maccupiccu9
Rough_Rock
- Joined
- Jun 24, 2009
- Messages
- 4
Hi,
I had to have my engagement/wedding band cut off my finger when I was pregnant. They did a fine job cutting it. However, when the salesperson was showing us other anniversary bands and how it would look with my engagement ring, she manually squeezed the ring together and then the setting literally fell apart and the diamond came out. My husband and I were mortified. She gave it to the jeweler and he put the diamond back temporarily yet the crown looked completely different. It looked shorter than before. The salesperson wrote on a card that she did indeed broke it and what happened.
So we go back 4 months later to get it resized and fixed and the new salesperson told us that there was no way anything they could have done would make it look short. That under the microscope my ring was put together, soldered in such a shotty way that any damage was bound to happen at no fault to them. She showed me all the soldering and quite frankly, I don''t know how it would have been originally soldered this way. If you flipped the ring upside down and looked at the underside you saw this diagnal soldering as if the crown was snapped in half. So she said the jeweler would solder it again (meaning the third time it was done) but wouldn''t recommend me wearing it for fear of it breaking and losing the diamond.
I''m so mad. My ring 100% does not look like it did before. My mounting/crown was higher and now it looked ''squished''/shorter and it doesn''t show off like it did before. They didn''t charge me for the fixing of it, just the resize and insist that nothing could have been done to make it appear that way.
I''m insisting something was done because I know my ring by heart. The diamond now sits where the bottom part of it touches the bottom of the crown mount. It NEVER did this before. It always had a decent space between it. And the crown never but up against the actual ring part. It always appeared as if it was ring with the mount sitting on top of it (meaning it made it appear higher). She told me I would have to reorder a new crown at $380!! I can''t afford that and why should we? (we have a baby and are still paying of mutliple hospital bills and supplies). The salesperson wouldn''t budge on anything to compensate us except free "fixing" with multiple solder.
My ring is not only not the same but unwearable. It really was the only nice piece of jewelry I own and I"m mad. I thought at the very least they would go 1/2s on the new crown price. My husband is going to try to talk with the owner and see what he can do. Sorry to say this but $380 isn''t that much for them to fork over to make things right. I''m not asking for a completely new setting at $1,800.
The ring is my favorite thing. It''s a near 1 carat princess cut solitaire in a platinum setting. I NEVER thought I would have gotten such a nice ring at my husband''s then salary and was shocked it was a good size/quality. While it''s insured, I can''t get the same quality/size replaced. I would have to sacrifice one of them if I lost it. And his Aunt was our middleman in getting it at a good price and she has since died, so it''s sentimental to him that this ring look exactly like it used to.
Is it possible for when it broke that the crown be manipulated where it''s appearing shorter?
How could this ring be soldered so much in a diagnal, put together fashion, that it would have broke (according to them)?
Part of me feels as if the crown was so broken that maybe they just grabbed any platinum crown and put it together just to save face (and it being a new, junky, short crown)?
Should the store honor us and give us a new crown (even if they split the charge with us?) My mom said they should follow the "you break it, you buy it" and we shouldn''t pay anything for a new crown.
I went to this store because I felt they had a good reputation (Fey & Co. in LaGrange). Now I''m wondering.
Oh I have a picture at home of my ring during our wedding ceremony. My husband said scan and blow it up to prove to them the height issue and how now it''s shorter.
I had to have my engagement/wedding band cut off my finger when I was pregnant. They did a fine job cutting it. However, when the salesperson was showing us other anniversary bands and how it would look with my engagement ring, she manually squeezed the ring together and then the setting literally fell apart and the diamond came out. My husband and I were mortified. She gave it to the jeweler and he put the diamond back temporarily yet the crown looked completely different. It looked shorter than before. The salesperson wrote on a card that she did indeed broke it and what happened.
So we go back 4 months later to get it resized and fixed and the new salesperson told us that there was no way anything they could have done would make it look short. That under the microscope my ring was put together, soldered in such a shotty way that any damage was bound to happen at no fault to them. She showed me all the soldering and quite frankly, I don''t know how it would have been originally soldered this way. If you flipped the ring upside down and looked at the underside you saw this diagnal soldering as if the crown was snapped in half. So she said the jeweler would solder it again (meaning the third time it was done) but wouldn''t recommend me wearing it for fear of it breaking and losing the diamond.
I''m so mad. My ring 100% does not look like it did before. My mounting/crown was higher and now it looked ''squished''/shorter and it doesn''t show off like it did before. They didn''t charge me for the fixing of it, just the resize and insist that nothing could have been done to make it appear that way.
I''m insisting something was done because I know my ring by heart. The diamond now sits where the bottom part of it touches the bottom of the crown mount. It NEVER did this before. It always had a decent space between it. And the crown never but up against the actual ring part. It always appeared as if it was ring with the mount sitting on top of it (meaning it made it appear higher). She told me I would have to reorder a new crown at $380!! I can''t afford that and why should we? (we have a baby and are still paying of mutliple hospital bills and supplies). The salesperson wouldn''t budge on anything to compensate us except free "fixing" with multiple solder.
My ring is not only not the same but unwearable. It really was the only nice piece of jewelry I own and I"m mad. I thought at the very least they would go 1/2s on the new crown price. My husband is going to try to talk with the owner and see what he can do. Sorry to say this but $380 isn''t that much for them to fork over to make things right. I''m not asking for a completely new setting at $1,800.
The ring is my favorite thing. It''s a near 1 carat princess cut solitaire in a platinum setting. I NEVER thought I would have gotten such a nice ring at my husband''s then salary and was shocked it was a good size/quality. While it''s insured, I can''t get the same quality/size replaced. I would have to sacrifice one of them if I lost it. And his Aunt was our middleman in getting it at a good price and she has since died, so it''s sentimental to him that this ring look exactly like it used to.
Is it possible for when it broke that the crown be manipulated where it''s appearing shorter?
How could this ring be soldered so much in a diagnal, put together fashion, that it would have broke (according to them)?
Part of me feels as if the crown was so broken that maybe they just grabbed any platinum crown and put it together just to save face (and it being a new, junky, short crown)?
Should the store honor us and give us a new crown (even if they split the charge with us?) My mom said they should follow the "you break it, you buy it" and we shouldn''t pay anything for a new crown.
I went to this store because I felt they had a good reputation (Fey & Co. in LaGrange). Now I''m wondering.
Oh I have a picture at home of my ring during our wedding ceremony. My husband said scan and blow it up to prove to them the height issue and how now it''s shorter.
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