The irony of it all in my opinion is that if you didn''t purchase anythinig, but shoplifted something and put it in your pockets...you could just walk right by and no one would check your receipt.
freedom from being treated like criminal or like im living in a banana republic (it is getting to be more and more like one).Date: 12/1/2006 6:46:07 PM
Author: Christa
I don''t mind letting them check my receipt--it takes what? Ten seconds? And I figure anything that deters shoplifters delays price increases for the rest of us. What''s the big deal?
With memberships stores..they have the right to check your receipts because you signed a contract allowing it.
That said, any other store that you make a purchase in has NO RIGHT to check your bags. You have made a legal transaction and that property is now yours legally... regardless of what they post on the walls, that item belongs to you now and they cannot legally search your bag or check your receipt. THEY CANNOT RESERVE SUCH RIGHTS. I RESERVE THE RIGHT NOT TO HAVE MY PROPERTY SEARCHED.
Well . . . I'm not a lawyer or anything, but I'm pretty sure stores have a right to set whatever policies they want on their own private property, just like the rights I have on my own property. And we have the right to shop elsewhere if we are bothered by their policies.Date: 12/1/2006 7:40:14 PM
Author: mtrb
With memberships stores..they have the right to check your receipts because you signed a contract allowing it.
That said, any other store that you make a purchase in has NO RIGHT to check your bags. You have made a legal transaction and that property is now yours legally... regardless of what they post on the walls, that item belongs to you now and they cannot legally search your bag or check your receipt. THEY CANNOT RESERVE SUCH RIGHTS. I RESERVE THE RIGHT NOT TO HAVE MY PROPERTY SEARCHED.
I had a big issue with a hard guy security guard once, and I would not let him check my receipt or the items in my bag. They threatened to call the cops and to detain me, but ultimately I did nothing wrong and got in my car an left after I threatened to take legal action against them. In any court in this land you could sue for harassment and win. I hope someone does too.
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It''s sort of a complex issue, mainly having to do with loss prevention, again. Stores try to keep track somewhat of "serial returners." There are professional thieves out there who make their living doing this. Example: customer goes to one store location, shoplifts a high dollar item, then returns it at another location for store credit without a receipt or even using a counterfeit receipt for cash back. Using a computer and a roll of receipt tape obtained through a "connection" who works for the company, these people can make their own receipt and use it in this way. Companies ask for personal info to try to keep track of things like this, so that when they do build up enough evidence they can take legal action. A manager isn''t going to tell the average customer that kind of information, not wanting to deter that person from spending money in their store... and if a customer refuses to give that information out there isn''t a lot the store can do about it, so if you''re not willing to give them your info, just be polite about it and don''t give it to them. If you do encounter a problem with store personnel, and the store manager isn''t cooperative, just ask them for the number of their district manager or the corporate office.Date: 12/3/2006 1:28:43 PM
Author: nejarb
Okay, this is only somewhat related, but does anyone know why stores ask for your full name, phone #, adress, and soemthimes even date of birth when you return something?
One day I went to return several items at the mall when I was trying to put together a work wardrobe, and I asked at each of the stores why they needed that info, what they did w/ it, etc, and at each store it was the same response--let me get my manager...then manager comes and says it''s just policy and that they need it to do the return. Right, I say, but WHY? oh, says mgr, just so that we can enter your info in the computer b/c it''s part of the return process. WHY, I ask again, is it part of the return process? mgr: it''s just policy.
I even told one of them look, if you don''t want to tell me b/c it''s some big secret, that''s okay, just tell me it''s a secret; I''m just trying to figure out how the world works, and I don''t have any alterior motives and I think your store is great. At this point this mgr was just looking at me like she really wanted me to leave the store! what''s the big deal? I swear people (myself included) take themselves way too seriously sometimes. This is as far as I could get, it was like talking to a brick wall w/ all of them. I''ve never worked in retail. what''s going on w/ this ''policy''?
btw, the last time I returned something, I told the clerk ''no thank you'' when he asked if he could have my address, etc. He didn''t press, but if he had, I''d have told him it was MY return policy or something like that (unless he had been the one who finally gave me a good reason for them needing my info!).
Not only are there professional thieves out there, there are amateurs as well. And btw, I have seen plenty of cases where those people will give their (correct) personal information, OR they use an alias/aliases and companies are able to track the alias as well, which normally contains a portion of correct information. The method has been proven to be very successful in catching some of these professionals, as well as the amateurs.Date: 12/4/2006 12:07:43 AM
Author: starryeyed
Whenever I am asked for my phone number, I politely tell the person that it is unlisted. I NEVER give it out - my junkmail/catalog battle never seems to end.
What I found funny about your explanation regarding the name/address/phone requirement for returns, Monarch, is the store''s delusion that a criminal would actually give REAL information, or even repeat information. What, an honest criminal? This clearly seems like a case where a store is asking for unnecessary info!
Date: 12/4/2006 9:30:35 AM
Author: monarch64
Not only are there professional thieves out there, there are amateurs as well. And btw, I have seen plenty of cases where those people will give their (correct) personal information, OR they use an alias/aliases and companies are able to track the alias as well, which normally contains a portion of correct information. The method has been proven to be very successful in catching some of these professionals, as well as the amateurs.Date: 12/4/2006 12:07:43 AM