mwalker2013
Rough_Rock
- Joined
- Nov 16, 2016
- Messages
- 4
I am really sorry if this is the wrong forum, hopefully I am in the right place. My wife reads these boards a lot and said someone might be able to help or have advice.
My wife and I are celebrating our 10th anniversary on December 15th. I wanted to get her a new wedding set and she asked for a sapphire engagement ring. We did a lot of research and everyone recommended James Allen as the place to get it from, and that worked out well for us because we were providing our own (lab created, her request) sapphire. We sent the stone in to them a few weeks ago and received the ring back in the mail today.
As soon as I opened it, the first thing I saw was a large scratch on the face of the sapphire. We bought it brand new from Chatham Gems back in early October, and it definitely was not there before we sent it to James Allen. When it came my wife and I had checked it as carefully as anyone could, because we wanted to make sure that stone was absolutely perfect, and the place we bought it from had a guarantee that we could return it for another stone if we didn't like it for any reason.
We spoke to James Allen right away and were told that they made no notes about any sort of scratch when they received it. No one ever contacted us to say anything about it, which I assume they would have had to do if they received a scratched stone from us, if only to protect themselves. It goes through a quality check after it's made, and again, we were not contacted in any way about anything. The person I spoke to was sympathetic but wasn't really able to offer anything in terms of a resolution. We're sending the ring back today to see if there is anything they can do in terms of buffing it out, but I don't know if that's something that is even possible (and I don't really have a lot of confidence in them right now). And even if we tried to buy a new sapphire and have it sent to James Allen (something we can't afford), I was told they couldn't guarantee it would be ready in time for our anniversary.
The worst part about this is my wife was not going to look at the ring until I gave it to her on our anniversary, and I had to show it to her after it came this morning, and she was crushed. When my wife and I were married, we didn't have enough money for a ring and she didn't get a traditional proposal. I've been planning to do this for years, and now it's been ruined because James Allen was careless. I'm just so upset. I am really hoping they will make this right, but frankly, I don't really know how they can.
Does anyone have any advice on what we should do, or any knowledge on anything that can be done to fix this? We're grateful for any help and information. I've included before and after photos for reference, obviously the ones of just the sapphire were taken before we sent the stone to James Allen. Hopefully the scratch is visible, taking photos of it was a bit of a challenge.
Thanks for reading, and mostly for letting me vent.
-Matt
My wife and I are celebrating our 10th anniversary on December 15th. I wanted to get her a new wedding set and she asked for a sapphire engagement ring. We did a lot of research and everyone recommended James Allen as the place to get it from, and that worked out well for us because we were providing our own (lab created, her request) sapphire. We sent the stone in to them a few weeks ago and received the ring back in the mail today.
As soon as I opened it, the first thing I saw was a large scratch on the face of the sapphire. We bought it brand new from Chatham Gems back in early October, and it definitely was not there before we sent it to James Allen. When it came my wife and I had checked it as carefully as anyone could, because we wanted to make sure that stone was absolutely perfect, and the place we bought it from had a guarantee that we could return it for another stone if we didn't like it for any reason.
We spoke to James Allen right away and were told that they made no notes about any sort of scratch when they received it. No one ever contacted us to say anything about it, which I assume they would have had to do if they received a scratched stone from us, if only to protect themselves. It goes through a quality check after it's made, and again, we were not contacted in any way about anything. The person I spoke to was sympathetic but wasn't really able to offer anything in terms of a resolution. We're sending the ring back today to see if there is anything they can do in terms of buffing it out, but I don't know if that's something that is even possible (and I don't really have a lot of confidence in them right now). And even if we tried to buy a new sapphire and have it sent to James Allen (something we can't afford), I was told they couldn't guarantee it would be ready in time for our anniversary.
The worst part about this is my wife was not going to look at the ring until I gave it to her on our anniversary, and I had to show it to her after it came this morning, and she was crushed. When my wife and I were married, we didn't have enough money for a ring and she didn't get a traditional proposal. I've been planning to do this for years, and now it's been ruined because James Allen was careless. I'm just so upset. I am really hoping they will make this right, but frankly, I don't really know how they can.
Does anyone have any advice on what we should do, or any knowledge on anything that can be done to fix this? We're grateful for any help and information. I've included before and after photos for reference, obviously the ones of just the sapphire were taken before we sent the stone to James Allen. Hopefully the scratch is visible, taking photos of it was a bit of a challenge.
Thanks for reading, and mostly for letting me vent.
-Matt