New IDJ ring, diamonds set a little crooked

[Cyren]

Hi everyone,

Loooooong time lurker here who just got engaged! My fiance () bought me my dream ring, a 7-stone, .15 pointers, shared-prong band from IDJ that I LOVE. IDJ was so fast and wonderful to work with. Jade was so patient while I tried on every band in the store! And the finished product is beautiful. Seriously, I drooled on myself making coffee this morning. Tragically, it's too small and needs to go back for sizing.

And I noticed, because I'm a Pricescoper (in my heart, if not in my posting level), that the stones in the ring aren't set at all the same height, and that one of them is set slightly off-angle/crooked.

Now, I know that this is a cast ring, and we got a crazy deal at IDJ (I sacrificed custom design for diamond size, I'm sure there are a few of you who can understand) and I don't want to nit pick things that should be expected in a piece like this. And I definitely want to ask y'all before I mention anything to IDJ because I'm not unhappy at all with their service so far. Would you wonderful experts tell me if I should just let this go? I welcome your sage advice.

The stone in question is third from the left in this picture. It's hard to capture, but it's definitely set slightly crooked, where the left side is higher than the right. I lent my loupe to a friend so I haven't been able to get a good look at the prong, but I assume it's fastened fine.



Thank you for help in advance!

Jessica

 

[diamondseeker2006]

The middle three are not set as low as the outer stones. But from the top of the stones, it doesn't look like that third stone is higher than the two to the right of it from the picture. So from my vantage point, I don't see anything wrong.

 

[Blingalingaling]

From the photo, I'm not seeing exactly what you're describing, but I would suggest that you take photos from all angles and email them to IDJ. I think they will take care of any issues that you have. I wouldn't be afraid to tell them what's troubling you. My impression has been that they are very concerned about their customers being satisfied.

 

[Golden_bird]

I see that you mean ! I think the problem is that some of the stones are little bigger in weight /size and don’t fit properly in the setting !!

 

[PintoBean]

Call them talk tothem send it back they will make it right. They want you to be happy.

 

[Cyren]

All the stones should be the same size, right? They're all supposed to be .15 carats--maybe the mm size is slightly off?

I'm local in NYC and was planning on taking it in today to drop it off for sizing. I was waiting to see if I should mention anything else until I had some answers here. Sounds like I should mention it and see what their response is. You're right diamondseeker, it's hard to see in pictures, and only noticeable in person if you hold it right in front of your face (which of course I'm doing).

 

[Tourmaline]

I think the issue is that the stones are not matched well for cut. The crown heights vary tremendously.

 

[junebug17]

I had to enlarge the picture on my ipad to see it - it's subtle. You might as well mention it since you're going to be there, I would think they could straighten it out for you.

 

[JLW05]

IDJ has good customer service and if the ring needs a bit of fine tuning, I'm certain they will be oblige.

 

[Cyren]

Now that you point it out Tourmaline, the crown heights do seem to vary considerably.

 

[Cyren]

Thanks for all your help, and validation! everyone.