I agree, that was a mistake. The entire process should have been discussed with you first. Shipping it with the stone in place is probably the right choice because it avoids the possibility of damaging the stone, the mounting or both during the pull and reset process, but this should NOT have been embarked on without discussing it with you and without your specific go ahead.Maisie|1317683487|3032433 said:I am sure they will. I just feel a little but upset that my stone was shipped back to them with the setting. I would rather it had been unset first. I wasn't asked. I was just told that the setting was faulty and it had to be returned.
Porosity is a workmanship defect and that is something I would consider their fault and not something you should be charged for being remade properly. I am glad that they are going to do the right thing and remake it.Maisie|1317681420|3032398 said:My vendor has said that they can return it but will be charged a 15% restocking fee. This doesn't seem right to me. The setting is faulty isn't it? Or is porosity not a fault? I'm confused why they won't accept a return.