I recently purchased a diamond and a custom ring from one of the pricescope recommended vendors. They informed me that they would have a three week lead time and the cost of the setting was $4000. It has been 4 weeks since the purchase of the ring and I have not gotten a definite completion date. After the beginning work for the setting was complete (Wax represntation), they determined that the ring would cost more due to it being more complicated than they originally thought. They want to charge me between 500-1000 extra dollars for the ring because it was more difficult to create and might use more material (platinum).
I don't want to seem unreasonable, but I feel that they should have provided me a more accurate quote when I asked for it. I was upfront with the design, carat weight, clarity, etc. I went with them (even though they were slightly more expensive than other PS vendors) because of the glowing reviews on this forum and they had a stone that fit my criteria. Since I have already paid for the stone and the original setting cost (and no return policy on custom jewelry), I am in a little bit of a bind. Do you all think it is reasonable for them to increase the total cost of the ring anywhere from 12-25%!?
I think that they should provide the service that they said they would for the price that they said, but I really have no leverage other than going to my credit card company and putting in a complaint. Has anyone else dealt with something like this and if so, what did you do.
I don't want to seem unreasonable, but I feel that they should have provided me a more accurate quote when I asked for it. I was upfront with the design, carat weight, clarity, etc. I went with them (even though they were slightly more expensive than other PS vendors) because of the glowing reviews on this forum and they had a stone that fit my criteria. Since I have already paid for the stone and the original setting cost (and no return policy on custom jewelry), I am in a little bit of a bind. Do you all think it is reasonable for them to increase the total cost of the ring anywhere from 12-25%!?
I think that they should provide the service that they said they would for the price that they said, but I really have no leverage other than going to my credit card company and putting in a complaint. Has anyone else dealt with something like this and if so, what did you do.