loose diamond in sholdt setting

[Loren]

Hey there everyone. I used this site to get great information about the engagement ring I bought 11 months ago. Really a wonderful site that I can''t speak highly enough about.

I ended up getting a stone from blue nile and got the setting from a B and M place that sells Sholdt because I liked their semi bezel settings. My girlfriend really likes the ring but showed it to me yesterday because the stone is loose. I can almost rotate the stone all the way around in the setting. Bummer. Kind of disappointed- I thought it would last at least till the wedding before I needed to fix it. She doesn''t remember bumping it or dropping it. I called the jeweler who says he can fix it (which is a bit weird because when I had it set- Sholdt required that I send it to them because they were the only ones that could do settings "properly") but wants to charge me more $ and I have to leave it with him for two weeks. I emailed Sholdt and they say take it to a jeweler.

Any advice on what to do? Is this common for stones to become loose in less than a year? It just seems strange that Shodlt was very particular when it was set that I had to send it to them but then when it breaks in less than a year- they send me to anyone else. Thanks.

 

[Lorelei]

Date: 7/16/2009 1:45:44 PM
Author:Loren
Hey there everyone. I used this site to get great information about the engagement ring I bought 11 months ago. Really a wonderful site that I can''t speak highly enough about.

I ended up getting a stone from blue nile and got the setting from a B and M place that sells Sholdt because I liked their semi bezel settings. My girlfriend really likes the ring but showed it to me yesterday because the stone is loose. I can almost rotate the stone all the way around in the setting. Bummer. Kind of disappointed- I thought it would last at least till the wedding before I needed to fix it. She doesn''t remember bumping it or dropping it. I called the jeweler who says he can fix it (which is a bit weird because when I had it set- Sholdt required that I send it to them because they were the only ones that could do settings ''properly'') but wants to charge me more $ and I have to leave it with him for two weeks. I emailed Sholdt and they say take it to a jeweler.

Any advice on what to do? Is this common for stones to become loose in less than a year? It just seems strange that Shodlt was very particular when it was set that I had to send it to them but then when it breaks in less than a year- they send me to anyone else. Thanks.

First I would not wear the ring until the ring has been checked by a pro, you don''t want to risk losing the diamond. As for Sholdt telling you to take it to a jeweller, is the setting under any kind of warranty or guarantee of theirs?

 

[Loren]

Thanks Lorelei.

She''s not wearing the ring now until we can get it looked at.

As far as the warranty goes- they didn''t say anything when I emailed them. Its not a huge deal really- just never heard of it happening to anyone I know- especially in such a short period of time. What do you think?

Loren

 

[Lorelei]

Date: 7/16/2009 3:38:04 PM
Author: Loren
Thanks Lorelei.

She''s not wearing the ring now until we can get it looked at.

As far as the warranty goes- they didn''t say anything when I emailed them. Its not a huge deal really- just never heard of it happening to anyone I know- especially in such a short period of time. What do you think?

Loren

Ok, I was curious as sometimes with these branded settings you get a warranty/ guarantee with them but if you have an outside jeweller fix it if something goes wrong then you can void any coverage you might have, hence why I wondered if you did have a warranty with the setting and Sholdt would fix it for free. It sounds like this isn''t the case, what I would do is double check that you don''t have a warranty, if you do then Sholdt should fix it for you, if not then get a jeweller of your choice to fix it but check for sure first. I would give them a call to check.