Mara
Super_Ideal_Rock
- Joined
- Oct 30, 2002
- Messages
- 31,003
yikes, what a horrible situation.
i keep thinking as i am reading this that there are always two sides to the story.
while the tone in his email is a little belligerent, sounds like on his end he feels like he is trying to help you (whatever that means) and he''s having a tough time with his personal life (not your problem but relevant) and he is probably just overall pretty stressed out and feeling bitter that you don''t seem happy or assured that he is trying to work with you. not that i am excusing the lack of communication or anything but it sounds to me like you are both feeling at the end of your rope right now. not the best recipe for a successful communication. can you have a third party get involved, aka fiance or husband or friend or similar who can kind of act as a sounding board or liasion for your dealings with the guy? sometimes an impartial third party can help when there is a lot of emotion on both sides.
in terms of options, you really don''t have that many from my perspective. it''s been mentioned that you tried to speak directly with tacori on this issue. what did they say? if they did not want to work directly with you or were not sympathetic, what is the recourse there? options seem to be to refurbish the ring, or take the jeweler to court, or do nothing and see if another local jeweler who carries tacori will work with you.
i agree that no other jeweler would want to take on the ring with problems the way it is, esp if tacori has been problematic at all for them in the past. i don''t know why in the last year it seems like so many issues with tacori have cropped up...but it''s depressing that you pay $8k for a setting and it ends up crapping out on you.
if you take the jeweler to court or what, threaten him with legal action it could be expensive for you and there''s no guarantee you will get the resolution you are seeking. plus then your relationship with him is irreparably damaged and you probably won''t be able to find anyone else to help you. tacori may not want to help either, who knows how they would be affected.
quite honestly, i would ask them to refurbish the setting. tacori HAS said they will do this for you as an option, is your jeweler local? go in there and speak with him. take a list of things that you would like to see done/fixed on the ring as part of the refurbishment. get it in writing that he agrees tacori will take care of those issues. ideally someone from tacori will also agree and sign that it will be done as is. that way ALL expectations are out on the table and everyone is on the same page. there is still no guarantee that the work done in the end will restore your ring to it''s original condition...but at least you may get closer to it. the positive thing here is that they offered to do this and you will be out no $$ so i''d at LEAST try this option before doing anything else. ask how they will want to deal with future missing melee if it becomes chronic.
pricescope is a wonderful venue for people because they can come here and put it out for EVERYONE to see how they were treated at a jeweler or by a designer etc. but unless you are working with a PS vendor who has a vested interest in making their clients happy, sometimes you can get screwed is what we have seen sometimes!!! there''s no ''accountability'' and your jeweler or tacori probably could care less that this thread is out there for people to see.
anyway, i don''t really know what you can do...there''s no guaranteed outcome at all unfortunately. good luck!!
i keep thinking as i am reading this that there are always two sides to the story.
while the tone in his email is a little belligerent, sounds like on his end he feels like he is trying to help you (whatever that means) and he''s having a tough time with his personal life (not your problem but relevant) and he is probably just overall pretty stressed out and feeling bitter that you don''t seem happy or assured that he is trying to work with you. not that i am excusing the lack of communication or anything but it sounds to me like you are both feeling at the end of your rope right now. not the best recipe for a successful communication. can you have a third party get involved, aka fiance or husband or friend or similar who can kind of act as a sounding board or liasion for your dealings with the guy? sometimes an impartial third party can help when there is a lot of emotion on both sides.
in terms of options, you really don''t have that many from my perspective. it''s been mentioned that you tried to speak directly with tacori on this issue. what did they say? if they did not want to work directly with you or were not sympathetic, what is the recourse there? options seem to be to refurbish the ring, or take the jeweler to court, or do nothing and see if another local jeweler who carries tacori will work with you.
i agree that no other jeweler would want to take on the ring with problems the way it is, esp if tacori has been problematic at all for them in the past. i don''t know why in the last year it seems like so many issues with tacori have cropped up...but it''s depressing that you pay $8k for a setting and it ends up crapping out on you.
if you take the jeweler to court or what, threaten him with legal action it could be expensive for you and there''s no guarantee you will get the resolution you are seeking. plus then your relationship with him is irreparably damaged and you probably won''t be able to find anyone else to help you. tacori may not want to help either, who knows how they would be affected.
quite honestly, i would ask them to refurbish the setting. tacori HAS said they will do this for you as an option, is your jeweler local? go in there and speak with him. take a list of things that you would like to see done/fixed on the ring as part of the refurbishment. get it in writing that he agrees tacori will take care of those issues. ideally someone from tacori will also agree and sign that it will be done as is. that way ALL expectations are out on the table and everyone is on the same page. there is still no guarantee that the work done in the end will restore your ring to it''s original condition...but at least you may get closer to it. the positive thing here is that they offered to do this and you will be out no $$ so i''d at LEAST try this option before doing anything else. ask how they will want to deal with future missing melee if it becomes chronic.
pricescope is a wonderful venue for people because they can come here and put it out for EVERYONE to see how they were treated at a jeweler or by a designer etc. but unless you are working with a PS vendor who has a vested interest in making their clients happy, sometimes you can get screwed is what we have seen sometimes!!! there''s no ''accountability'' and your jeweler or tacori probably could care less that this thread is out there for people to see.
anyway, i don''t really know what you can do...there''s no guaranteed outcome at all unfortunately. good luck!!