Hey everyone,
Situation:
I brought my engagement ring to be cleaned and to have the prongs checked by the jeweler from whom we bought the setting for my engagement ring. The ring has small, prong-set, natural pink diamonds on the sides of the center stone. During cleaning, one of the small pink diamonds fell out, and they couldn''t find it.
They came out and told me that one of the diamonds fell out, but since it was their fault, they''d replace it for me free of charge, or hopefully, find it and put it back in. (They said that the diamond must have been loose and that the steam blew it out.) I appreciate their willingness to fix it, but I''m nervous.
My concern:
I don''t have a relationship with this jeweler other than getting my ring cleaned and the prongs checked every 6 months. The ring is only 15 months old. Today is July 3rd. They said they''d have it back for me by the 7th or 8th. The designer took about a month to get all 8 pink diamonds to match when they were making my engagement ring, so I''m a bit concerned with what I''ll get back from them: How will I know if the diamond is a natural pink diamond? What can I do if there is a size and/or color difference when they give it back to me? Should I bring my ring in to the indepent appraiser who appraised my ring for my insurance so that they can check to make sure that all diamonds in the ring are the originals and that the new pink diamond is natural? Am I just paranoid? It''s not a mall store, but I don''t know this store very well either. I''m just not comfortable with them keeping the ring for several days in the first place and then with them getting a replacement so quickly when it took so long to get the pink diamonds to match the first time...
Thanks for any advice!
Melinda
Situation:
I brought my engagement ring to be cleaned and to have the prongs checked by the jeweler from whom we bought the setting for my engagement ring. The ring has small, prong-set, natural pink diamonds on the sides of the center stone. During cleaning, one of the small pink diamonds fell out, and they couldn''t find it.
They came out and told me that one of the diamonds fell out, but since it was their fault, they''d replace it for me free of charge, or hopefully, find it and put it back in. (They said that the diamond must have been loose and that the steam blew it out.) I appreciate their willingness to fix it, but I''m nervous.
My concern:
I don''t have a relationship with this jeweler other than getting my ring cleaned and the prongs checked every 6 months. The ring is only 15 months old. Today is July 3rd. They said they''d have it back for me by the 7th or 8th. The designer took about a month to get all 8 pink diamonds to match when they were making my engagement ring, so I''m a bit concerned with what I''ll get back from them: How will I know if the diamond is a natural pink diamond? What can I do if there is a size and/or color difference when they give it back to me? Should I bring my ring in to the indepent appraiser who appraised my ring for my insurance so that they can check to make sure that all diamonds in the ring are the originals and that the new pink diamond is natural? Am I just paranoid? It''s not a mall store, but I don''t know this store very well either. I''m just not comfortable with them keeping the ring for several days in the first place and then with them getting a replacement so quickly when it took so long to get the pink diamonds to match the first time...
Thanks for any advice!
Melinda