So when I picked up my finished ring, I immediately thought the ring looked asymmetrical. I told them so, but I couldn’t pinpoint why, but from top-down it looked like the prongs on one side were uneven and sticking out further than the other. I also thought the diamond was tilted by 1-2 degrees and that maybe this caused the asymmetry but this one could be completely off. The bench jeweler did not see any asymmetry and I feel like I was gaslit for 2-3hrs. Anyway they tried to “adjust the finishing” and said it was perfect after.
I took the ring home and realized their “fix” had mad the stone loose. It was rattling in the cage. I took it back the day after, they spent 10mins and “fixed it”. But now the prongs look all sorts of ****ed up, they look way worse, are floating, massive gaps. See pics below. Only 2 of the prongs make what I would think is perfect contact with the stone, hugging it near the girdle and over.
Can I get some validation that these are not normal/this is bad before I send a frustrated email. I have had so many issues with the custom making of this I almost don’t want to go back, but they will try to fix it for free at least?
I took the ring home and realized their “fix” had mad the stone loose. It was rattling in the cage. I took it back the day after, they spent 10mins and “fixed it”. But now the prongs look all sorts of ****ed up, they look way worse, are floating, massive gaps. See pics below. Only 2 of the prongs make what I would think is perfect contact with the stone, hugging it near the girdle and over.
Can I get some validation that these are not normal/this is bad before I send a frustrated email. I have had so many issues with the custom making of this I almost don’t want to go back, but they will try to fix it for free at least?
that’s really hard to believe. My lack of confidence in what I thought was quality allowed them to be complacent I guess.
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