TLDR; prongs are bad, see pics, what should I do specifically to fix and ensure quality?
So when I picked up my finished ring from reputable and large. I immediately thought the ring looked asymmetrical. I told them so, but I couldn’t pinpoint why, but from top-down it looked like the prongs on one side were uneven and sticking out further than the other. I also thought the diamond was tilted by 1-2 degrees and that maybe this caused the asymmetry but this one could be completely off.
The bench jeweler said the prongs may have been slightly larger on one side so he “polished it for me”. It didn’t look any different to me after, and after extreme effort trying to explain it to them with photos and drawings, they did not see any asymmetry and I felt like I was gaslit for 2-3hrs. I reluctantly paid for the ring anyways due to time constraints, after the owner gave me his word he would fix it if I was unhappy, and give full refund either way if asked.
I took the ring home and realized their “fix” had mad the stone loose. It was rattling in the cage. I took it back the day after, they spent 10mins and “fixed it”. But now the prongs look all sorts of f’d up (to my untrained eye at least), they look way worse, are floating, massive gaps. See pics below. Only 2 of the prongs make what I would think is perfect contact with the stone, hugging it near the girdle and over.
What should I do? I really don’t know how to approach this. I know I will send a strongly worded email which I have been too passive to send before now. But what should I request? Them to fix it? Explain in detail how to fix it in writing? Re-set the stone? Refund (not so much an option because I don’t want to redo all the work I put into the custom plus fiancé loves it)? Or go to a new place entirely and pay more for quality? Request a discount so I can pay for a new place to fix it? What’s my best option here? MAYBE even request a discount for the poor quality work, and then go to a different jeweler? If I were them I would only agree to 1)fix, or 2)full refund. But I think best outcome is a partial refund if possible.
I’ve already expressed my frustration to lower management during the customization process weeks ago because of how bad they were at implementing my edits. I admit I was being pretty perfectionist, and that’s why I feel like I’m gaslight-able. When I picked up the finished ring, tho the owner himself took me to the bench jeweler to talk about my concern. He didn’t see what was wrong, but seemed to want to make me happy and reassured me they would make it right.
So when I picked up my finished ring from reputable and large. I immediately thought the ring looked asymmetrical. I told them so, but I couldn’t pinpoint why, but from top-down it looked like the prongs on one side were uneven and sticking out further than the other. I also thought the diamond was tilted by 1-2 degrees and that maybe this caused the asymmetry but this one could be completely off.
The bench jeweler said the prongs may have been slightly larger on one side so he “polished it for me”. It didn’t look any different to me after, and after extreme effort trying to explain it to them with photos and drawings, they did not see any asymmetry and I felt like I was gaslit for 2-3hrs. I reluctantly paid for the ring anyways due to time constraints, after the owner gave me his word he would fix it if I was unhappy, and give full refund either way if asked.
I took the ring home and realized their “fix” had mad the stone loose. It was rattling in the cage. I took it back the day after, they spent 10mins and “fixed it”. But now the prongs look all sorts of f’d up (to my untrained eye at least), they look way worse, are floating, massive gaps. See pics below. Only 2 of the prongs make what I would think is perfect contact with the stone, hugging it near the girdle and over.
What should I do? I really don’t know how to approach this. I know I will send a strongly worded email which I have been too passive to send before now. But what should I request? Them to fix it? Explain in detail how to fix it in writing? Re-set the stone? Refund (not so much an option because I don’t want to redo all the work I put into the custom plus fiancé loves it)? Or go to a new place entirely and pay more for quality? Request a discount so I can pay for a new place to fix it? What’s my best option here? MAYBE even request a discount for the poor quality work, and then go to a different jeweler? If I were them I would only agree to 1)fix, or 2)full refund. But I think best outcome is a partial refund if possible.
I’ve already expressed my frustration to lower management during the customization process weeks ago because of how bad they were at implementing my edits. I admit I was being pretty perfectionist, and that’s why I feel like I’m gaslight-able. When I picked up the finished ring, tho the owner himself took me to the bench jeweler to talk about my concern. He didn’t see what was wrong, but seemed to want to make me happy and reassured me they would make it right.
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