- Joined
- Jan 19, 2018
- Messages
- 140
I’m quite surprised that having the center set with claw prongs may cross over to it being “customized” and not returnable. I have ordered several rings from JA - have always requested claw prongs and never encountered this. So, I suspect the CSR misunderstood what you’re asking for.
After Simone had mentioned to clarify with JA that I only want claw prongs on the center diamond, the person who I spoke to on JA had mentioned that is what they had interpreted from me. This person basically repeated what the previous person had said. They have to get the setting in with a designer to see what their opinion is on whether it should be considered a customized ring or not. *shrugs*