James Allen Issue with Lopsided setting -HELP!

[jenani]

I cannot believe that my e-ring is so lopsided! When it was given to me, of course I did not want to return it; I did not notice the lopsided-ness until today, when I went to look at w-rings, and the jeweler was like, WTH? Having never been engaged before, I did not realize that this was defective, and of course, was just so happy to have received it. I am getting no response from James Allen. Which is funny, because they had no problem giving good customer service when we bought the 15K stone! Any help would be very appreciated.

 

[Gypsy]

They will respond. Did you call them and ask to speak to a manager?

 

[jenani]

No I did not; I will do so now. Thank you.

 

[jenani]

I just called. There was no manager on duty, only a "shift leader" and that person did not know how to help me as it's been "too long" since we purchased the stone and setting from James Allen. I feel sort of like this is a "hidden defect" - any ideas as to how to proceed?
Thanks !

 

[jenani]

I just called. There was no manager on duty, only a "shift leader" and that person did not know how to help me as it's been "too long" since we purchased the stone and setting from James Allen. I feel sort of like this is a "hidden defect" - any ideas as to how to proceed?
Thanks !

 

[MissGotRocks]

Call back and ask the manager to call you. This is something you should discuss with someone in the company that can help you.

 

[Niel]

I see you were shopping for this ring April of last year . How long has it been worn? Over a year?

 

[Gypsy]

If it's been over a year. Okay well... I'm sure Jim will pop in.