Sorry to repost, I didn''t realize I couldn''t make edits after the fact, and wanted to clean some things up on the post - this relates to my buying experience with Exceldiamonds.com. This is a real stand-out company, and I encourage everyone to take a good look at them. I also posted my experience on ivouch.com and was not shocked to see dozens and dozens of other posters, not just consistently posting good reports about Exceldiamonds.com, but reports of the absolute excellence at all levels of their shopping experience with them.
I was upgrading my wife''s rings after 10yrs of marriage, and started my internet research. At first, without any thinking that I might purchase a ring online. I, probably like many, was very skeptical in purchasing jewelry, perhaps even especially a diamond, online. As I learned about diamonds with the wealth of good information online, I decided to do some price comparisons online, so at least I’d be in the right ballpark when we actually went to the various stores. Now armed with a fair understanding of the 4 C’s, and pricing, I went to the various high street stores, and got a big shock – not only were the prices massively inflated, but many of the stones were of very poor quality (now I understood how to determine that!)
I went back online, and stumbled across exceldiamonds.com. I was immediately impressed by their policies of guaranteeing their products - offering free overnight shipping, and full refund policies – clearly aimed at comforting the skeptical online buyer. I searched their name and found dozens and dozens of newsgroup reviews from individuals who were extremely satisfied with their purchase. I began sending them emails, questioning specific aspects of the purchase transaction, questions on various stones, metals, etc. Each time, a rapid and informative response came back from Barry at Excel – furthering my confidence in them. I’m not a wealthy guy, and spending a lot of money is something I take very seriously. More trips back to stores only did more to push me towards trying Excel – the stores were clearly heavily overpriced, and their staff didn’t know what they were talking about, while Barry is a generational gem guy, a professional, and he knows his stuff. So, I went with Excel, and made my purchase. The rings arrived, as promised, using next day delivery. They sent me a free kit containing a loupe and other neat gadgets so I might closer inspect my purchase. I then took my rings to an independent appraiser – to get the real story. Not only did his assessment match every aspect of the way the stone was marketed, the retail multipliers for the final price were astonishing. I was told that the exact same quality of stone/ring I received from Excel would retail more then $2,300 above what I paid. I’ve actually since tested this assessment by going back into the mainstream Zales, Kays, etc. and pricing rings of the same size and quality. The savings are incredible.
I would absolutely recommend Exceldiamonds.com to anyone. Their prices are amazing, their quality is spectacular, and their knowledge, professionalism and customer service is second to none. I have great admiration and respect for the Gutwein family (the family that owns and runs Exceldiamonds) and the way they have chosen to run their business. They are a shinning light within the industry and would implore anyone looking to make a diamond/ring purchase to at the very least consider what they have to offer. You will not be disappointed.
-Matthew
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