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Need a little moral support

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rainydaze

Ideal_Rock
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hi all,

just feeling a little anxious and i could use some moral support. after months and months of searching for the perfect setting to reset my original diamond into, i was 99.99% sure i had found it in a ritani three stone. ideally, i coveted the craftsmanship of mark morell, who is within driving distance to me, but i wasn''t confident going through the custom process. when a reputable PS vendor submitted the mold of the ritani i liked to me, and i realized it really did capture every element i wanted, it was time to take the plunge.

well, i got it back last thursday and i was (mostly) thrilled. the prongs on my original solitaire were yucky, and with this new reset they were gorgeous. i thought my DH had secretly upgraded my diamond because it was even MORE beautiful than ever! however, the profile had several little issues and one side diamond was a tad higher in color and had a more shattered glass effect than the other. when i spoke to the vendor, he was great, he didn''t hesitate, just said send it back and i''ll take care of it, he''d only seen one other instance where ritani didn''t live up to its name in workmanship and they stepped up. but we didn''t thoroughly review all of my concerns as he is a busy guy (we didn''t and still haven''t discussed the difference in the side stones so i don''t even know where we stand on that)!

well, we had a little glitch in my returning the ring but it appears it is in fact safe and sound. i am pretty anal, and sent a very detailed email of the concerns i would like to see addressed since we didn''t go over them in person thoroughly. initially he indicated a new mold would be made, but today i got the impression that may not happen. i''m no expert so i don''t know what is better, but certainly a new mold is comforting. sadly, it seems one detail i loved about the mold cannot actually be replicated, but i am ok with that so long as the profile of all the prongs are uniform and look like the ones that were pleasing, not the bent ones. and of course there are things that were great about the first submission, such as even prongs, centered shank, etc. that i don''t want to see change and i''m scared that a redo offers an opportunity for these things to be off.

anyway, i''m just a little stressed that this ring could come back worse, or that even with some fixes, not all will be addressed or others will crop up and i may still be a bit disappointed. i had hoped by going with ritani i would pay for and recieve a high standard of workmanship (quality is in the details) but now i''ve got this pit in my tumtum that maybe it won''t work out as well as i had hoped.

eh, at the end of the day if these are my worst issues to deal with, i am the luckiest gal on the planet (which i am!). however, i could just use a little ''hang in there, it''ll be ok''.
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I can certainly understand your concerns.

*keeping my fingers and toes crossed*

But I''m sure it will be fine.
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eh, i understand how you want it to be perfect, as would/do (i''m having custom work done myself) i. i think anyone who goes custom does want it exactly as specificied or imagined.

i like what you said, though, and this will help you keep your perspective: if this is all you''ve got to worry about then you are a very lucky girl. indeed. i shall keep the same thought for myself.

let us know how it turns out.
 
thank you for your support ellen, a kind voice with a little reassurance is the best medicine!
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here are some pics to illustrate my concerns since isn''t that what PS is all about?!
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and i should reiterate i am not at all unhappy with the vendor, just bummed ritani didn''t get the details right the first time.
 
and here is the ring. notice the center prongs don''t form a v at the bottom, and the bars to the sidestones are not scooped as in the mold. also, the left one is bigger than the other. there were some nicks and rough edges, but of course those are easy fixes with some polishing. the center prongs on this side look the same and are nicely shaped, but on the other side they are different from each other and from the ones on this side.
 
thank you shminbabe! best of luck to you with your custom work, i hope you are thrilled!

here is one last shot from the top, you can kinda see the difference between the sidestones. but i know that''s hard to capture in a pic, not too reliable.
 
Oh, rainydaze, I''m so sorry that you''ve got the custom stresses. And, as you know I''ve now got the MM, but prior to that, I went with a SK and they just couldn''t get the setting right. I couldn''t understand how it was that I could see these little things and they couldn''t. I know what you''re going through.

The mold is certainly much different than the finished ring. Weird. It''s almost like the mold wasn''t for the same size stones?

You''re not crazy - you deserve to have the ring exactly as you want it. Hang in there and I hope it all turns out ok for you in the end!
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thank you k9muttlover - your MM is so beautiful. it really worked out for the best for you!

i should clarify, this is not a custom setting. i had found it in a store but decided i wanted to work with an online vendor. he had ritani make him a mold so we could confirm he was getting me the correct setting since ritani''s site doesn''t show this setting and the store of course assigned their own style number to it. it was explained to me that ritani makes this setting for a 1.25 ct princess, and my stone is a 1.02 ct princess. i was told that ritani would make a new mold to fit my stone, and there was no indication that any details would be altered as a result.

actually i decided i really needed to call and talk to the vendor one more time and make sure we did in fact discuss the details and i feel much better. he is going to ask them why the details changed, and we''ll go from there. he also said with is eye he could see the stones were about a 1/2 shade off so at least i know i am not completely gonzo (and more sensitve to color than i thought!).

ellen, you can uncross those fingers and toes now - i don''t want to be responsible for warped appendages!!
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RD- I''m sorry that it isn''t exactly what you wanted! But I have to say, it''s gorgeous!!
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From one three stone princess owner to another
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it''s fab!!
 
Date: 8/29/2007 1:27:02 PM
Author: rainydaze
i should clarify, this is not a custom setting. i had found it in a store but decided i wanted to work with an online vendor. he had ritani make him a mold so we could confirm he was getting me the correct setting since ritani''s site doesn''t show this setting and the store of course assigned their own style number to it.

Gotcha. I misread the post. Still, it is odd that the "architecture" of the ring would change at all? I''m glad you called your vendor back just to reiterate what you discussed. Hopefully they can get this whole thing resolved.

AND - I also wanted to mention, regardless, your ring is beautiful!! I love princess 3 stone rings!
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Well, Ritani puts a lot into their name and qualtiy of craftmanship. i''m sure the vendor will help to make sure it''s done right. that is interesting that Ritani sent out a mold. i didn''t know they would do that under any circumstances...
 
uh oh.... is that bad? something else i should be worried about?
 
Date: 8/29/2007 2:42:54 PM
Author: rainydaze
uh oh.... is that bad? something else i should be worried about?

not necessarily. i've just never heard of them doing that or any designer really...
 
yes, now that you mention it i was a little surprised by that as well. after all, someone can copy a mold, whereas photos are more interpretive. well, i''m sure with established vendors whom they trust...... ?
 
Date: 8/29/2007 1:43:28 PM
Author: february2003bride
RD- I''m sorry that it isn''t exactly what you wanted! But I have to say, it''s gorgeous!!
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From one three stone princess owner to another
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it''s fab!!
thank you february2003bride!! i must say, i went back to your thread and admired your beauty MANY times, including while i was waiting for mine and need a ''fix''!!

thank you for the compliment k9muttlover, much as i would like it corrected, it was hard to part with!!

mrssalvo - i appreciate the reassurance about ritani''s reputation. and hey, i must thank you for a post you submitted a while back to my ''which setting'' thread. it was of a similar setting to this one that i have ended up with - you paid attention to the details i was looking for and showed me ritani did in fact make my dream setting, something i wasn''t able to find on my own despite all my obsessive searching! so thank you!
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your welcome rainydaze. it''s always sooooo much easier if you can find exactly what you are looking for already out there. of course, i''m sorry that this situation has gone smoother for you...
 
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