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Extremely upset with jeweler over Tacori ring

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yikes, what a horrible situation.

i keep thinking as i am reading this that there are always two sides to the story.

while the tone in his email is a little belligerent, sounds like on his end he feels like he is trying to help you (whatever that means) and he''s having a tough time with his personal life (not your problem but relevant) and he is probably just overall pretty stressed out and feeling bitter that you don''t seem happy or assured that he is trying to work with you. not that i am excusing the lack of communication or anything but it sounds to me like you are both feeling at the end of your rope right now. not the best recipe for a successful communication. can you have a third party get involved, aka fiance or husband or friend or similar who can kind of act as a sounding board or liasion for your dealings with the guy? sometimes an impartial third party can help when there is a lot of emotion on both sides.

in terms of options, you really don''t have that many from my perspective. it''s been mentioned that you tried to speak directly with tacori on this issue. what did they say? if they did not want to work directly with you or were not sympathetic, what is the recourse there? options seem to be to refurbish the ring, or take the jeweler to court, or do nothing and see if another local jeweler who carries tacori will work with you.

i agree that no other jeweler would want to take on the ring with problems the way it is, esp if tacori has been problematic at all for them in the past. i don''t know why in the last year it seems like so many issues with tacori have cropped up...but it''s depressing that you pay $8k for a setting and it ends up crapping out on you.

if you take the jeweler to court or what, threaten him with legal action it could be expensive for you and there''s no guarantee you will get the resolution you are seeking. plus then your relationship with him is irreparably damaged and you probably won''t be able to find anyone else to help you. tacori may not want to help either, who knows how they would be affected.

quite honestly, i would ask them to refurbish the setting. tacori HAS said they will do this for you as an option, is your jeweler local? go in there and speak with him. take a list of things that you would like to see done/fixed on the ring as part of the refurbishment. get it in writing that he agrees tacori will take care of those issues. ideally someone from tacori will also agree and sign that it will be done as is. that way ALL expectations are out on the table and everyone is on the same page. there is still no guarantee that the work done in the end will restore your ring to it''s original condition...but at least you may get closer to it. the positive thing here is that they offered to do this and you will be out no $$ so i''d at LEAST try this option before doing anything else. ask how they will want to deal with future missing melee if it becomes chronic.

pricescope is a wonderful venue for people because they can come here and put it out for EVERYONE to see how they were treated at a jeweler or by a designer etc. but unless you are working with a PS vendor who has a vested interest in making their clients happy, sometimes you can get screwed is what we have seen sometimes!!! there''s no ''accountability'' and your jeweler or tacori probably could care less that this thread is out there for people to see.

anyway, i don''t really know what you can do...there''s no guaranteed outcome at all unfortunately. good luck!!
 
Awww i''m sorry. It sounds like he''s writing you like YOUR doing something wrong and your not AT ALL. So i''m guessing your going for the refurb, gives you a reason to call Tacori though. I''m sure you''d want to check into what exactly that is.

Best of luck and keep us updated!
 
Just a guess ... but from his desperation to keep you AWAY from Tacori it seems to me like he is afraid of being "found out" by Tacori ... afraid of them hearing your side of the story: that perhaps one of his people is responsible for at least SOME of the damage ... and he may have even portrayed you as a crazy loon who he is going to "get rid of" for them.

Terrible thing to be going through. I hope you tell your friends & wide circle of acquaintences about the "customer service" you''ve received from both ORIN JEWELERS and TACORI.
 
Date: 9/21/2006 11:00:45 PM
Author: decodelighted
Just a guess ... but from his desperation to keep you AWAY from Tacori it seems to me like he is afraid of being ''found out'' by Tacori ... afraid of them hearing your side of the story: that perhaps one of his people is responsible for at least SOME of the damage ... and he may have even portrayed you as a crazy loon who he is going to ''get rid of'' for them.

Terrible thing to be going through. I hope you tell your friends & wide circle of acquaintences about the ''customer service'' you''ve received from both ORIN JEWELERS and TACORI.
I think your right, that is exactly how I feel he is portraying me. I tried to find a number for Tacori so I could call instead of sending emails but I didn''t have any luck with that. It is so frustrating!!! He was offering all these options to me in the beginning and now I feel like he got mad because I called him for updates and emailed Tacori so now out of his anger toward me he wants to do little to nothing. Tacori told me last week that Orin had several options for me. All I ever wanted was the ring to look like it did before anyone touched it, I will NEVER have a jeweler clean it again - that is what started this whole mess!!!!
 
Date: 9/21/2006 8:57:39 PM
Author: FireGoddess

Sounds like you''ve never dealt with a jeweler who didn''t return your calls for 3 weeks.
2.gif
LOL! True! And I can tell you one thing, I won''t be buying tacori rings!! And after the other thread with the bent LM I won''t even consider anything under a good 3-4mm now LMAO!!! I''m actually reconsidering the whole diamond encased in a steel ball thing again lol ;)
 
I would also keep the paper trail going ... print out these emails ... you may even have to forward them to Tacori to explain why you don''t feel comfortable working with him anymore.

Perhaps ask that he detail the options he''s offering more formally ... in a letter rather than email, with his signature.

They will also be helpful if you decide to pursue a BBB complaint or legal action against the jeweler yourself.
 
Date: 9/21/2006 9:19:01 PM
Author: diamondseeker2006

I have been trying to figure this platinum thing out for months. Mark Morrell uses 90% which made me wonder about the value of 90 vs. 95%. I have also seen well-meaning people suggest that 95% was ''better'' because it was more ''pure'' platinum. But this jeweler told me that the platinum today (95%) is ''not your grandmother''s platinum''. The 90% was more common in the past and held up quite well..not the bad scratching and dings that today''s platinum shows. I hate to say this, but I don''t think all jewelers disclose this info about platinum because the 95% is mostly what they have available to sell, and many people are coming in requesting platinum because they want ''the best''. But then they are disappointed when the ring doesn''t hold up well.
I''m still on the fence between 14k and 18k gold strictly on a durability issue. It sounds SO elite to say "platinum" or at least "18k" but yanno, if it means having a ring that is gonna take knocks, I''d likely go to 10k need be. Sure gold wears away, but it doesn''t *bend* like platinum so all of that stuff about how great it is for pave etc is kinda like well yeah unless you whack it and bend it. And I intend to whack my ring on a lot of things. It is absolutely impractical to think I won''t.

Now, since this jeweler buffed out her milgrain, and is being a toad, I might consider just taking my chances and calling tacori and asking to speak with someone high up and tell them the WHOLE story, all the ins and outs and completely *toss* my relationship with the jeweler that I want to business with anyway, ever again.

At that point Tacori has a choice. Help you, or not help you. If they help you, great! If the guy gets in trouble, boo hoo karma sucks. If they don''t help you, you''ll have to sever your tacori ties as well and find ANOTHER more honorable local jeweler who can help you. Or replace the setting on your own with a NON TACORI setting that doesn''t cost the amount you paid.

I can assure you if you must cut ties with both, there will be consequences for Tacori in other ways, I''m sure. Plus you can then take legal action if you like.

I won''t be buying a ritani ring. And if they slam the door on your face? I''d likely recommend to others to do the same.
 
Date: 9/21/2006 11:45:45 PM
Author: Cehrabehra
Date: 9/21/2006 9:19:01 PM

Author: diamondseeker2006


I have been trying to figure this platinum thing out for months. Mark Morrell uses 90% which made me wonder about the value of 90 vs. 95%. I have also seen well-meaning people suggest that 95% was 'better' because it was more 'pure' platinum. But this jeweler told me that the platinum today (95%) is 'not your grandmother's platinum'. The 90% was more common in the past and held up quite well..not the bad scratching and dings that today's platinum shows. I hate to say this, but I don't think all jewelers disclose this info about platinum because the 95% is mostly what they have available to sell, and many people are coming in requesting platinum because they want 'the best'. But then they are disappointed when the ring doesn't hold up well.

I'm still on the fence between 14k and 18k gold strictly on a durability issue. It sounds SO elite to say 'platinum' or at least '18k' but yanno, if it means having a ring that is gonna take knocks, I'd likely go to 10k need be. Sure gold wears away, but it doesn't *bend* like platinum so all of that stuff about how great it is for pave etc is kinda like well yeah unless you whack it and bend it. And I intend to whack my ring on a lot of things. It is absolutely impractical to think I won't.


Now, since this jeweler buffed out her milgrain, and is being a toad, I might consider just taking my chances and calling tacori and asking to speak with someone high up and tell them the WHOLE story, all the ins and outs and completely *toss* my relationship with the jeweler that I want to business with anyway, ever again.


At that point Tacori has a choice. Help you, or not help you. If they help you, great! If the guy gets in trouble, boo hoo karma sucks. If they don't help you, you'll have to sever your tacori ties as well and find ANOTHER more honorable local jeweler who can help you. Or replace the setting on your own with a NON TACORI setting that doesn't cost the amount you paid.


I can assure you if you must cut ties with both, there will be consequences for Tacori in other ways, I'm sure. Plus you can then take legal action if you like.


I won't be buying a ritani ring. And if they slam the door on your face? I'd likely recommend to others to do the same.

I agree Cehra that some of the pave settings are delicate. they are not meant to be worn 24/7. Believe me, I have researched this a lot and that's one of the reasons I probably will not go with a pave setting. those rings have to be babied, they shouldn't go in an ultrasonic according to many pros. i think that type of setting is fine to own for someone who is willing to be gentle, take it off while working out, cleaning, cooking, working in the yard etc. If you already know you're hard on your rings and are going to beat them up then I think you are right to get the stongest most durable setting you can.


Ritani is probably the one excetion I'd make. The way they set their stones is more of a channel set pave and as far as I know, no on on PS have ever lost a stone from their Ritani rings. So, if I wanted to do pave for an everyday e-ring, I would choose them.
 
Date: 9/21/2006 11:45:45 PM
Author: Cehrabehra

Date: 9/21/2006 9:19:01 PM
Author: diamondseeker2006

I have been trying to figure this platinum thing out for months. Mark Morrell uses 90% which made me wonder about the value of 90 vs. 95%. I have also seen well-meaning people suggest that 95% was ''better'' because it was more ''pure'' platinum. But this jeweler told me that the platinum today (95%) is ''not your grandmother''s platinum''. The 90% was more common in the past and held up quite well..not the bad scratching and dings that today''s platinum shows. I hate to say this, but I don''t think all jewelers disclose this info about platinum because the 95% is mostly what they have available to sell, and many people are coming in requesting platinum because they want ''the best''. But then they are disappointed when the ring doesn''t hold up well.
I''m still on the fence between 14k and 18k gold strictly on a durability issue. It sounds SO elite to say ''platinum'' or at least ''18k'' but yanno, if it means having a ring that is gonna take knocks, I''d likely go to 10k need be. Sure gold wears away, but it doesn''t *bend* like platinum so all of that stuff about how great it is for pave etc is kinda like well yeah unless you whack it and bend it. And I intend to whack my ring on a lot of things. It is absolutely impractical to think I won''t.

Now, since this jeweler buffed out her milgrain, and is being a toad, I might consider just taking my chances and calling tacori and asking to speak with someone high up and tell them the WHOLE story, all the ins and outs and completely *toss* my relationship with the jeweler that I want to business with anyway, ever again.

At that point Tacori has a choice. Help you, or not help you. If they help you, great! If the guy gets in trouble, boo hoo karma sucks. If they don''t help you, you''ll have to sever your tacori ties as well and find ANOTHER more honorable local jeweler who can help you. Or replace the setting on your own with a NON TACORI setting that doesn''t cost the amount you paid.

I can assure you if you must cut ties with both, there will be consequences for Tacori in other ways, I''m sure. Plus you can then take legal action if you like.

I won''t be buying a ritani ring. And if they slam the door on your face? I''d likely recommend to others to do the same.
All I can say is, read through all the Tacori complaints on this forum. I don''t think all the trouble came from the local jewelers...some of it is from Tacori. So the best bet is probably to still work through the jeweler.

(Cehra, just a quick note to say that 18K wg is supposed to be better than 14k, believe it or not. I can''t remember why, but I have read and been told that. The other thing to remember is that a die-struck setting is the most durable...better than cast. So keep those things in mind as you search for a durable setting. I agree that these very thin 95% platinum bands are going to see a lot of complaints over the years. I want to be able to wear my rings without protective gloves!)
 
Honestly, I hate the bad rep that pave gets.

I agree that they aren''t meant for hard knocks and rough, rough wear. But, I wear my ring everyday, cooking, cleaning, sometimes to sleep and have banged it pretty hard a few times. I put my in the US cleaner almost every day (my jeweler actually recommends it to keep it clean plus, they''d rather pave fall out in the cleaner than elsewhere) and so far, no bad news *knocks on wood*. I''ve had my ring since early Feb of this year and now it''s time for it''s 6 month check up.

As far as Tacori rings go, Kylie I''m so sorry that you''re having so much trouble.
8.gif
You shouldn''t have to compromise and accept a ring that is not in it''s original condition.
 
Holy!! 8K for that setting & you get emotional turmoil for free? This is BS at its best. It may be your jeweler might have initially wanted to help you, as a dealer should, but perhaps when he took on the repair himself thats when his tune changed. No job is too small to send back to the designer, especially if the setting is $8K!!! I wouldnt even let either one of them (Tacori or the jeweler) try to emotionally confuse you any further. I would contact a lawyer, where many have 1st time consultations for free, so that you can get an idea of what the cost would be for a letter to be written on your behalf with their backing, to both Tacori & the jeweler. If someone were to take $8k or damage a car or whatever, I would take it further. But then again, thats me. But also knowing me, I too would have given them the benefit of the doubt. Its been what over a month now going back & forth with this? And you get TWO choices, neither of which is acceptable? So you then just have to say....Oh, ok, but thanks for trying....I''ll move on. NOT!
Good luck with this whole fiasco. I hope in the end it turns to your favour & you get the ring you were supposed to have.
9.gif


Judy
:-)
 
I''m afraid I don''t see how a lawyer can help this situation since the jeweler has already offered for Tacori to refurbish the ring.
 
Date: 9/22/2006 8:06:47 AM
Author: mrssalvo

Date: 9/21/2006 11:45:45 PM
Author: Cehrabehra

Date: 9/21/2006 9:19:01 PM

Author: diamondseeker2006


I have been trying to figure this platinum thing out for months. Mark Morrell uses 90% which made me wonder about the value of 90 vs. 95%. I have also seen well-meaning people suggest that 95% was ''better'' because it was more ''pure'' platinum. But this jeweler told me that the platinum today (95%) is ''not your grandmother''s platinum''. The 90% was more common in the past and held up quite well..not the bad scratching and dings that today''s platinum shows. I hate to say this, but I don''t think all jewelers disclose this info about platinum because the 95% is mostly what they have available to sell, and many people are coming in requesting platinum because they want ''the best''. But then they are disappointed when the ring doesn''t hold up well.

I''m still on the fence between 14k and 18k gold strictly on a durability issue. It sounds SO elite to say ''platinum'' or at least ''18k'' but yanno, if it means having a ring that is gonna take knocks, I''d likely go to 10k need be. Sure gold wears away, but it doesn''t *bend* like platinum so all of that stuff about how great it is for pave etc is kinda like well yeah unless you whack it and bend it. And I intend to whack my ring on a lot of things. It is absolutely impractical to think I won''t.


Now, since this jeweler buffed out her milgrain, and is being a toad, I might consider just taking my chances and calling tacori and asking to speak with someone high up and tell them the WHOLE story, all the ins and outs and completely *toss* my relationship with the jeweler that I want to business with anyway, ever again.


At that point Tacori has a choice. Help you, or not help you. If they help you, great! If the guy gets in trouble, boo hoo karma sucks. If they don''t help you, you''ll have to sever your tacori ties as well and find ANOTHER more honorable local jeweler who can help you. Or replace the setting on your own with a NON TACORI setting that doesn''t cost the amount you paid.


I can assure you if you must cut ties with both, there will be consequences for Tacori in other ways, I''m sure. Plus you can then take legal action if you like.


I won''t be buying a ritani ring. And if they slam the door on your face? I''d likely recommend to others to do the same.

I agree Cehra that some of the pave settings are delicate. they are not meant to be worn 24/7. Believe me, I have researched this a lot and that''s one of the reasons I probably will not go with a pave setting. those rings have to be babied, they shouldn''t go in an ultrasonic according to many pros. i think that type of setting is fine to own for someone who is willing to be gentle, take it off while working out, cleaning, cooking, working in the yard etc. If you already know you''re hard on your rings and are going to beat them up then I think you are right to get the stongest most durable setting you can.


Ritani is probably the one excetion I''d make. The way they set their stones is more of a channel set pave and as far as I know, no on on PS have ever lost a stone from their Ritani rings. So, if I wanted to do pave for an everyday e-ring, I would choose them.
(sorry for the hijack) but thanks, this is very good to know because I''m setting three rows of diamonds and I have NO idea what it is that I want other than that I know it has to be durable. I know what I want stylistically but I don''t know enough about the different setting types of melee to know what does what best. So there is pave, beadset, fishtail, shared prong, four prong, and channel?
 
Date: 9/21/2006 11:45:45 PM
Author: Cehrabehra

Date: 9/21/2006 9:19:01 PM
Author: diamondseeker2006

I have been trying to figure this platinum thing out for months. Mark Morrell uses 90% which made me wonder about the value of 90 vs. 95%. I have also seen well-meaning people suggest that 95% was ''better'' because it was more ''pure'' platinum. But this jeweler told me that the platinum today (95%) is ''not your grandmother''s platinum''. The 90% was more common in the past and held up quite well..not the bad scratching and dings that today''s platinum shows. I hate to say this, but I don''t think all jewelers disclose this info about platinum because the 95% is mostly what they have available to sell, and many people are coming in requesting platinum because they want ''the best''. But then they are disappointed when the ring doesn''t hold up well.
I''m still on the fence between 14k and 18k gold strictly on a durability issue. It sounds SO elite to say ''platinum'' or at least ''18k'' but yanno, if it means having a ring that is gonna take knocks, I''d likely go to 10k need be. Sure gold wears away, but it doesn''t *bend* like platinum so all of that stuff about how great it is for pave etc is kinda like well yeah unless you whack it and bend it. And I intend to whack my ring on a lot of things. It is absolutely impractical to think I won''t.

Now, since this jeweler buffed out her milgrain, and is being a toad, I might consider just taking my chances and calling tacori and asking to speak with someone high up and tell them the WHOLE story, all the ins and outs and completely *toss* my relationship with the jeweler that I want to business with anyway, ever again.

At that point Tacori has a choice. Help you, or not help you. If they help you, great! If the guy gets in trouble, boo hoo karma sucks. If they don''t help you, you''ll have to sever your tacori ties as well and find ANOTHER more honorable local jeweler who can help you. Or replace the setting on your own with a NON TACORI setting that doesn''t cost the amount you paid.

I can assure you if you must cut ties with both, there will be consequences for Tacori in other ways, I''m sure. Plus you can then take legal action if you like.

I won''t be buying a ritani ring. And if they slam the door on your face? I''d likely recommend to others to do the same.

I have to add about the highlighted part that I would probably document my ring very well, turn it in for the refurbish, document it again, and if it didn''t meet my expectation then I would deal directly with Tacori.
 
Date: 9/22/2006 8:12:17 AM
Author: diamondseeker2006

All I can say is, read through all the Tacori complaints on this forum. I don''t think all the trouble came from the local jewelers...some of it is from Tacori. So the best bet is probably to still work through the jeweler.

(Cehra, just a quick note to say that 18K wg is supposed to be better than 14k, believe it or not. I can''t remember why, but I have read and been told that. The other thing to remember is that a die-struck setting is the most durable...better than cast. So keep those things in mind as you search for a durable setting. I agree that these very thin 95% platinum bands are going to see a lot of complaints over the years. I want to be able to wear my rings without protective gloves!)
thanks DS :) I would consider one of those super thin settings for a cocktail ring... I could totally see myself wearing a nice big blood red garnet on a little tiny band - but just for dressup LOL
 
I think a letter is a great idea. The issue is existing NOW. What is to say that 3-4-5 months from now the SAME thing happens? Tacori hasnt refurbished anything properly this whole time. A formal letter will add weight to the issue, & there will be no communication error or confusion as to where Kylie stands with what she is expecting. The jeweler can fire off rude emails, but a legal letter has more authority than a nasty email from a rude jeweler. I dont know if this needs to go to court, but if Tacori can refurbish her existing ring to magazine perfect & to what Kylie expects, then they can fix her ring properly, they DO have it within their means to do that & avoid going any further than a letter. But...if they dont...she needs to be prepared. Sounds as if both jeweler & Tacori are trying to make Kylie the bad girl because all she wants is a perfect e-ring.
33.gif
I dont know how many of these settings would sell if their advertisements had it in small print "variations may apply" or "final product
not as illustrated", I''m guessing not a lot. Pictures & websites, thats how these designs sell. Its not even the money, no matter how simple or intricate a design, we all want that **perfect ring**. Perfect in workmanship, perfect in relation to personal style, & perfect for sentimental reasons.
21.gif


Judy
:-)
 
Date: 9/21/2006 11:23:41 PM
Author: Kylie

I tried to find a number for Tacori so I could call instead of sending emails but I didn''t have any luck with that.
Tacori Enterprises
1736 Gardena Ave
Glendale, CA 91204-2907
Phone: 818-863-1536
 
Date: 9/21/2006 11:36:28 PM
Author: Cehrabehra

LOL! True! And I can tell you one thing, I won''t be buying tacori rings!! And after the other thread with the bent LM I won''t even consider anything under a good 3-4mm now LMAO!!!
This makes me sooooooooo glad I listened to Brian when we were designing my setting.

I was doing a 3-stone and didn''t want the band to be more than 2mm. He told me there was too much weight in the stones and the platinum gallery for a 2mm band to support it.

He asked what my concern was, and I told him "I don''t want to see the band overpower the stones." He said, "Ok, we can accomplish that. I''lll make the band 3mm, but I''ll pinch it a bit near the gallery. Since it''s a 3-stone, most of your finger coverage will already be diamonds, and with a slight pinch, you can get the look you want AND still get the durability/structural integrity the ring needs."

Now that I''ve seen so many issues with thinner rings....and knowing how hard I can be on my hands, I''m really glad he stressed the importance to me.
 
Date: 9/22/2006 11:06:04 AM
Author: aljdewey

Date: 9/21/2006 11:36:28 PM
Author: Cehrabehra

LOL! True! And I can tell you one thing, I won''t be buying tacori rings!! And after the other thread with the bent LM I won''t even consider anything under a good 3-4mm now LMAO!!!
This makes me sooooooooo glad I listened to Brian when we were designing my setting.

I was doing a 3-stone and didn''t want the band to be more than 2mm. He told me there was too much weight in the stones and the platinum gallery for a 2mm band to support it.

He asked what my concern was, and I told him ''I don''t want to see the band overpower the stones.'' He said, ''Ok, we can accomplish that. I''lll make the band 3mm, but I''ll pinch it a bit near the gallery. Since it''s a 3-stone, most of your finger coverage will already be diamonds, and with a slight pinch, you can get the look you want AND still get the durability/structural integrity the ring needs.''

Now that I''ve seen so many issues with thinner rings....and knowing how hard I can be on my hands, I''m really glad he stressed the importance to me.
I''ve lived with a 3mm and 4mm band forever, even wearing them together, even wearing them together andwanting another 3mm band with a solitaire! lol I''ve *tried* looking at 2mm or even 3mm bands for my stone and it just looks ridiculous anyway LOL
 
Hey Kylie,
Hope your feeling less stressed today. Sounds like the refurb option is the closest they are willing to give, thus far, as a good end to the fiasco. I don''t blame you if you want to deal with Tacori instead of your jeweler and I don''t see why that would be an issue. If you are going to give it back to Tacori to refurb and they will be doing the work, why do you need your jeweler. I agree with deco when she said it somewhat seems like maybe your jeweler is trying to cover his butt by making you look like the bad guy.

On the other hand. If your ring is getting refurbed and there is actual issues with the quality of the original ring, then you may have more issues in the future and while you may want to do as much as you can without dealing with your jeweler you might have you deal with him in the future. I like Mara''s idea of having your fiancee or someone else step in to take care of this. If not, try this. Just try taking a deep breath and dealing with your jeweler from this point on. As in....just focus on getting it resolved. If you want to get it refurbed then call or email him and tell him thats the option you think you''d like to have, but you need more info on exactly what that would mean.

I agree to keep all your emails. A formal letter to Tacori can never hurt anything. After all the original thing that started this was the ring had some issues before the jeweler tampered with it right? And you know i''m still not sure if he SHOULD of even messed with those original issues. Should he of sent it out to Tacori originally? Also just a curiosity, how long have you been wearing your ring?

Another idea.....do you already have pics of your ring? Being a PS''r makes me hope so! If there is any way to get your ring back before it goes out to Tacori I would maybe try and take DETAILED photos of all sides and angles of your ring. That way God forbid something ELSE happens you can always use the photo to show them the original state of it.

Best of luck!
 
kylie not sure if you saw my novel on the end of page 1 before it got bumped, so here it is again:..but IMO i would take the refurbishing offer for now and then see what comes out of it, before taking any legal action or anything, making sure as i noted below to document everything in writing and get agreements beforehand on what the refurbishing entails.

______________________________

yikes, what a horrible situation.

i keep thinking as i am reading this that there are always two sides to the story.


while the tone in his email is a little belligerent, sounds like on his end he feels like he is trying to help you (whatever that means) and he''s having a tough time with his personal life (not your problem but relevant) and he is probably just overall pretty stressed out and feeling bitter that you don''t seem happy or assured that he is trying to work with you. not that i am excusing the lack of communication or anything but it sounds to me like you are both feeling at the end of your rope right now. not the best recipe for a successful communication. can you have a third party get involved, aka fiance or husband or friend or similar who can kind of act as a sounding board or liasion for your dealings with the guy? sometimes an impartial third party can help when there is a lot of emotion on both sides.


in terms of options, you really don''t have that many from my perspective. it''s been mentioned that you tried to speak directly with tacori on this issue. what did they say? if they did not want to work directly with you or were not sympathetic, what is the recourse there? options seem to be to refurbish the ring, or take the jeweler to court, or do nothing and see if another local jeweler who carries tacori will work with you.


i agree that no other jeweler would want to take on the ring with problems the way it is, esp if tacori has been problematic at all for them in the past. i don''t know why in the last year it seems like so many issues with tacori have cropped up...but it''s depressing that you pay $8k for a setting and it ends up crapping out on you.


if you take the jeweler to court or what, threaten him with legal action it could be expensive for you and there''s no guarantee you will get the resolution you are seeking. plus then your relationship with him is irreparably damaged and you probably won''t be able to find anyone else to help you. tacori may not want to help either, who knows how they would be affected.


quite honestly, i would ask them to refurbish the setting. tacori HAS said they will do this for you as an option, is your jeweler local? go in there and speak with him. take a list of things that you would like to see done/fixed on the ring as part of the refurbishment. get it in writing that he agrees tacori will take care of those issues. ideally someone from tacori will also agree and sign that it will be done as is. that way ALL expectations are out on the table and everyone is on the same page. there is still no guarantee that the work done in the end will restore your ring to it''s original condition...but at least you may get closer to it. the positive thing here is that they offered to do this and you will be out no $$ so i''d at LEAST try this option before doing anything else. ask how they will want to deal with future missing melee if it becomes chronic.


pricescope is a wonderful venue for people because they can come here and put it out for EVERYONE to see how they were treated at a jeweler or by a designer etc. but unless you are working with a PS vendor who has a vested interest in making their clients happy, sometimes you can get screwed is what we have seen sometimes!!! there''s no ''accountability'' and your jeweler or tacori probably could care less that this thread is out there for people to see.


anyway, i don''t really know what you can do...there''s no guaranteed outcome at all unfortunately. good luck!!
 
Kylie, if I were you I would GET THE RING REFURBISHED from Tacori and leave it at that. Again, they have offered to do this for free and I''m pretty sure you''d prefer the ring in that state to whatever it looks like now (some of the milgraining buffed away).
 
I tried calling him again to let him know we decided to go with the refurbishing and I wanted to know exactly what that entailed, but he was "busy". He then sent me this email:

Theresa,
Refurbish means that they will polish your ring, repair and re-tip any
prongs, make sure the milgrain and engraving looks good. Basically make
sure the ring is as "best it can possibly look". This does not mean replace
or it does not mean it will look brand new. You have to understand that
everything wears down; clothes, cars, everything - including rings. You
should see my platinum wedding band - it is completely different then the
day I first put it on - it actually looks like its been run over several
times - its just the nature of ALL THINGS. Your ring will NEVER look the
same as the day you first put it on and you cannot expect it to.

I must be honest - I am upset with the
emails you sent to Tacori, I am upset with you speaking to my employees
about this who really have no idea what you are referring to, whether it be
my sister, mother, or a secretary in Garden City when you called for my
father and you were very upset on the phone. That is all very frustrating
when you are trying to work in favor of somebody. To be honest Theresa,
there is absolutely nothing wrong with your ring that is not out of the
normal. It''s just like a car - you need to change the oil, fill the tires
with gas, etc. Sometimes things happen and a diamond falls out. Did we
ever charge you for this? No. Does the car company charge you to get your
oil changed? Yes. I expedited this as fast as I could when the diamond
fell out. And additionally we have all the documentation from Tacori - we
re-made this ring for you once already. So when I start having to deal with
my employees coming to me and asking me what''s going on as well as the
emails to Tacori you are unjustifiably making me look like the bad guy when
all I am trying to do is make you happy.

I give up, I just want my ring back at this point. Whatever Tacori is willing to do. The only time I called other employees was when I was calling for him and they answered. Plus, he keeps making it sound like it is from wear - it is because they messed it up during the repair and buffed away all the miligrain, that making me so mad!!!!! He keeps playing the situation down like this is my fault, like it is something that I have done. I had issues with my ring before the repair (from previous repairs) and I have learned to live with them. But this time the miligraining on the entire right side of the ring was GONE and the platinum was noticably thinner, I even took it to another jeweler before I dropped it back off and they thought it looked pretty bad. Plus don''t even get me started on the chunk of platinum missing. I positive from this last email he sent that he has not told Tacori the entire story, he is making it sound as though I dropped my rings off to him in that condition. Hopefully Tacori makes them look like they did. I now know to never take them in for a cleaning again, since this was the 4th time it happened. Also, in regards to the remaking of my ring, that was again because I dropped my ring off and the jeweler repaired it instead of sending it to Tacori as I requested. When I got the ring back, the metal on one side of the ring was almost GONE, the channel set stones were moving in the setting. What frustrated me most about that was my jeweler thought my ring looked good enough for me to pick up!!!! He obviously doesn''t know quality from crap!! I have been thinking about this over the last few days and it literally makes me sick
15.gif
. Has anyone ever had this many problems with a setting and grown to hate their ring? THis is how I feel right now. I thought we paid for quality with Tacori, but we did not. My husband bought me a channel set diamond and sapphire band set it white gold when I was pregnant with my 1st daugther 3 years ago, I have worn it since and we didn''t pay alot of it. It shows virtually no wear and I wear this ring to do everything (dishwashes, yardwork, etc). My Tacori ring I don''t wear to do anything and it looks like junk to me now. My goal now is to just get rid of it, I will be setting my center stone in a solitare. By the way, I had to laugh when I read his email, I have never filled my tires with gas!!
 
Sorry you''re having to go through this. It seems clear your jeweler does not agree that your ring has been damaged in any way. My advice would be to get a third party independent appraiser involved. If he/she could document that the problems you''re having with your ring are not simply a result of "normal wear and tear", that would likely go a long way towards you getting the resolution you''re looking for (whatever that is). Where is the ring now? Would you be able to have an unbiased third party take pictures of the damage before it goes to Tacori? I used Richard Sherwood in Florida (I''m on the west coast and had my ring sent to him) when I was having problems with my setting and I sincerely believe that his pictures and report were the reason the company went the distance to correct the problems with my ring. I think it''s interesting that the jeweler says his platinum ring looks like it''s been "run over several times" as though this is simply par for the course. That, to me, does not describe normal wear and tear. Yes, platinum scratches and bends, but the damage you describe sounds excessive. In any case, it sounds like the ring will be going to Tacori for refurbishing and I really hope they fix it to your satisfaction. Good luck and keep us posted.
 
Hi Kylie,

I''m so sorry to hear about your problems with this jeweler and Tacori. I''m also sorry to hear that you have grown to hate your setting.
15.gif
I had to check out Orin Jeweler''s website and I came across this amusing statement:


"At Orin''s, we have one of the finest Jewelry Repair Departments around. We have been repairing fine jewelry for over 70 years, and our jewelers take great pride in going above and beyond your expectations. This philosophy has been the backbone of our success, and our continuous dedication to the fine details and superior quality is what keeps our customers coming back."
HA!!
29.gif

 
At this point, it sounds like you are done with this jeweler and even the Tacori ring. I would try to contact Tacori directly and give them your side of the story and one last chance to make it right. Send them a letter to their corporate office with all your documentation. I think the jeweler is hiding the fact that he tried to fix the ring himself the second time and cannot ask them to remake the ring for you again. Leave it to Tacori to decide if they want to provide you with the customer service you deserve. If they don''t offer anything better than what the jeweler is offering you, have them refurbish it and try to sell the setting to recoup some of the money you have lost. You said this ring is junk to you now...that is very unfortunately since you started with a beautiful ring that you loved and after all entire ordeal, nothing is going to make it good again. I''m sorry you have to go through this. Good luck with everything and I hope you can minimize your losses on this ring.
 
Date: 9/21/2006 11:45:45 PM
Author: Cehrabehra

I''m still on the fence between 14k and 18k gold strictly on a durability issue. It sounds SO elite to say ''platinum'' or at least ''18k'' but yanno, if it means having a ring that is gonna take knocks, I''d likely go to 10k need be. Sure gold wears away, but it doesn''t *bend* like platinum so all of that stuff about how great it is for pave etc is kinda like well yeah unless you whack it and bend it. And I intend to whack my ring on a lot of things. It is absolutely impractical to think I won''t.
i gave up on this years ago. i am hard on my ring. i like a plain solitaire, which i replaced, so far, three times.
 
Date: 9/23/2006 2:44:55 PM
Author: Jelly

Hi Kylie,

I''m so sorry to hear about your problems with this jeweler and Tacori. I''m also sorry to hear that you have grown to hate your setting.
15.gif
I had to check out Orin Jeweler''s website and I came across this amusing statement:


''At Orin''s, we have one of the finest Jewelry Repair Departments around. We have been repairing fine jewelry for over 70 years, and our jewelers take great pride in going above and beyond your expectations. This philosophy has been the backbone of our success, and our continuous dedication to the fine details and superior quality is what keeps our customers coming back.''

HA!!
29.gif

What a joke!! I know this customer won''t be coming back!!
 
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