Has anyone ever heard or seen this before????

[Italiahaircolor]

Diamonds looking brown...like really brown if there is dirt under the diamond in the setting (channel)???

 

[Hudson_Hawk]

well if the underside of the diamond is really dirty/muddy, then I have to believe that it would reflect whatever color the dirt is. Are you concerned about your stone?

 

[FrekeChild]

Do you have a picture?

 

[Italiahaircolor]

Here is the situation...

A little over 3 weeks ago I was soaking my wedding band which is channel set in my US cleaner. One of my diamonds fell out. Luckily it was in the bottom of the machine, so I rushed it over to the jeweler and they fixed it--which took a few days.

A couple of days after getting it back and wearing it, I noticed one of my diamonds was tilted and there was an odd space between between another two stones. Again, I took it to my jeweler who said it would take about a week to fix it.

So today I went in to collect it, and when she handed it to me to approve I noticed that two of my diamonds near the end of the channel were brown. Clearly brown, I wasn''t "seeing things"--they had a odd brown/pink tint throughout the entire stone. The ring was clean and very sparkly...but those two diamonds were clearly very, very warm. Now, I have higher grade stones--they aren''t "D" in color, but they are higher (G) and there is no hint of warmth in my stones. Bumped up next to my "normal" stones there was a difference.

I pointed this out to the SA, who took the ring back to their cleaner---steamed it---still, they were brown. The owner came out as did the jeweler...they both soak, scrubbed and steamed the diamond...still, brown. The owner told me there was probably "dirt" under the diamonds that may be playing with the color...but I''m telling you, the brown was very consistant---they looked like brown diamonds, not dirty diamonds....I wear my rings everyday, they have been dirty before but never "brown". The owner suggested I leave the ring and they would soak it over night to see if that made a difference. I okay''d this but told them I would be back at 11:30am to get it.

I walked out of the store and called Mark...I told him I think they swapped my stones. I don''t know why they would do this, but I don''t believe those were my diamonds. Maybe something happened to my diamonds during the resetting and they had to use new stones and hoped I wouldn''t notice---I don''t know. I''m not normally color aware...I can''t tell a difference between a D and H...but this was obvious. It was bad.

Mark has suggested I refuse the ring until it''s "right" which is why I don''t have pictures of this.

Has anyone every heard of this???

 

[monarch64]

Italia, you took them to DG of Naperville, right? And dealt with Kevin? Very surprising to hear this since you''ve described having such a great relationship with them in the past. I seriously doubt a jeweler would risk his/her reputation over melee stones, but hey, stranger things and all that...if you''re unsatisfied you need to go back to the store and work towards a resolution with Kevin, imo. Hope you get the issue sorted out!

 

[Skippy123]

Okay a couple of questions.

Do you wear your ring when you are doing hair? or am I remembering wrong about you doing hair? sorry if I am. Maybe it is the dye?

Also, I doubt they would do that, how big are these diamonds that are brown? It could be possible what you may be implying but really they sound concerned and to keep it for you and soak it. I would wait and see what happens.

 

[CNOS128]

How large are the stones in your wedding band? I could see a jeweler swapping out a fairly large stone, but not smaller ones... I guess you need to wait to see what happens when you go pick up the ring the next time. But, yes, if there''s still a problem with your stones, you shouldn''t take the ring home until you''re happy.

 

[Italiahaircolor]

Date: 7/30/2009 6:06:40 PM
Author: monarch64
Italia, you took them to DG of Naperville, right? And dealt with Kevin? Very surprising to hear this since you''ve described having such a great relationship with them in the past. I seriously doubt a jeweler would risk his/her reputation over melee stones, but hey, stranger things and all that...if you''re unsatisfied you need to go back to the store and work towards a resolution with Kevin, imo. Hope you get the issue sorted out!

Yes, this is the store. I am surprise too...but also stumped. I don''t think they''d risk their reputation...but like you said, stranger things have happened. The stones are 1o pointers...so not big. I''m going to do my best to get this solved as quickly as possible.

 

[Italiahaircolor]

Date: 7/30/2009 6:07:44 PM
Author: Skippy123
Okay a couple of questions.

Do you wear your ring when you are doing hair? or am I remembering wrong about you doing hair? sorry if I am. Maybe it is the dye?

Also, I doubt they would do that, how big are these diamonds that are brown? It could be possible what you may be implying but really they sound concerned and to keep it for you and soak it. I would wait and see what happens.

The ring has never been exposed to hair color, and the diamonds were perfect when I returned the ring--they weren''t brown.

I would like to think they are concerned...but they weren''t "vocal" about it...I said I wasn''t taking the ring, thats when they suggested soaking it. I have a decent relationship with the store, so I''m hopeful but also confused.

 

[Italiahaircolor]

Date: 7/30/2009 6:09:03 PM
Author: TheBigT
How large are the stones in your wedding band? I could see a jeweler swapping out a fairly large stone, but not smaller ones... I guess you need to wait to see what happens when you go pick up the ring the next time. But, yes, if there''s still a problem with your stones, you shouldn''t take the ring home until you''re happy.

I don''t think they swapped the stones for profit...but maybe there was an accident with my stones, and these were available. I know that my rings are worked on off site by a private jewelry maker...so this could have potentially nothing to do with the store and everything to do with the 3rd party.

All I know is that something wasn''t right...and I''m not buying the "dirt" thing off my limited knowledge and what I saw...but I could always be wrong and thought that I''d ask here. It would be dirt, but they weren''t like that when I brought the ring in.

 

[Kaleigh]

Have them put it in an acid bath... It will take care of it no problem. Acid sounds scary, but diamonds are fine with this method... Trust me, I had one melee that turned brown, I have a professional US, and soaked the heck out of it, but my jeweler did a bath and voila, clean stone... No clue what the heck I had gotten behind the stone, I barely wear my rings and am very careful with them....

 

[Italiahaircolor]

Date: 7/30/2009 6:17:26 PM
Author: Kaleigh
Have them put it in an acid bath... It will take care of it no problem. Acid sounds scary, but diamonds are fine with this method... Trust me, I had one melee that turned brown, I have a professional US, and soaked the heck out of it, but my jeweler did a bath and voila, clean stone... No clue what the heck I had gotten behind the stone, I barely wear my rings and am very careful with them....

I will ask for this if the problem is still there tomorrow. Thank you!

 

[monarch64]

Date: 7/30/2009 6:27:03 PM
Author: Italiahaircolor

Date: 7/30/2009 6:17:26 PM
Author: Kaleigh
Have them put it in an acid bath... It will take care of it no problem. Acid sounds scary, but diamonds are fine with this method... Trust me, I had one melee that turned brown, I have a professional US, and soaked the heck out of it, but my jeweler did a bath and voila, clean stone... No clue what the heck I had gotten behind the stone, I barely wear my rings and am very careful with them....

I will ask for this if the problem is still there tomorrow. Thank you!

Are they still open now? I would totally call the store, and ask them if the problem has been resolved, and if it hasn't then proceed with your request per Kaleigh's suggestion.

 

[Italiahaircolor]

Date: 7/30/2009 6:28:32 PM
Author: monarch64

Date: 7/30/2009 6:27:03 PM
Author: Italiahaircolor

Date: 7/30/2009 6:17:26 PM
Author: Kaleigh
Have them put it in an acid bath... It will take care of it no problem. Acid sounds scary, but diamonds are fine with this method... Trust me, I had one melee that turned brown, I have a professional US, and soaked the heck out of it, but my jeweler did a bath and voila, clean stone... No clue what the heck I had gotten behind the stone, I barely wear my rings and am very careful with them....

I will ask for this if the problem is still there tomorrow. Thank you!

Are they still open now? I would totally call the store, and ask them if the problem has been resolved, and if it hasn''t then proceed with your request per Kaleigh''s suggestion.

They weren''t going to soak the ring until tonight, after the store closes. They were going to soak it overnight in a clean bath. If that doesn''t it solve it by morning, I will ask that they please do the acid bath. If the acid bath still doesnt work, I will ask for the ring stone to be removed and cleaned seperately. If that doesn''t work

...I guess I will cross that bridge when forced.

 

[LGK]

Betcha it''s some sort of polishing compound. That stuff can be *stubborn* if it gets stuck behind melee. Acid bath should fix it, if that is the problem.

 

[fleur-de-lis]

I''ve heard of some channel settings and melee having *glue* used which can in turn change from colorless to brownish with age/chemical interaction, but it was my perception that this was a shortcut used on low-priced settings (like for CZ or white topaz in sterling silver for mass-market). Could it be that your fine ring was handed over to a novice benchman who didn''t know how to do it properly and erroneously took this shortcut?

 

[monarch64]

Date: 7/30/2009 11:19:20 PM
Author: fleur-de-lis
I''ve heard of some channel settings and melee having *glue* used which can in turn change from colorless to brownish with age/chemical interaction, but it was my perception that this was a shortcut used on low-priced settings (like for CZ or white topaz in sterling silver for mass-market). Could it be that your fine ring was handed over to a novice benchman who didn''t know how to do it properly and erroneously took this shortcut?

I have heard of that happening, too, FDL. When I worked in jewelry, the previous owner of the store I worked for did a princess-cut/invisible set piece for that rapper DMX. The bench guy used *glue* and old DMX came back pretty upset when his diamonds started falling out. Of course, the owner and jeweler were no longer there and my former employer ended up re-doing the whole piece for him. There are definitely jewelers out there who will cut corners. Hopefully Italia''s jeweler isn''t one of them.

Italia...what''s the update?

 

[jewelerman]

Heres my thoughts.
Yes there are brown tinged diamonds ,just like yellow body color,and so they can be soaked all night long and it wont change a thing about their body color.The second thought...they burned your diamonds while doing the repair work.If the torch is to hot and left long enough on a diamond it will dis-color the diamond or diamonds around it.This is my theory if your diamonds were all g color when you went in the store and the two end ones are next to the repaired section is that they were heat damaged.

 

[Skippy123]

I hope they were able to fix the diamonds. Jewlerman, yikes, I didn''t know that could happen.

 

[gemgirl]

Date: 8/1/2009 4:31:20 PM
Author: jewelerman
Heres my thoughts.
Yes there are brown tinged diamonds ,just like yellow body color,and so they can be soaked all night long and it wont change a thing about their body color.The second thought...they burned your diamonds while doing the repair work.If the torch is to hot and left long enough on a diamond it will dis-color the diamond or diamonds around it.This is my theory if your diamonds were all g color when you went in the store and the two end ones are next to the repaired section is that they were heat damaged.

This can and did happen to my first engagement ring mounting. Fortunately, I got a full refund, walked away and never went into that store again.

 

[jewelerman]

Date: 7/30/2009 4:12:02 PM
Author:Italiahaircolor
Diamonds looking brown...like really brown if there is dirt under the diamond in the setting (channel)???

So what happened?

 

[crown1]

Date: 8/4/2009 12:36:26 AM
Author: jewelerman

Date: 7/30/2009 4:12:02 PM

Author:Italiahaircolor

Diamonds looking brown...like really brown if there is dirt under the diamond in the setting (channel)???

So what happened?

ditto

 

[ckrickett]

I'm curious... did the bath work, did you get an acid bath???

 

[Italiahaircolor]

Hi all!

I got my ring back yesterday--I had my DH pick it up. I nervous about that since I wouldn''t be able to look the ring over. But, whatever they did worked. The diamonds are fine now.

I don''t really know what went on, how the issue was fixed...all I know is that it took 5 days for the store to feel like it was back to normal.

I don''t care as long as it looks fine.