I have ordered my stone from B2C since they have the best price by far..
They respond fairly well and timely to my questions on the phone and thru their chat feature.
The problem is... Im not sure if they communicate amongst themselves (within the company) because things are not going as it should.
First, they mailed me the stone without the setting. I called them the same day when I received the email that my stone was being shipped to clarify if it was just the stone that was being mailed or my complete ring. The customer service assured me that the stone was not shipped and that the mail was just an auto generated email that got created because the stone was being sent to get it set.
Sure enough, the next day, I was surprised to recieved a big box from B2C!
I had to mail the stone back the same day as per their instruction and was told (again) that I should still be able to receive my ring on time..
I called again today, and was told that my ring will not make it as scheduled. It will be delayed.... sigh!
I just hope the quality of the ring will make up for it..
I will be back for their quality review.
I am hesitant to buy from them again!
They respond fairly well and timely to my questions on the phone and thru their chat feature.
The problem is... Im not sure if they communicate amongst themselves (within the company) because things are not going as it should.
First, they mailed me the stone without the setting. I called them the same day when I received the email that my stone was being shipped to clarify if it was just the stone that was being mailed or my complete ring. The customer service assured me that the stone was not shipped and that the mail was just an auto generated email that got created because the stone was being sent to get it set.
Sure enough, the next day, I was surprised to recieved a big box from B2C!
I had to mail the stone back the same day as per their instruction and was told (again) that I should still be able to receive my ring on time..
I called again today, and was told that my ring will not make it as scheduled. It will be delayed.... sigh!
I just hope the quality of the ring will make up for it..
I will be back for their quality review.
I am hesitant to buy from them again!