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Super_Ideal_Rock
- Joined
- Jul 7, 2004
- Messages
- 10,883
Today was cake ordering day. Because of the way this particular Banquet Hall does things, they have a bakery that is pretty much exclusively used, one that I loathe with almost every fiber of my being...the locals in StL will knowit as McArthur''s. We were at the one on Lemay Ferry, for reference.
THEY SUCK. My appointment was at noon. They told us to come to the wedding area and check in when I made the appointment a month ago. I went over there, and waited...and waited...and waited, over a half hour, and 3 freaking workers there came in and out, saw us, IGNORED US, even when we said Hi and asked for help, so I went to the other side in the bakery...and was told to take a number. Then when they FINALLY call my number, Im told by one of the losers who ignored me that I wasn''t supposed to come to this side. SO I said, "Well because your customer service here is SH!T and you and 2 of your cohorts IGNORED US for the last half hour as you went in and out over there, EVEN WHEN WE SAID HELLO AND ASKED FOR HELP, I figured we should come here and ask for it as loudly as my voice will allow so the rest of your customers knew your how angry I was that your service sucked and maybe would take their business to a company who gave a crap about them." My mom and dad normally woulda smacked me in the back of the head for this or grabbed me by the mouth but they were both so damn annoyed by this point as well they didn''t bother. My fiance just acted like he never met me. haha. Smart move. My dad is still loaded up on pain killers from his shoulder surgery from last week that he probably had no idea what was up.
The manager rushed over after I yelled this loudly enough to get people watching from the card section on the other side of the store (place is huge) and said they would send someone over. So we go back over there, my mom, my dad and my fiance (slowly as to not have himself associated) followed me over after my little display of warrented hostility, wait ANOTHER 10 minutes for someone to come there, and are told to sit down and look through books, at horribly ugly and outdated 80''s style cakes with fountains. I knew what I wanted so that was purely to ridicule them. Loudly.
Im stuck getting my cake from them so I decided to go with chocolate cake with ganache icing (really rich chocolate, almost like hot fudge). The cake is dry and flavorless, regardless of which color you go with, and has always been in the history of the bakery. The only saving grace is that the ganache is freaking awesome, I would hope that couldn''t be screwed up since it''s comprised of 2 ingredients, so I guess that''s where the flavor will have to come from.
At least the delivery server was reasonably friendly and generous with the ganache. She was probably scared.
I just hope they show up with the right freaking thing on the right day (I have stories about that too...they didn''t even show up at my friend''s wedding because they mismarked their calendar by 2 months--so her cake for the cutting was actually from DQ and she had a lot of really fantastic little desserts made by the hall''s head chef because they felt so bad! Luckily she had only 120 guests. We have nearly 300 definites)
I know a few folks on here who are locals might like the place, why anyone would I couldn''t say, but let me remind you of why we hate them--their service is completely lacking and I cannot freaking believe they stayed in business this long.
THEY SUCK. My appointment was at noon. They told us to come to the wedding area and check in when I made the appointment a month ago. I went over there, and waited...and waited...and waited, over a half hour, and 3 freaking workers there came in and out, saw us, IGNORED US, even when we said Hi and asked for help, so I went to the other side in the bakery...and was told to take a number. Then when they FINALLY call my number, Im told by one of the losers who ignored me that I wasn''t supposed to come to this side. SO I said, "Well because your customer service here is SH!T and you and 2 of your cohorts IGNORED US for the last half hour as you went in and out over there, EVEN WHEN WE SAID HELLO AND ASKED FOR HELP, I figured we should come here and ask for it as loudly as my voice will allow so the rest of your customers knew your how angry I was that your service sucked and maybe would take their business to a company who gave a crap about them." My mom and dad normally woulda smacked me in the back of the head for this or grabbed me by the mouth but they were both so damn annoyed by this point as well they didn''t bother. My fiance just acted like he never met me. haha. Smart move. My dad is still loaded up on pain killers from his shoulder surgery from last week that he probably had no idea what was up.
The manager rushed over after I yelled this loudly enough to get people watching from the card section on the other side of the store (place is huge) and said they would send someone over. So we go back over there, my mom, my dad and my fiance (slowly as to not have himself associated) followed me over after my little display of warrented hostility, wait ANOTHER 10 minutes for someone to come there, and are told to sit down and look through books, at horribly ugly and outdated 80''s style cakes with fountains. I knew what I wanted so that was purely to ridicule them. Loudly.
Im stuck getting my cake from them so I decided to go with chocolate cake with ganache icing (really rich chocolate, almost like hot fudge). The cake is dry and flavorless, regardless of which color you go with, and has always been in the history of the bakery. The only saving grace is that the ganache is freaking awesome, I would hope that couldn''t be screwed up since it''s comprised of 2 ingredients, so I guess that''s where the flavor will have to come from.
At least the delivery server was reasonably friendly and generous with the ganache. She was probably scared.
I just hope they show up with the right freaking thing on the right day (I have stories about that too...they didn''t even show up at my friend''s wedding because they mismarked their calendar by 2 months--so her cake for the cutting was actually from DQ and she had a lot of really fantastic little desserts made by the hall''s head chef because they felt so bad! Luckily she had only 120 guests. We have nearly 300 definites)
I know a few folks on here who are locals might like the place, why anyone would I couldn''t say, but let me remind you of why we hate them--their service is completely lacking and I cannot freaking believe they stayed in business this long.