glass half empty girl so maybe it will all be ok. I do love the setting so I am going to sleep on it. Perhaps keep it for another stone someday. The problem with that is it is eating away at my budget for a setting for the tourmaline. There is one more jeweler I want to take it to and see what they say.

 

[CharmyPoo]

If it helps at all, I decided to keep the settings for other stones and they are all now set. He will go back and forth denying that the setting is made too big. He will say that he checked it and that we are wrong even if you send him photos for proof. He eventually will agree to refund you minus a significant amount (because they had to build a wax from scratch). I just gave up and decided not to deal with him again.

 

[cemrn]

If it helps at all, I decided to keep the settings for other stones and they are all now set. He will go back and forth denying that the setting is made too big. He will say that he checked it and that we are wrong even if you send him photos for proof. He eventually will agree to refund you minus a significant amount (because they had to build a wax from scratch). I just gave up and decided not to deal with him again.

I was already toying with that idea. I think it would be a fight since he's already saying he does not know how it is possible it doesn't fit since he made a mold/wax. He seems to be blaming the jeweler and pushing me to send him the stone so it can set it right. That isn't going to happen. I started a new thread with an alternative. Let me know what you think
https://www.pricescope.com/community/threads/alternative-idea-for-setting-problem.148451/

 

[Lovinggems]

Does not surprise me. Lan.bo4 has never gotten stone size right - every single time .. it was wrong for me. He refused to refund me the full amount even though it was his fault on all occasions. I even sent detailed photos illustrating the problem. This is why I no longer purchase for him. They do a great job if they have the stone on hand.

Hi CP

Was it you who sent a stone to an ebay vendor and the parcel was lost? If so is it to lan.bo4?

Thank you.

 

[CharmyPoo]

Yup it was me ... the first time I sent it .. it was "lost". I made a big fuss and sent it with signature the second time (paid a ton) and it arrived safely.

 

[cemrn]

CP that is a terrible story. I promise I won't send my stone

 

[Fly Girl]

I am getting the impression from his email tonight that this may not be easy. But if it goes smoothly I certainly will post it as such. Honestly I am a glass half empty girl so maybe it will all be ok. I do love the setting so I am going to sleep on it. Perhaps keep it for another stone someday. The problem with that is it is eating away at my budget for a setting for the tourmaline. There is one more jeweler I want to take it to and see what they say.

Be strong, cemrn! Insist on sending it back for a full refund, and don't order from this vendor again. He skips the customizations people pay for, and then whines when you want to return it. Don't let his whining wear you down. Personally, I hate the whining, especially when he makes the mistakes.