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My diamond fell out...

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kam

Rough_Rock
Joined
Dec 14, 2002
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Hey everyone,

Situation:
I brought my engagement ring to be cleaned and to have the prongs checked by the jeweler from whom we bought the setting for my engagement ring. The ring has small, prong-set, natural pink diamonds on the sides of the center stone. During cleaning, one of the small pink diamonds fell out, and they couldn''t find it.

They came out and told me that one of the diamonds fell out, but since it was their fault, they''d replace it for me free of charge, or hopefully, find it and put it back in. (They said that the diamond must have been loose and that the steam blew it out.) I appreciate their willingness to fix it, but I''m nervous.

My concern:
I don''t have a relationship with this jeweler other than getting my ring cleaned and the prongs checked every 6 months. The ring is only 15 months old. Today is July 3rd. They said they''d have it back for me by the 7th or 8th. The designer took about a month to get all 8 pink diamonds to match when they were making my engagement ring, so I''m a bit concerned with what I''ll get back from them: How will I know if the diamond is a natural pink diamond? What can I do if there is a size and/or color difference when they give it back to me? Should I bring my ring in to the indepent appraiser who appraised my ring for my insurance so that they can check to make sure that all diamonds in the ring are the originals and that the new pink diamond is natural? Am I just paranoid? It''s not a mall store, but I don''t know this store very well either. I''m just not comfortable with them keeping the ring for several days in the first place and then with them getting a replacement so quickly when it took so long to get the pink diamonds to match the first time...

Thanks for any advice!
Melinda
 
You need to leave the ring with them in order to get a proper matching pink diamond. I know this puts you in an uncomfortable spot, but maybe they will act in good faith and convnce you that you need not be afraid of them. They could be the nicest folks. At least they are making the attempt to satisfy you and fix the problem of losing a small diamond. Since there is little alternative, I suggest you give them the chance to make a trsuting customer out of you.

Once you feel good with a place, you can do a whole lot more business with confidence. It needs to begin somewhere..
 
Wow,natural pink diamonds aren't they really rare and almost impossible to find?
 
Natural pinks are rare and you have to know the right people to find them, but there are more coming on to the market each year. The price is not inexpensive, but they are very beautiful!

David makes good points about leaving the ring. If you are uncomfortable doing this, ask the jeweler to show you your stones under a microscope, tell him that you are uncomfortable and would appreciate a chance to know more about your ring. Then when you look at it when you pick it up you will see that all is well. If they have the right equipment, they may even be able to take a photo through the scope for you, but not all jewelers can do that, it is an expensive set up and I would say more can not than can at this time.

Chances are about 99 to one that these are good folks who will take good care of you.

Wink
 
As far as knowing the replacement diamond is natural or not, you might tell them your concerns and ask them if they would do two things for you:

1) Let you see the invoice of the company they bought it from, stating it is natural color. They could block out or tear off the price.

2) To have them give you a receipt stating the diamond is a natural color.
 
Also, if the jeweler doesn't have luck satisfying you with a good match, you might try sending the ring back to the designer, describing what happened.

Chances are good he'd give you a break on replacement of the lost diamond.

After all, it's not the norm for diamonds to be falling out of a fine piece of work after only 15 months. It might be 3 months after his guarantee period, but still probably within a period of "graciousness". Most dealers try to keep good customers happy so they'll purchase again.
 
O.K....just parroting here - no expert. But, it was advised to have a natural fancy colored diamond to be certified by GIA.

Good luck. I'm so sorry about the loss.
 
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On 7/3/2004 8:34:30 PM vtigger86 wrote:

Wow,natural pink diamonds aren't they really rare and almost impossible to find? ----------------



.... well, depends on how pink and how large they are. I think that an accent stone would not be hard to find at all. And would not come certified either - unless you ask for that ex-post, for what it matters.

Impossible to find? Nothing is that, I would think. The combination of intense color and large size is naturally rare, but as soon as you trade one for another (as in small but good color, or large but faint / light color) you are likely to find enough to choose from. If you think of a list with hundreds of gems like PS's, that will not occur for any other precious stone - I would not take this level of choice as benchmark
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