cracked diamond in idj eternity band-HELP!

[kcdobson]

So...after much research and advice from ladies on here. I ordered an eternity band of .16 pointers from idj. Well, I wore the ring once out to dinner and a movie with my husband. I cleaned it and put it on this morning and noticed that one stone looked cloudy. Upon closer inspection, I saw it was cracked from edge to edge! I am not hard on my jewelry and I honestly have not banged this ring around in the one real time I have worn it so far. I have contacted Luann and am hoping they will fix it, but I will be honest, this makes me nervous. What do you ladies think? Have any of you ever experienced this problem with IDJ?

 

[denverappraiser]

IDJ didn't make it. It's a rock, and sometimes rocks break. Sometimes it's on the first day, sometimes it takes 100 years. That said, IDJ still may be willing to help you out anyway just for PR reasons and they may have some sort of warranty that covers it. Definitely ask. If you're confident that it wasn't damaged when you got it then I have my doubts that it's really their fault but they're probably the solution anyway. I'll keep my fingers crossed and hope for the best. Let us know what they say.

 

[PintoBean]

So sorry this happened to you! My heart would have dropped upon discovering the cracked diamond.

What happened to you is the major reason I never go eternity. I can bang into things with diamonds on top of my finger and not feel it, but palm side, I'd never know it for sure. I just wouldn't feel it or notice if I was bracing myself and inadvertently pressing the ring against a surface, e.g., getting in and out of my car.

I would find out from idj what their long term policy is for replacing any stones that get damaged.

 

[kcdobson]

I spoke with Yeketiul a few minutes ago. He advised me to send the ring back to them and he would take a look at it. He then would call me and let me know what needed to be done. I plan to mail it tomorrow and will keep you updated with the outcome. I guess I should have inspected every inch of it when I received it, but I was just so excited. Hoping they fix it free or at least for a reasonable fee.

 

[Asscherhalo_lover]

That's what happens with eternity bands. Diamond are more fragile than you think. My first eternity band I broke 3 of the small diamonds two days after getting it. Get it insured.

 

[Enerchi]

Last November, we visited NYC (during Hurricane Sandy, I might add, which meant that EVERYTHING was closed for about 4 days!) and had an issue w my 1/2 eternity. Yekutiel fixed the issue with in an hour and I was off and running at no charge. A cracked diamond is different, but I FIRMLY believe that he will do his absolute best to make it right and at a fair cost, if any.

IDJ is amazing for customer service. Don't worry - they will make it right!

 

[Candygrl]

I asked them this question before ordering my eternity from IDJ and If it happens the fee is very reasonable to replace the stone. They also said if it happened in the first couple of months they would probably only charge shipping. PP is correct they will most definitely make it right

 

[kcdobson]

Sent the ring today, should arrive Tuesday. Will let you know what happens. Thanks for the support

 

[kcdobson]

So after more than a week of worrying about the ring in the mail. USPS registered mail finally delivered the ring on Monday (yesterday). Yekutiel called me and let me know the ring was badly cracked all the way through. Since it is a .16 diamond, he agreed to replace it for $150 (including shipping back to me). I am very excited that he gave me such a reasonable repair fee.

 

[Laila619]

Eternity bands are very fragile. Would you consider switching to a semi-eternity? Unfortunately, this will probably happen again.

 

[WillyDiamond]

So after more than a week of worrying about the ring in the mail. USPS registered mail finally delivered the ring on Monday (yesterday). Yekutiel called me and let me know the ring was badly cracked all the way through. Since it is a .16 diamond, he agreed to replace it for $150 (including shipping back to me). I am very excited that he gave me such a reasonable repair fee.

You think that is reasonable? The stone cracked within a few days of you receiving the ring. What we will never know if the stone was cracked by IDJ or by you. Either way, out of good customer service within just a short time I think the repair should have been free or free and you pay the shipping. That small stone costs him very very little and his bench jeweler is probably salaried. I think out of good will and a future recommendation, he should not have charged anything. After this experience can you really recommend him or recommend him with a caveat? My takeaway on this is that he nickel dimed you.

 

[msop04]

So after more than a week of worrying about the ring in the mail. USPS registered mail finally delivered the ring on Monday (yesterday). Yekutiel called me and let me know the ring was badly cracked all the way through. Since it is a .16 diamond, he agreed to replace it for $150 (including shipping back to me). I am very excited that he gave me such a reasonable repair fee.

You think that is reasonable? The stone cracked within a few days of you receiving the ring. What we will never know if the stone was cracked by IDJ or by you. Either way, out of good customer service within just a short time I think the repair should have been free or free and you pay the shipping. That small stone costs him very very little and his bench jeweler is probably salaried. I think out of good will and a future recommendation, he should not have charged anything. After this experience can you really recommend him or recommend him with a caveat?

by Laila619 » 19 Nov 2013 10:10
Eternity bands are very fragile. Would you consider switching to a semi-eternity? Unfortunately, this will probably happen again.

I agree with Laila... Eternities are fragile.

I have no idea when or how this happened of course, but if the ring itself was cracked, then it was probably something you did unknowingly. It's unlikely that a vendor would send out a ring that was "badly cracked all the way through"... Like another poster mentioned, sometimes we don't realize that our palms take a beating compared to the tops. I'm glad they are going to repair it for you though!

 

[TC1987]

It doesn't seem possible to me that the ring itself cracked if just worn to dinner and a movie. I think I'd want a new one, or a different design. I am notorious for cracking the shanks of rings. and I have never cracked one under any normal circumstances. What usually did it was I picked up something heavy and put too much pressure on the ring. By heavy, I mean a truck battery, or I moved furniture all day, or I hauled pallets of some heavy stuff for a trade show or swap meet, and just generally beat the tar out of it before it cracked. Even with all that, I have bent rings at the solder joint where they were sized but never actually split one open there.

 

[kcdobson]

The ring itself wasn't cracked, just one of the diamonds on the underside. I was hoping he wouldn't charge me, but I guess at this point I just want the ring repaired and back to me.

 

[AprilBaby]

I have had my WF eternity for 6 months and no problems but that's what the insurance is for.

 

[plummiecat]

I've had my eternity band for almost 11 years and I have never damaged a stone. I wear it 24/7. I did lose a diamond after about 5 years of wear and the jeweler replaced it for $75 including shipping. I think IDJ should have repaired it for free. The cost is nominal for them.

 

[motownmama]

Was there resolution of this issue? I hope!

 

[kcdobson]

Motownmama:
they are replacing the cracked diamond for $150 (incl. shipping).

 

[heididdl]

So after more than a week of worrying about the ring in the mail. USPS registered mail finally delivered the ring on Monday (yesterday). Yekutiel called me and let me know the ring was badly cracked all the way through. Since it is a .16 diamond, he agreed to replace it for $150 (including shipping back to me). I am very excited that he gave me such a reasonable repair fee.

You think that is reasonable? The stone cracked within a few days of you receiving the ring. What we will never know if the stone was cracked by IDJ or by you. Either way, out of good customer service within just a short time I think the repair should have been free or free and you pay the shipping. That small stone costs him very very little and his bench jeweler is probably salaried. I think out of good will and a future recommendation, he should not have charged anything. After this experience can you really recommend him or recommend him with a caveat? My takeaway on this is that he nickel dimed you.

Ditto

 

[CymoneD]

What I am not understanding is how you can crack a diamond without knocking it against other diamonds?? Unless it was already cracked to begin with, I mean isn't it true that only diamonds break diamonds? Your fix (in my opinion) should've been on the house based on that fact alone.

 

[Gypsy]

Cymone, unfortunately you are completely wrong.

She said the diamond cracked. That just needs pressure not another diamond. Diamonds can cut and scratch one another. But cracking one just takes a good hit on the right place on the ring. I've cracked diamonds, just while sleeping and having my ring hit my wood headboard. This is why we recommend you don't wear my rings when sleeping, or when cleaning, or working out. Or any other activity that can result in banging your ring around.

It doesn't take a lot of pressure either if you hit it just right.

There's no reason why the vendor should pay for that. They didn't bang the diamond around. The person wearing it did.

This is also why I never recommend eternity bands. You are much more careful with the top of your fingers than you are with the bottom, where you grasp things. You could bust a diamond just gripping something too tight.

 

[happybear]

There's no reason why the vendor should pay for that. They didn't bang the diamond around. The person wearing it did.

Unfortunately, no one can be sure of that. OP says she can't recall banging on anything, and she didn't check the ring when she received them.

I am sure IDJ does good work, as so many has expressed on this board.

But my experience with them recently was not as stellar. I ordered their famous earring jackets. When I received them, one of the jackets' hole where my stud is supposed to go in is too small. Being disappointed was an understatement. After reading so many rave reviews, one would have thought such detail would not be missed. I mean, what is the point of having a jacket where I can't even put my stud through?!

I contacted Luann immediately. She apologised but brushed this off as a quick fix any jeweler around me can rectify. Maybe because I am not based in the States, they did not offer to fix it for me. So, till now the jackets are still locked up in my drawer, waiting for me to find time to get it fixed...



I guess vendors are not perfect. And sometimes certain quality issues can be overlooked.

 

[Gypsy]

There's no reason why the vendor should pay for that. They didn't bang the diamond around. The person wearing it did.

Unfortunately, no one can be sure of that. OP says she can't recall banging on anything, and she didn't check the ring when she received them.

I am sure IDJ does good work, as so many has expressed on this board.

But my experience with them recently was not as stellar. I ordered their famous earring jackets. When I received them, one of the jackets' hole where my stud is supposed to go in is too small. Being disappointed was an understatement. After reading so many rave reviews, one would have thought such detail would not be missed. I mean, what is the point of having a jacket where I can't even put my stud through?!

I contacted Luann immediately. She apologised but brushed this off as a quick fix any jeweler around me can rectify. Maybe because I am not based in the States, they did not offer to fix it for me. So, till now the jackets are still locked up in my drawer, waiting for me to find time to get it fixed...



I guess vendors are not perfect. And sometimes certain quality issues can be overlooked.

They should pay for that. Absolutely. That's clearly a manufacturing issue.

And I would call IDJ and talk to Yekutiel (not Luann) and tell him he needs to pay for the shipping and the fix it.

You have the responsibility to get what you deserve. So do your follow up. Now. And get it done.


As for the OPs ring. I loupe everything I get--- bought in person or online or get in appraised the minute I get-- before I wear it. It's a smart precaution no matter who you buy from. For exactly issues like this.

 

[happybear]

They should pay for that. Absolutely. That's clearly a manufacturing issue.

And I would call IDJ and talk to Yekutiel (not Luann) and tell him he needs to pay for the shipping and the fix it.

You have the responsibility to get what you deserve. So do your follow up. Now. And get it done.


As for the OPs ring. I loupe everything I get--- bought in person or online or get in appraised the minute I get-- before I wear it. It's a smart precaution no matter who you buy from. For exactly issues like this.

Gypsy, my point in posting is to highlight that vendors do make mistakes. Some posters have assumed that the OP caused the cracks because IDJ can't possibly send out a ring with a cracked diamond. Clearly, as in my jacket incident, IDJ was definitely in the wrong. I agree OP should have inspected the ring when she first received it. That is a lesson to learn.

Yekutiel is aware of my case. He offered to reimburse me $20 for the 'inconvenience' of getting a jeweler to fix it. To me, that showed the level of their customer service.

Should I call to speak to Yekutiel to demand for a service they are reluctant to render? I'm a full time working mother of a 1.5 yo. Due to the time difference, by the time IDJ opens, I can barely keep my eyes open. That is why I could only email them to communicate my frustration.