Consumer Information : Complaints : Bad Business Bureau, etc

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Interesting sites helping consumers to fight back:

Rip-Off Report

Complaints.com

Communications Decency Act of 1996 ("CDA") -- 47 U.S.C. § 230 Protection for private blocking and screening of offensive material

U.S. 4th Circuit Court of Appeals: ZERAN v AMERICA ONLINE INC

Google directory: Consumer Information : Complaints