- Joined
- Oct 20, 2007
- Messages
- 6,418
I''m trying to let it go, but I''ve ben home for about 3 hours and am still thinking about it.
At work we have three meeting rooms that we book in advance to use, or just use them if they happen to be free. One of the room is where the break room is located and therefore can''t be booked for two hours during lunch. When our clients come in we often offer them coffee or tea.
I had another room booked, but went into the kitchen with my client during the lunch time to make tea with him. Two of my co-workers from another team were in there waiting for the kettle to boil. Client and I stood around waiting for it to boil too. The two co-workers start mumbling how the room is only to be used by staff during that time. Since the comments weren''t directed at me, I turned to my client, told him I didn''t think we should be in there and would he like to sit and wait in our room while I made him a cup of tea in the other kitchen, which is on another floor and behind locked doors.
Client declined and said that he didn''t see the big deal, that it would take less than three minutes. At that point one of my co-workers spoke up and said that it was their only time in that kitchen. I told her I understood and that I would use the other kitchen. Client made a bit of a deal about it and I just did the "un hum" thing and attempted to get him settled in the room I had booked. After a few minutes the client decided that he trusted me enough to make him a cup of tea. He has mental health issues, he believes people who live in the same house as him put snot in his food if he leaves the kitchen and that they play jokes on him to make him sick by leaving the windows open to create a draft in the house.
My co-worker decided I didn''t handle the situation professionally and told my manager, who then had to talk to me. The agreement that my manager and I came to was that I should have, seeing that two co-workers were in the room, asked if they minded my client making himself a cup of tea. That''s fine, no issues there and I''ll do that in the future.
I''m still upset that she went to my supervisor! I can''t understand why, if she thought I didn''t handle the situation correctly, she didn''t disuss it with me later. The two co-workers were mumbling about us as though we weren''t there. I didn''t feel it was ok to just ignore them and finish making the tea when they were clearly so upset.
I have to work with these people. Should I say anything to them? In the future, how could I better handle people indirectly complaining about a situation that I''m involved in with a client? I obviously need to give the client a reason for wanting to leave without the cup of tea and since neither co-worker directly asked me not to be there with the client it made the situation complex.
At work we have three meeting rooms that we book in advance to use, or just use them if they happen to be free. One of the room is where the break room is located and therefore can''t be booked for two hours during lunch. When our clients come in we often offer them coffee or tea.
I had another room booked, but went into the kitchen with my client during the lunch time to make tea with him. Two of my co-workers from another team were in there waiting for the kettle to boil. Client and I stood around waiting for it to boil too. The two co-workers start mumbling how the room is only to be used by staff during that time. Since the comments weren''t directed at me, I turned to my client, told him I didn''t think we should be in there and would he like to sit and wait in our room while I made him a cup of tea in the other kitchen, which is on another floor and behind locked doors.
Client declined and said that he didn''t see the big deal, that it would take less than three minutes. At that point one of my co-workers spoke up and said that it was their only time in that kitchen. I told her I understood and that I would use the other kitchen. Client made a bit of a deal about it and I just did the "un hum" thing and attempted to get him settled in the room I had booked. After a few minutes the client decided that he trusted me enough to make him a cup of tea. He has mental health issues, he believes people who live in the same house as him put snot in his food if he leaves the kitchen and that they play jokes on him to make him sick by leaving the windows open to create a draft in the house.
My co-worker decided I didn''t handle the situation professionally and told my manager, who then had to talk to me. The agreement that my manager and I came to was that I should have, seeing that two co-workers were in the room, asked if they minded my client making himself a cup of tea. That''s fine, no issues there and I''ll do that in the future.
I''m still upset that she went to my supervisor! I can''t understand why, if she thought I didn''t handle the situation correctly, she didn''t disuss it with me later. The two co-workers were mumbling about us as though we weren''t there. I didn''t feel it was ok to just ignore them and finish making the tea when they were clearly so upset.
I have to work with these people. Should I say anything to them? In the future, how could I better handle people indirectly complaining about a situation that I''m involved in with a client? I obviously need to give the client a reason for wanting to leave without the cup of tea and since neither co-worker directly asked me not to be there with the client it made the situation complex.
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