Hey everyone -
The short version: If I ever have trouble with a designer setting (Simon G in my case) will I need to deal with them through the retailer that originally sold me the setting, or will any authorized Simon G reseller be able to help?
The long version: I'm in the process of purchasing an engagement ring for my girlfriend/fiance. At long last I was able to decide on a setting style that I'm confident she will like, a vintage Simon G style in platinum. I purchased it from Robbins Brothers, because they had it in stock, and therefore it could be returned within 30 days (in theory at least), and because their price on the settingwas the same as that of several other jewelers I consulted (presumably because the MSRP was set by the designer).
I have been working with a different local jeweler for a couple months trying to find the right diamond, and I finally purchased it today. Robbins Brothers had insisted on setting the stone themselves if I wanted the option of returning the setting after it was mounted, which I was initially fine with. Now, however, they are quoting $200 for mouting the stone, as opposed to the $75 they quoted when I purchased the ring (the other jeweler will do it for free). What's more, they stated that if another jeweler mounts the stone, they can't honor the warranty on the ring either. For some reason I was able to stomach $75, but I'm balking at $200. This whole episode has so turned me off from RBros (at least my local one) that I'd prefer to wash my hands of them completely.
I can deal with the lack of a return policy (I'll bite the bullet and show my girlfriend the style), and I understand that Simon G has their own warranty on the ring, but I'm wondering if, in the event there's a workmanship problem with the setting (a pave stone falls out, etc), will it be a problem if I deal with them through a different jeweler than the one I bought the ring from?
Thanks for any advice!
- Jacob
The short version: If I ever have trouble with a designer setting (Simon G in my case) will I need to deal with them through the retailer that originally sold me the setting, or will any authorized Simon G reseller be able to help?
The long version: I'm in the process of purchasing an engagement ring for my girlfriend/fiance. At long last I was able to decide on a setting style that I'm confident she will like, a vintage Simon G style in platinum. I purchased it from Robbins Brothers, because they had it in stock, and therefore it could be returned within 30 days (in theory at least), and because their price on the settingwas the same as that of several other jewelers I consulted (presumably because the MSRP was set by the designer).
I have been working with a different local jeweler for a couple months trying to find the right diamond, and I finally purchased it today. Robbins Brothers had insisted on setting the stone themselves if I wanted the option of returning the setting after it was mounted, which I was initially fine with. Now, however, they are quoting $200 for mouting the stone, as opposed to the $75 they quoted when I purchased the ring (the other jeweler will do it for free). What's more, they stated that if another jeweler mounts the stone, they can't honor the warranty on the ring either. For some reason I was able to stomach $75, but I'm balking at $200. This whole episode has so turned me off from RBros (at least my local one) that I'd prefer to wash my hands of them completely.
I can deal with the lack of a return policy (I'll bite the bullet and show my girlfriend the style), and I understand that Simon G has their own warranty on the ring, but I'm wondering if, in the event there's a workmanship problem with the setting (a pave stone falls out, etc), will it be a problem if I deal with them through a different jeweler than the one I bought the ring from?
Thanks for any advice!
- Jacob
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