Okay I looked at diamonds online but as I am in the UK and the hassle with tax etc. I decided to go with a local jeweller. I really had still not made up my mind but when viewing the stones I think I got a bit carried away and bought a stone in J colour. I e-mailed the jeweller within a couple of days to say I was not happy with the colour and they had an I colour but lower clarity which I enquired about. I have e-mailed since asking if I could get a refund that was about 10 days later. They say they cannot give me a refund but are willing to exchange the ring if I pay a resizing fee to put the ring back to stock size. I e-mailed them asking what rings they had in my price range of H or I colour but they never actually gave me details of particular rings just said it would cost a lot more and the ring I got was good value for the price. Now having looked up Superbcert and Whiteflash I find colour G and VS stones in my price range (this is excluding shipping, vat which would be more). I have sent the pages with the rings I saw to the jeweller by e-mail and asked they to reconsider my request for a refund. I have also asked again what stones they have in I colour VS quality.
I know this is a bit after the fact and maybe I have no chance of getting a refund. I would however like to get a better colour stone which will cost me above my budget probably. Is there anyway I can let the jeweller know how unhappy I am with what I got compared to the internet stones. Anyone have any ideas. I mean any ideas at all.
I think it is probably too late and I think the jeweller does not have the colour and clarity stones I want as they do not have a huge selection.
I know this is a bit after the fact and maybe I have no chance of getting a refund. I would however like to get a better colour stone which will cost me above my budget probably. Is there anyway I can let the jeweller know how unhappy I am with what I got compared to the internet stones. Anyone have any ideas. I mean any ideas at all.
I think it is probably too late and I think the jeweller does not have the colour and clarity stones I want as they do not have a huge selection.