HELP - Problems with Jeweler and Tacori Setting

[kkndsty]

Hi,

I ordered a Tacori setting (2616RD) for a 1.7 ct center stone (I love my fiance

) and when I received the setting the prongs looked like they were too small and it was quite a bit smaller than the diameter of the center stone. It came in a bag that said 2616RD65 which the 65 implies a 6.5 mm diameter for a 1.0 ct center stone. I raised the issue to my jeweler and he checked and said it is fine and went ahead and mounted the stone. When I got it back it looked like the center stone was forced into the head and the prongs are bent and deformed. I have been trying to get a refund but the jeweler insists there is nothing wrong with it because he says "it fits!".

Does any one have any high resolution photos of Tacori settings so I can print it out and convince the jeweler that it was not mounted correctly? Is any here qualified to mount Tacori settings that can tell me if it is normal for the prongs to be smaller than the diameter of the center stone? I have always thought the prongs were to be slightly bigger and they bend the top bit to grab the center stone, Any help would be really appreciate it!

Tacori Website: http://www.tacori.com/mm5/multi_view.php?styleNo=2616RD65
Photos of the ring: [FORUM VIOLATON] All photos must be uploaded to Pricescope. No linking or directions to links allowed.
Thanks!

 

[Celtgrrl]

i''m so sorry that happened to you! i love Tacori!! and have several pieces but they''re all RHR''s, earrings & necklaces and not solitaires.

but here''s a thought: can you take pictures of your ring? and maybe send it to Tacori and ask what *they* think?? an email back from the experts might convince your jeweler (who is not showing very smart customer service! IMHO) who should bend over backwards to make YOU happy!

 

[tyty333]

Hum, does look like it was slightly crammed in there doesnt it? I dont think I could be happy with that. I think
I would contact Tacori and see what they have to say.

 

[D&T]

let me help you ... hope you are ok with me posting for you..

ETA: does look a bit smooshed in there. I wouldn't be happy with that, I would raise this issue and be pretty adamant about it. That's unacceptable especially Tacori itself is quite an expensive and delicate work of art.

 

[D&T]

Tacori Official pic and yours

 

[strmrdr]

Date: 8/11/2009 1:53:48 PM
Author: tyty333
Hum, does look like it was slightly crammed in there doesnt it? I dont think I could be happy with that. I think

I would contact Tacori and see what they have to say.

ditto
It is their reputation on the line

 

[kkndsty]

D&T No problems, thanks for posting that on there for me. I was just about to figure out how to do it.

Thanks for all the advice. I will keep you guys posted.

 

[neatfreak]

My question is why didn''t he send it to Tacori to mount it? I thought that was standard protocol?

 

[kkndsty]

No I didn''t send it to Tacori to mount it (probably should have).

Here are some pics showing one of the prongs is bent. It''s pretty obvious that this is not correct right?

 

[kkndsty]

Another one.

 

[beechezz]

Yes, that stone is definitely too big for that setting. Because it is too big for the setting it looks odd and takes away from the beauty of it. There are obvious differences from the stock photo and your ring. Please keep us posted on the outcome after you contact Tacori.

 

[TripleG]

It took me awhile to really look at it, but after really seeing the one bent out prong I wouldnt be happy with that either. I LOVE Tacori. It''s one of my favorites out there, and if you have to pay that much money for a setting and then for the gorgeous diamond I wouldnt accept anything less than perfection. I think you definitely have a case. I''m not sure what the right procedure is to get your money back but I think the jewler should have look at it and realized it was going to be too small to try and cram that beautiful diamond in to that setting size. I''m sure its not obvious from a far, but once you know its there its probably going to bug you until its resolved.

Good luck and let us know how it turns out!

 

[Laila619]

I would only trust Tacori to mount it, and I would tell the jeweler that. He is wrong here. Sorry that happened. Pretty setting by the way!

 

[toozy929]

I know I''m new here, but there is definitely a huge difference between the tacori picture of how it should look and yours. He can''t possibly argue the difference. I feel for you and hope that this will get straightened out without further conflict with the jeweler. I''ll be checking to see how it all turns out.

 

[diamondseeker2006]

Yes, Tacori should always mount the stone. I don''t think they even honor their warranty if they don''t set it. I would give the jeweler the choice of sending the diamond to Tacori to reset or just give you a refund and you can start over elsewhere.

 

[neatfreak]

Date: 8/11/2009 6:07:32 PM
Author: diamondseeker2006
Yes, Tacori should always mount the stone. I don''t think they even honor their warranty if they don''t set it. I would give the jeweler the choice of sending the diamond to Tacori to reset or just give you a refund and you can start over elsewhere.

Ditto. I also thought it voided the warranty...

 

[Vancity]

Very sorry about your dilemma, kkndsty. I hope things are rectified to your full satisfaction, and you have the ring of your dreams very soon.

(Yikes...this has me worried. I''m considering a Tacori setting. There are only a few jewelers in Vancouver that carry their line. I was told by the Lucinda Jewellers SA that I would provide the dimensions/size of my stone, they would send in the order to Tacori, Tacori would make it, then send the completed setting back to the local jeweler, who would then have their inhouse bench jeweler set the diamond. There seemed to be NO option of sending my actual stone DIRECT to Tacori for them to do the setting

. I was also informed Lucinda has some sort of Platinum Assocation status with Tacori that gives them priority on all orders...)