My fiance and I went to jeweler in a nearby city for a custom designed e-ring...the original thread explaining my saga can be found here
My fiance has contacted the jeweler about our disappointment in the resulting ring...and it did not go well.
Basically the jeweler got very upset, and insisted that he showed him everything he could have about the design, how the prongs would look etc. He may feel that way, but that is not the case- there were 3 meetings prior to the completion of the ring: the first to discuss the basics, the second produced the sketch i posted in the other thread, and at the third the jeweler had already cast the platinum and had all but attached the prongs and set the center stone. So while he DID show him what it would look like, there was nothing that could be done at that point...and my boyfriend not being a jeweler, didn't quite understand that the prongs would NOT be sunken into the shank.
The jeweler gave us two options:
One- he could "cut" into the ring to sink it lower, but would not remake it.
Two- we could take our business elsewhere, but would have to pay him 500 dollars for the labor.
THIS SEEMS ABSURD. Why should we pay him for labor, if the expected service wasn't performed? I work as a custom framer, so I know a bit
what it's like to feel like i've wasted time and material on an unhappy customer, but i have never EVER felt justified in asking to be paid for anything they rejected. The jeweler actually suggested that maybe we should have just gotten something mass produced, so obviously he's missing the point that we wanted something SPECIFIC.
So at this point what can we do? My fiance paid the first deposit on his debit and the second with a check, so i don't know what we can do as far as disputing that 500 dollars.
A few minutes after the original phone convo, the jeweler called back to apologize for getting to emotional, which we appreciate. But frankly these two offers are not good enough. At the very least I want a complete remake, since there ere several other elements that were not quite right.
So, are there any words of advice out there? The fisrt things that come to mind are BBB, but i hope it doesnt come to that, esp since we're poor and can't afford to lose 500 for the amount of months it will take for any resolution to happen w. the bureau.
Any advice would be greatly appreciated! here
My fiance has contacted the jeweler about our disappointment in the resulting ring...and it did not go well.
Basically the jeweler got very upset, and insisted that he showed him everything he could have about the design, how the prongs would look etc. He may feel that way, but that is not the case- there were 3 meetings prior to the completion of the ring: the first to discuss the basics, the second produced the sketch i posted in the other thread, and at the third the jeweler had already cast the platinum and had all but attached the prongs and set the center stone. So while he DID show him what it would look like, there was nothing that could be done at that point...and my boyfriend not being a jeweler, didn't quite understand that the prongs would NOT be sunken into the shank.
The jeweler gave us two options:
One- he could "cut" into the ring to sink it lower, but would not remake it.
Two- we could take our business elsewhere, but would have to pay him 500 dollars for the labor.
THIS SEEMS ABSURD. Why should we pay him for labor, if the expected service wasn't performed? I work as a custom framer, so I know a bit
what it's like to feel like i've wasted time and material on an unhappy customer, but i have never EVER felt justified in asking to be paid for anything they rejected. The jeweler actually suggested that maybe we should have just gotten something mass produced, so obviously he's missing the point that we wanted something SPECIFIC.
So at this point what can we do? My fiance paid the first deposit on his debit and the second with a check, so i don't know what we can do as far as disputing that 500 dollars.
A few minutes after the original phone convo, the jeweler called back to apologize for getting to emotional, which we appreciate. But frankly these two offers are not good enough. At the very least I want a complete remake, since there ere several other elements that were not quite right.
So, are there any words of advice out there? The fisrt things that come to mind are BBB, but i hope it doesnt come to that, esp since we're poor and can't afford to lose 500 for the amount of months it will take for any resolution to happen w. the bureau.
Any advice would be greatly appreciated! here