justginger
Ideal_Rock
- Joined
- May 11, 2009
- Messages
- 3,712
Just having a whinge, but...
I went to the States last time with just a backpack. I have been overseas enough to have developed quite a distaste for overpacking. No checked luggage, makes navigating around quick and easy.
However, on the way back, my parents had given me the Lora Zombie original watercolor I had purchased back in October. The one I'm crazy in love with. I checked it, all the way from AL to Perth, with the caveat that I would have to collect it to go through customs in Melbs. It was well marked - name, address, phone number.
Melbourne landing, no package on the carousel. Or oversized ramp either. Started the 'investigation' there, with baggage services. A brief summary of what has happened since.
They said they'd call in 24 hours.
I called them 3 days later, left a message.
Called back later that day, left a message.
Called the next day, left 2 messages.
Called domestic baggage service the next day, who not only managed to answer the phone, but tracked down a rep for international.
He said he was 'getting around to' calling me back. No info. Will call me tomorrow.
No call, I called. Same guy, said none of the ports I travelled have answered his emails, so he'll call them and call me tomorrow.
No call. I call. Get a girl. She says there are no notes in the system that suggest he called. She says she will, and will call back.
No call. I call Virgin customer help, woman is on the phone with me and her manager for 2 hours, trying to see what's happening.
Nothing figured out. Bag is still missing, no tracking of any kind in their system. No answers from Delta, their partner I flew domestic with.
12 days later, I get a call back. Still nothing. No one knows jack all. I don't understand how this happens. The bag is electronically tagged, it has to be scanned. If that tag got ripped off, my name, address, and phone number are plastered all over it. It's sitting in some random back room and the bottom line is that the employees there don't give a crap enough to pick up the phone and let someone, like me!, know.
Even if they compensate me the full cost of the painting, it's irreplaceable. I can't ever have another one. A work of art, gone.
Has anyone else had a nightmare time with lost luggage? Did you ever get it back?
I went to the States last time with just a backpack. I have been overseas enough to have developed quite a distaste for overpacking. No checked luggage, makes navigating around quick and easy.
However, on the way back, my parents had given me the Lora Zombie original watercolor I had purchased back in October. The one I'm crazy in love with. I checked it, all the way from AL to Perth, with the caveat that I would have to collect it to go through customs in Melbs. It was well marked - name, address, phone number.
Melbourne landing, no package on the carousel. Or oversized ramp either. Started the 'investigation' there, with baggage services. A brief summary of what has happened since.
They said they'd call in 24 hours.
I called them 3 days later, left a message.
Called back later that day, left a message.
Called the next day, left 2 messages.
Called domestic baggage service the next day, who not only managed to answer the phone, but tracked down a rep for international.
He said he was 'getting around to' calling me back. No info. Will call me tomorrow.
No call, I called. Same guy, said none of the ports I travelled have answered his emails, so he'll call them and call me tomorrow.
No call. I call. Get a girl. She says there are no notes in the system that suggest he called. She says she will, and will call back.
No call. I call Virgin customer help, woman is on the phone with me and her manager for 2 hours, trying to see what's happening.
Nothing figured out. Bag is still missing, no tracking of any kind in their system. No answers from Delta, their partner I flew domestic with.
12 days later, I get a call back. Still nothing. No one knows jack all. I don't understand how this happens. The bag is electronically tagged, it has to be scanned. If that tag got ripped off, my name, address, and phone number are plastered all over it. It's sitting in some random back room and the bottom line is that the employees there don't give a crap enough to pick up the phone and let someone, like me!, know.
Even if they compensate me the full cost of the painting, it's irreplaceable. I can't ever have another one. A work of art, gone.
Has anyone else had a nightmare time with lost luggage? Did you ever get it back?
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