Favorite B&M Sales Lingo?

[chris-uk04]

What’s your favorite “B&M” jewellery sales lingo:

 

[chris-uk04]

OK, I screwed up the question. It was supposed to be just
"What's your favoirte B&M lingo"

 

[valeria101]

Good joke

I hope more shoppers would add simmilar stuff, so that it does sound less frustrating in real life once you've laughed once. If the thread gets long enough, maybe it woud get to serve as "diamond sales manual"

 

[tomatoe]

i chose “It’s a round cut” (when responding to ‘what’s the quality of cut’)

a phrase that i was told in dec when trying on a 0.7 and 1ct solitaire ring was that "the size of the setting doesnt matter" even though it was obviously TOO big for my finger. if he had said something along the lines of, "we can adjust the size of the setting to your finger", it would have made him come across as so much more intelligent and customer-orientated

in my mind, i was "wth, i am not going to plonk down $5k and above for a diamond ring that is gonna slip off my finger anytime!!!"

 

[Giangi]

I was shown a cloudy diamond and the sales person told me: ''it's a beautiful diamond, but it hasn't fluorescence!'' Maybe it was the opposite!

 

[niceice]

All of the above?

But Wait! You forgot "Is the diamond Ideal? Yes, of course it's ideal..." said by the store clerk while they are thinking "it would be Ideal for us to sell it..."

 

[valeria101]

Here's one more....

"Yes, this yellow surely looks "intense" but it is irradiated, right?" asked this incredulous shopper. "This is a natural diamond, just the color was added: all yellow diamonds are irradiated!" explained the sales manager fuming. After all, why would the rude shopper ask anything after receiving full verbal assurance that "this is a natural diamond" and being shown the full price as evidence.

I did make sure no one buys THAT fancy intense yellow: darn thing that

 

[pfeiffer]

Here's my favorite -- I was looking at a ring with a yellow diamond at a "reputable" high-end jewelry store. I asked the sales clerk what the clarity grade of the diamond was, and she said "It is G color, because the yellow is good color." Notice I asked about CLARITY!! not to mention...a G-color YELLOW??? lol

Pfeiffer

 

[niceice]

----------------
On 1/20/2004 1:41:11 PM pfeiffer wrote:

Here's my favorite -- I was looking at a ring with a yellow diamond at a 'reputable' high-end jewelry store. I asked the sales clerk what the clarity grade of the diamond was, and she said 'It is G color, because the yellow is good color.' Notice I asked about CLARITY!! not to mention...a G-color YELLOW??? lol

Pfeiffer----------------

You were perhaps expecting the sales clerk to be listening to the words coming out of your mouth? Ya' think?

 

[someguy]

I chose: "It's a round cut!" This sentence seems universal in the mall universe...

 

[aneelcon]

I remember this one sales lady that tried to show me an marquise shape stone (around 1ct) with tons of inclusions. She said people like inclusions because that way you can identify your stone easier. She then said they were cheaper and that D IF stones cost $20k for a 1ct!! BS

 

[aneelcon]

One more thing. I went to some other jeweler and she had me sit on their comfy chair and as I saw a ring that was somewhat sparkly, I asked for the color. She broke out her loupe, looked at the stone under the loupe, then said, "it's a G". Yeah Right!

 

[oldminer]

Years ago, back iin the 60's, diamonds were sold with the following attributes: Blue White and Perfect.

Very few of those sold were accurately described, as you can well imagine. But, people then believed they had a superior gem quality stone and it was the BEST. You can't imagine how many people later found out they had been naive and foolish.

Over the decades things have evolved to a different market reality, but we still have seller's hype, naive and trusting consumers to deal with along with those who have become extremely aware, cautious and suspicious. It isn't a fun game for sellers with such drastic polarization between the ill informed and the rather over-informed.

Well, we don't have anyone hyping "blue white and perfect" anymore, but we now have every imaginable "Ideal" scenario being hyped. The reality of buying a blind item remains exactly the same.

It still can be financially dangerous to be impulsive. Things do change, but the underlying truths still prevail in the free marketplace.

 

[Mara]

I chose the round cut...I think I have heard that one before. Hilarious!

What about 'Flawless diamonds are perfect, like your love' ...HAAAAAAAAA

 

[fire&ice]

My best story was when I looked at a diamond & *immediately* noticed a huge black spot. Hubby saw it as well from a distance. I pointed to it. Her reply "What spot. I don't see any spot." It's a D color.

Edited to add: I had no idea what she meant - just enough to get me outa there

 

[Rhino]

This is so funny! I make it a habit to shop my competition as often as I can particuarly while the wife is doing her thing in the mall. It's hard to hold back from laughing sometimes at the responses I hear. What's funny is I sometimes hear those same responses on the forum!!! DOH! Especially that thread on the subject of fluorescence I see.

 

[hoorray]

I get the "round" comment everytime I inquire about the cut. The most progress I have made beyond "round" is when one salesperson answered "it has 67 facets" when I asked for more details on the cut.

I've given up asking. Even at Tiffany's they couldn't tell me anything about the cut for the $10,000 1ctw studs (

) I looked at.

 

[Mara]

Yeah I found an old Tiffanys booklet that Greg had...when he was shopping for my diamond studs about 3 years ago. He had made all sorts of notes on places and prices. The Tiffany .80ctw studs were something like $5k. I remember thinking...wow and he actually took the time to write that down? Ridiculous price!!

 

[Griffin]

My favorite mall quote;

"Diamond colors start at A and go to Z. D is the best color you can get here, otherwise you have to go to Africa."

 

[jocelyn]

My mother went engagement ring shopping at the Tustin Jewelry Exchange in Santa Ana. When she was examining one of the diamonds, she told the sales lady that she could detect a yellowish tint in the color.

The sales lady said that she's never heard of a yellowish tint in a diamond before and that it was my mother's imagination!

 

[mike04456]

This is my all-time favorite sales pitch:




better diamonds from certain countries

 

[winyan]

Oy!

Hot countries produce more sparkly diamonds than cold countries!!!

The diet pepsi and wasabi peas just messed up my keyboard as they shot out my nose!

win

 

[TooMuchInformation]

Had to share the one that I got back what I was looking for a stone, and didn't make your list:



"And cut; cut is the most important aspect of any diamond. If you'll look over here to this example of various diamond cuts..."



"You can see how shallow, deep, and perfect cuts affect the light return, and as such, all of our diamonds here are cut with perfect light return."

This was an actual quote from someone at a very large chain of stores up here in Canada. Hey. He was a really nice guy at least. He even offered me something to drink when I came in.

 

[pqcollectibles]

I saw a rather sparkly pair of 1 ctw diamond studs at Christmas time. I asked the clerk for a closer view. She took them from the case for me to inspect. I asked about the color and clarity. She readily checked on that info for me and informed me they were G, SI1.

When I asked about cut, she said, "They're Russian! That's the best, of course!"

Get that keyboard cleaned up yet, Win??

 

[valeria101]

----------------
On 1/20/2004 11:30:36 PM pqcollectibles wrote:

'They're Russian! That's the best, of course!'----------------

Hold on! get dangerous substances far from computer.... and look here ! (the header of the eleventh column).

Oh, well, there is some background for this particular claim, but not sure that the trace of statistical truth is appropriate for diamond grading

 

[weemodin]

My favorite:

After sending the 18 year old clerk off to find an ideal cut RB:

"What's an ideal cut?"

After sending him off to consult with the manager to find out:

"My boss told me that no jeweler in town (Houston, mind you!!) carries ideal cut stones 'cause theys too expensive and no one wants to buy them anyways."

He then adds:

"'Sides, my boss says 'spready' stones are much sparklier anyways."

Mind you, the people in this store were all CHAIN SMOKING!!! It was priceless.

And no, it was not a pawn shop.

 

[Mara]

wee--the devil in me would have prompted this response for the 18 year old clerk boy:




'Well I guess I will just have to take my $10k onto the internet and buy a SuperIdeal stone from there.'




...accompanied by a sweet, vacant smile. Of course if I were blond, I would carry that off much more easily. My 'sweet, vacant smile' tends to look more like a devils grin...which is what it really is! HAH!

 

[MichelleCarmen]

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call me a *****, but I've said comments similiar to this to a number of sales reps! lol

It's a mixture of frustration and entertainment that drives me to do it. BAD, I know, but it's funny watching their reactions

The last time I said, "I guess I'll check the internet then," the sales lady FLIPPED OUT, flailing her arms, "no, no. . . you must NEVER purchase an expensive item such as a diamond on the internet!" Then she nearly fainted over the shock of seeing my earrings that I purchased online for less than half of what her store was asking.


Michelle

 

[Mara]

Exactly Michelle. 'The Internet' is EVIL. Customers will get taken for a ride on there, don't you know?!




So to know that you are losing a customer with a good chunk of $$ to the INTERNET which is both EVIL and CHEAPER....is like the ultimate blow to those who don't know any better...from what I have found.

 

[hoorray]

The Internet is changing their business BIGTIME! Some are joining and even pushing the envelope like NiceIce and Good Old Good, but others are clinging to the old FUD philosophy, by trying to surround it with Fear, Uncertainty, and Doubt.

We'll see who winsin the long run!