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mijamajasky

Rough_Rock
Joined
Jan 24, 2008
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Hi, well I have been trying to get my paperwork STILL for a stone purchased in December...The store was closed for about a week after V-day and I went back yesterday and dum de dum...they still could not give me any paperwork because they still did not have all the stats on the ring...so I need to bring my ring back to them so they can get the "just take down some numbers"...and I yet agan asked about insurance and he looked at me and said "why? with what your husband does..." so anyway, I picked up a form from Jewelers Mutual...anyone familiar with this insurance agency??
 
Something about this whole thing is not sitting well with me...why in the world is this jeweler having such a hard time producing the paperwork? It has been 2 months!

I yet agan asked about insurance and he looked at me and said 'why? with what your husband does...' so anyway, I picked up a form from Jewelers Mutual...anyone familiar with this insurance agency??
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And this does not make any sense to me at all. What should your husbands career have to do with insuring your ring? I have my rings insured through State Farm, but I have heard other members talk about Jewelers Mutual, so hopefully one of them will chime in soon
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Jewelers Mutual is a very respected insurance company that specializes in jewelry insurance coverage
for consumers as well as insuring retailers, wholesalers and other industry professionals.

You can find hundreds of posts regarding Jewelers Mutual by searching.
They also allow you to replace your item at the store or vendor of your choice.

Jeff Averbook,GG
Graduate Gemologist since 1986
www.metrojewelryappraisers.com
 
This all sounded incredibly inept & inefficient before - but now it is just starting to sound plain suspicious.

I cannot imagine why on earth they need to ''just take down some numbers'' to get your paperwork for the stone.

They should KNOW which diamond they sold you, and which certificate relates to that. They shouldn''t need to look at your diamond to find the right certificate. It should take no more than a few days to have the paperwork pulled out and sent.

I don''t know about other PS members, but personally I would absolutely would NOT leave the ring with them. I would not trust them not to do something underhand.

Perhaps I am quite a demanding consumer, but if I were in your position I would let the store know that you will NOT be leaving your ring with them, and give them a deadline of, say, four working days to get the paperwork sent in. I would be very firm but polite, and explain that you have been extremely patient with them up until this point, but that you are simply not prepared to wait any longer.

I would make it clear that unless the paperwork is available by this date, that you will be returning the ring for a full refund.

I am highly suspicious of their comment about your husband''s salary.

It is not only a deeply personal comment to make, not to mention unprofessional - but it is also none of their business. If your husband''s salary is of such interest to them, it makes me wonder if they took advantage of him when making the sale, and if perhaps he paid over the odds for the ring, or hasn''t received what he thought he was paying for.

This makes me doubly doubtful over the whole missing paperwork scenario.

I am sorry that you are going through this, and obviously you have to deal with the situation in whichever way you feel comfortable with.

I just think if it was me, I would be taking my money and getting out of there fast! :)

*hugs*

x x x
 
ditto what Cleo said.


I''m sorry if this sounds harsh, but you have been given really good advice from PSers from the beginning, yet for some reason you still seem to be placing stock in what the jeweler tells you despite all the red flags we have pointed out. If you are serious about making sure you didn''t get cheated, PS is an incredible resource to help you figure out what to do to work out this situation in a way that protects your own interests. We have no idea whether or not there has been any wrongdoing, but we can suggest steps to get the information you want. It is up to you to take those steps. Getting the stone insured by JM is a step in the right direction. I would not trust the jeweler to process any paperwork for insurance on the stone. I recommend dealing directly with JM, and if they need information that you don''t have about the stone and the jeweler has not yet provided, that is where an independent appraisal again becomes extremely important.

At this point, unless they are willing to give you back every cent that was paid and let you walk away, it is time to go into red alert mode. if the store won''t give a full refund when requested and the stone was purchased with a credit card, i would talk to the cc company about intervening and getting a refund for you.
Do not give them the stone. At all. Not even for a split second. Not even if they tell you you can ''watch'' them -- there have been too many stories about a stone being ''palmed'' and replaced with another. Particularly if you still haven''t gotten an independent appraisal as we advised on your previous thread. Otherwise, you will never have any way to know if they switched the stone.
You need to start making sure that every thing is in writing -- any communication on the phone with the jeweler should be followed up with a letter or email saying that you are "confirming" your conversation of (date/time) in which you discussed (summary of what you discussed) and instructing them to contact you immediately in writing if that is not their understanding of the conversation.
good luck!
 
Ditto Cleo!! I would be very apprehensive in this situation. Is an independent appraisal an option for you? If I were in your situation, I would get an independent appraisal asap. It can be used for your insurance so you can get that process started. I personally use State Farm, and they have been great. They had to replace my center stone last fall and SF was very fast and professional. Plus, by having the ind. appraisal you can see if the paperwork the jeweler sends you is even the correct paperwork for your stone. Thats what I would be suspicious of. Or the jeweler trying to trade out the stone to "match" some papers they happen to have in the store. I haven''t read the history of all this, so I am gonna go back and see what has led up to this point. Appraising it is where I would start at this point. I have my fingers crossed for ya.
 
Hi all,
Sorry if I come off incompetent about all this...I appreicate all your input...I would of never even been concerned had I not found this site...that being said, I thought I needed the paperwork in order to get an appraisal so there was something to compare too...as far as the comment about my husbad it was not about his salary it was about his carrer in the military...I guess he thought he was being clever...I just have a feeling my husband was oversold and that, I know I can not do anything about except be ticked off and start telling people where I went...Alot is guilt too, my husband works 3 jobs and for him to buy me a stone to show his appreciation for all I do and being left alone alot, it just burns me up to know he could of gotten ripped off...anyway, I will be as proactive as possible...would be great if you could all come with me!!
 
Hey :)

No, you don''t come off as incompetent. *hugs* :)

I would say you are exactly the same as most normal consumers. A bit unsure of your rights, perhaps, not really wanting to cause a fuss and maybe a little embarassed about having to complain.

The thing is that NONE of this is the fault of either you, or your husband... so bear that in mind at all times.

Your husband did what he thought was best, and he paid money in good faith for a certificated diamond. The problem is, your certificated diamond doesn''t actually have a certifcate (not that you have seen evidence of, anyway).

It''s not your fault that the store have been incompetent in not getting you the paperwork.

If I could possibly go there with you, I would do it in a heartbeat, believe me. I am a bit unusual in that I stand up for my consumer rights a bit more that most people do... but I do try and do it as nicely as possible. :)

You say that there is nothing you can do now except be ticked off & warn others. NOT TRUE!!!!!

You have a choice...

1). You can do nothing and live with a stone and no certificate.
2). You can get the certificate & get the diamond appraised to make sure it matches what your husband bought.
3). You can get a refund on the stone and buy something from another vendor.

Option 1 - the jeweller wins and you lose. You haven''t got what your husband paid for.
Option 2 - you have to spend money on the appraisal, and you may then have to get a refund on the stone anyway, if it''s not what you paid for.
Option 3 - You win. You get to buy a stone you are happy with from a reputable vendor.

I know what I would do. The question is, what do you want to do?

You have the support of us all on PS. We want you to get value for money, and not get ripped off... and it seems to me that at the moment there''s a reasonable chance that you might have been ripped off.

You certainly haven''t got what you paid for.

Your husband works three jobs to buy you a lovely diamond (bless him!)... his hard earned money should be spent on the best possible quality diamond that you can get, and not just lining the pockets of some profiteering B&M with no interest in satisfying his customers.

Please, take the decision to DO something about this... and let us back you up all the way.

x x x
 
cleo broke it down very well. we really are here to be *with* you when you stand up for your rights as a consumer. i didn''t mean to sound impatient -- i guess i''m just a little more assertive about these things and maybe impatient with others as a result.
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i really do want to see you have the best resolution possible, especially given the lengths your husband went through to buy this lovely gift for you. please keep asking questions, but please also read our responses and let us know if there are things that are unclear so that we can help walk you through the situation in the best way.
re: the appraisal, it is my understanding (appraisal experts jump in if this is incorrect!) you should not need anything other than the stone to get an appraisal. the appraiser should not look at the certification or consider any other information about the stone until after he/she has examined the stone. this way their examination is not shaded by prior knowledge. while it would be helpful to have the certification so that you can easily compare what the appraiser says with what the grading laboratory says, that is not required to get an appraisal. in this situation, since the jewler won''t give you the certification/grading papers (if any exist), you can only compare the appraisal to what the jeweler told your husband he was buying and how much was paid. if that doesn''t match up, you are in a much better position to force the jeweler to either accept a return or get your cc company involved or go to the local media. he should be more cognizant that what your husband does for a living is something that would probably cause more, rather than less, outrage if you did get ripped off.
 
Thanks guys...how much does an appraisal usually run? I live on Long Island, anyone know of a place in Nassau County? Should I go by his shop first and pick up the papers or I mean let him look at the stone to get 'the numbers' he needs? Or should I just do the appraisal, get that info and then see what he says? Exatly what does an appraisal say/do? Sorry again to sound so inept! Your patience much appreicated!!!!
PS CLEO - I really like your setting...who is it by? Also, what type of wedding band will you wear with it?? I really like how the prongs set on top of your stone..
 
I am not sure about prices where you live, but here they generally run in the vicinity of ~$70 to $200. Depends on where you take the stone. This is an area where I would spend a little more and get the most reputable and accurate appraisal possible. There are appraisers who are better than others. Helpful hints of a good appraiser are their certifications, gemologist status, Better Business Bureau member, in an established business. Look in the yellow pages for a place to start. Or search the internet. That appraisal paperwork is going to be a VERY valuable piece of paper for you. It will A. get your insurance coverage taken care of accurately, and B. provide backup for whatever "paperwork" this jeweler may attempt to give you. The appraisal doesn''t take very long--and its very worth it, if not essential, in this situation. Good luck sweetie-let us know what comes out of the appraisal. We''re here for ya!
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PS--Cleo, your advice has been EXCELLENT!!!
 
I can't speak for long island, but as I recall the appraisal I had done (which including looking at the stone unset first and then again after setting) was about $110 and I paid a little extra to have some special reports done on the light return of the stones, but that is technology specific to the appraiser I used. I think those ran around $20 each. I was choosing between 2 stones and they actually looked at both but just did a full appraisal report on the one I picked.
I don't know of anyone specific in or around NY, but if you look at the top of the page there is a "resources" tab and the first option lists appraisers. That is a good place to start. There are also quite a few appraisers who are active PS posters who will accept stones through insured mail or other parcel services (and will advise you about what service to use to make sure you are protected).
As I mentioned in the last thread, ideally you want to take it to someone who just does appraisals and does not sell jewelry or have any direct affiliation with a jewelery store. If you search independent appraiser in the PS search you will find a number of threads debating the finer points of who is or is not an "independent" appraiser, but I think the not selling jewelry thing is at least a baseline. You will have to talk to the appraiser to find out exactly what information he or she may want or need other than looking at the diamond. You should make sure that you either give them copies (not originals) of any materials you do have (receipt, etc.). The way my appraisal worked was I went in and sat down with the appraiser in a little office and they looked at the stone under various scopes and lights and loupes and then he confirmed that the diamond was the one shown on the cert (since i had one) and he told us about the diamond's value and gave us an idea of the 'wholesale' cost of the diamond and the approximate cost to replace it. Once the stone was set, he added information about the setting (weight, style, etc) and some pictures of it and printed up a whole report describing all the details so that if something happened and I had to hash out with the insurance company what needed to be done to replace my ring, it would all be crystal clear.
In your situation, I think you'll want the appraiser to give you as much information as possible about the diamond (and that it is a diamond) -- but primarily things that would be included on a grading report and would contribute to the value of the stone (color, clarity, weight, cut). If possible, have them use Sarin or some other system to measure the diamond -- that will provide the angles and percentages that you may notice get discussed often around here (table %, total depth%, crown angle, pavilion angle, etc.). Then you should probably get them to give you an idea of what the value of the stone is both wholesale (which i think is theoretically supposed to represent what the jeweler likely paid for it) and retail (what it might cost in a store).
In the meantime, I would send a letter via certified mail to the jeweler demanding that he provide you the certification that he represented your husband was buying along with the stone within X days. Keep a copy for yourself along with the mailing reciepts.
You may find out from the appraiser that the price your husband paid was a great price. Or not so great. Either way, at least you'll have some idea of whether you've been cheated and, if so, to what extent.
I think the previous thread discussed a few things you could do once you have an appraisal in hand. You had some experts chime in on that thread, I believe. I would go back and take a look. One thing is that once you have an unbiased expert's evaluation of the stone you are in a much stronger position with the jeweler if you think he took you for a ride. If you can walk in there and show that he excessively overcharged or misrepresented what he was selling, and then show him an independent appraisal backing up your claim, you are in a totally different ball park. It takes away his advantage based on knowledge, because now you have knowledge, too.
 
Mijamajasky, thankyou for the compliment! My setting is just a plain 18ct yellow gold setting that I bought online from a UK company that specialises in the most awful frozen-spit diamond rings! LOL! Their settings were really lovely and solid though, for a great price.

The point of getting an appraisal (if you want to) is, in simple terms, is to confirm (at the least) the weight, size, clarity & colour and cut of the diamond. You can then use this to ensure they match up with what your husband thought he was buying.

Does the receipt for the diamond confirm the color/clarity/weight on it? Or is it in writing anywhere?

Enbcfsobe''s suggestion of sending a letter via certified post is a great one, and I would certainly urge you to do this straight away.

One way or another we''ll help you sort this out to your satisfaction.

x x x

PS. Thankyou Hairgirl - *blush*! :)
 
Hi, firstly I want to say I feel for you really to be in this uncomfortable and concerning situation.
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I have read your previous thread aswell, and completely agree with Cleo and Enbcfsobe''s advice that you have been given here. I too am very much a more than average assertive consumer - I always ask Q''s when things don''t make sense, and I like to think I don''t let ppl get things by me.
However, I understand that not everyone can always be like that, and to me you sound a lil maybe intimidated by the situation ? combined with being worried about the outcome, this must suck for u and your Fi.

I will actually go one step further than the other girls at this point, and I am sorry if I cause anyone any offence in advance - but frankly I feel the jeweller right now is taking the P***s.
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There is no way, even if they are getting the cert from say Israel, that it should take upward of 2months. For me, something here definately stinks, and I would be asking for my $$ back. If I had to guess, it seems they are trying to either create some kind of illegitimate ppwk for your stone, or mis match it in some other kinda dodgy way.
Of course, I could be Completely wrong here - it is just the feeling I get from what you''ve told us.

Again, I am sorry to be so frank, and to present another dimension to what is obviously already a confusing situation for you.*hugs*
You mention a couple times that you would like to have someone from PS come with u - well, can you bring someone to the jeweller for support? Someone u know will be assertive but calm, such as maybe your mother/aunt/sister/brother??

That said, if it were me, I would take the advice from a pps: give the jeweller a deadline in writing of a couple working days, be polite but firm.
If by the end of the deadline you are not satisfied with the outcome for any reason (eg. they still don''t come up with the papers/ the papers don''t match what you were told), then I would demand in no uncertain terms a Full Refund. Be assured, even if you''re outside your return period, you will still be entitled to it.
DO Not, even for a minute, let them take the stone outta your sight. This might sound a lil paranoid, but better safe than sorry, right?
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If they need "some numbers" off of ur ring (doesn''t sound quite right) - ask them what these are/where you can locate them, and email/phone them through yourself.

In the meantime, obtain an independent appraisal using the Resources tab at the top of this page. Usually they should be able to do it while you wait, and you won''t need to bring anything except your stone - they usually do prefer to have the cert, but I''m sure if u explain ur circumstances, they will be accomodating. You may actaully find they will be able to offer you some advice from a professionals POV. Tell the appraiser the whole truth- I''m sure you will not be the first person they meet in this kinda situation.
This way, if the jeweller does come up with papers than don''t match what you were told, you will have the appraisal to back this up.

Don''t be embarrassed!! You are not the first and definately won''t be the last to be bullied/or (supposedly) taken advantage of by a retailer. Its how you and your Fi handle yourselves now that really counts.

At the end though, if it were me, I would just be asking for a refund at this point. You''re trust with this jeweler is obviously beyond repair, and in this business, trust is V. important! It also sounds like they may not respect you as a customer - no matter what their intentions, makiing comments about your Fi''s career is downright unprofesional
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I would be concerned that, even if you do get the papers and the situation gets figured out, will u be comfortable going back there to have your ring checked/cleaned/replated etc etc. ?? Would u trust to leave the ring in their posession if something happened to it? Do you have confidence that they will act in good faith if (forbid) something happens to your precious ring?

Phew! Such a long post, I''m sorry for ranting. I just really feel for ur situation, and want it to be resolved for you asap and in the best outcome for you and your Fi.
please don''t hesitate to ask for more advice - no question is silly
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Good luck,
AJ
 
Hey guys! Thanks again for your heartfelt responses...above all, I don''t feel respected by this jeweler and I am allowing it to happen...so I do plan on getting the ring appraised..once armed with ammunition I will go back in there. (geez that sounds really bad - I mean paperwork I swear!) anyway, I will go from there...it''s funny b/c last year my husband gave me a 5 stone ring from the same place and I asked J about papers or even a receipt and he said you know he never gave me anything but the credit card copy!!!! so I am going to get the 5 stone band appraised as well...not that it will do much at this point...ok, well thanks again and I will keep you posted!
 
Good luck, and I''m glad you''ve decided to put an end to this.
do fill us in on how it goes
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Well, I finially got some info on my stone...and the bottom line is it is an ok stone, we were just overcharged...as far as papers are concerned, according to the owner the papers to which he was referring was his paperwork on the stone...anyway, he set the stone with out charge on a setting i bought elsewhere...its looks really nice, but now I knwo to beware of the prices! The ring is a ''K'', VS2, table & depth both at 58...he says the cut is ideal as you can not detect any warmth etc...and rated the cut is VG...none of this really tells me much, but I am glad it is over with! Here are a couple fuzzy pics..

Ring play 032.jpg
 
another fuzzy pic

Ring play 033.jpg
 
last one..for now till i can get a handle on the camera setting...wow that alst one hurt!

Ring play 030.jpg
 
Pretty ring!! I''m glad it''s over, but did you get the grading report for the stone?
 
I''m glad you got some info but yes what about the actual report??

Pretty ring too
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Date: 3/10/2008 8:04:23 AM
Author: Ellen
Pretty ring!! I''m glad it''s over, but did you get the grading report for the stone?
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Ditto! Also, so it''s a K, big deal. It''s an awesome clarity and cut! It looks like a very pretty stone, good brilliance and fire...So just enjoy it for what it is! I think the setting you chose really sets off your stone, good choice!

ETA: In the future, instead of asking for "paperwork", which clearly some stores appear to think equals "receipts"
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, ask if the stone(s) are certified and come with lab papers. That way, they have to tell you yes or no, the stone(s) are certified.
 
The clarity and color of the stone does not determine the cut grade you have been given, i.e., ideal. A 58 table with a 58 depth is not within the ideal parameters. A diamond cannot be described as ideal, unless it is graded by the AGS. Did you ever get your diamond evaluated by an independent appraiser? If the latest information is from your jeweler, you haven't been given much to go on. You have no grading report or objective opinion to support the stats on this stone. If it were me, I would still want to pursue these options. If your husband paid for a graded stone and you have no grading report--or one doesn't exist--your jeweler owes you money on the difference.
 
You are letting the retailer get away with it. It may be the best course of action for you with all of life's more important issues, but the actions of this retailer are re-inforced every time a consumer throws in the towel and let's them walk all over them. It may not be nice, but retailers who want to put one over on consumers are encouraged by the lack of confrontation over the sale and what may be wrong about it. Usually, a stubborn consumer gets a better deal and better treatment from this sort of retailer.

It sounds as if you are not going to make a fuss with the retailer and that is your decision, but I hope thousands of future consumers read this thread and understand how very important proper representation of quality and paperwork is a part of the the "deal". Consumers should have ALL the paperwork for examination BEFORE they pay for the diamond. Never accept delivery of the diamond before you see the entire documentation. Don't get stuck with the jeweler accusing you of switching or damaging the diamond.

The game of BUYING has rules. In order to play the BUYING game, you must become aware of the rules and insist all players abide by them. This includes the "house", the sellers. The odds always favor the "house" so take every precaution in order to do a good job.
 
hey guys!
thanks again for you words and thoughts - they have given me a new perspective for future purchases - believe me! as far as letting the retailer get a way with it, i am quite insecure as i do not know the ins and outs of the laws etc...he thinks my husband misunderstood the term paperwork - which is very likely...did he overcharge us - yup! but how do you rectify that? the cut does look very nice and again was surprised it was a 'k'...as far as the numbers of table and depth i am not sure what they all mean...like i said i will end up buying diamonds else where and do i want to loose the big bucks? no, but being that i haven't a clue of the laws I don't think I really have any rights..he sold my husband a stone that my husband thought was beautiful and with in the right price range, which i guess faults my husband overall - beinh that he did not realize he was being overcharged right? i just keep thinking we get oversold on things all the time, especially by smaller retailers...anyway, is it still worth getting it insured even though it is only a "k' stone?? do people only insure D,E,F stones? thanks!
 
As far as insuring, it doesn''t matter what color or clarity it is. If you couldn''t afford to easily replace it should you lose it, it''s stolen, etc. you need to insure it. However, you will need documentation for that, and the more detailed, the better. I would suggest taking it to an idependant appraiser for a full evaluation, and that can be used for the insurance.

I have a question. You say the jewler was referring to his paperwork, as to what was taking so long to get? If that was the case, then it''s even worse that it has taken this long, and this much work to get it. That should have been presented with your diamond at the time of purchase. There''s just no excuse. And, if it turns out your stone indeed should have a grading report with it, then you still need to get one from him. Did you ever ask point blank, does this stone come with a certificate? If your hubby got any paperwork recently, what exactly was it?
 
i don''t think this is a question of law. it is a question of customer service and business practices. if he admitted that he overcharged you, ask for a store credit. it doesn''t matter if you are legally entitled to it. you certainly don''t violate any laws just by asking for something in exchange for feeling cheated. i do wholeheartedly understand that you may want to just move on at this point. i just want to clarify that this isn''t a legal issue. it is a very practical question about how you should be treated.
 
If I found out I was overcharged or if the color of the stone was misrepresented, I''d return the diamond and start over elsewhere.
 
the jeweler did not admit he over charged us..when i inquired about the price he went well that stone was "phenominally" cut...being kind of clueless and not good at retaining all the PS info, all I had to go on was the clarity, carat, table and depth, and color..so i figured maybe he was right...but then i went on to PS looking for a stone with similar specs and saw upwards of a two thousand dollar difference...hubby wants to foget about it...he feels kind of insulted i questioned his judgment, he also said between my big mouth (
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) and that he will never do buisness there again, he rather move on..however, i get ticked knowing how hard he works and how he believed in someone who misled him...tomorrow i am going back to the shop tp pick up my packet..i will ask if the stone has a lab report and a certification right? and if they don''t, i''m sure he''ll just say that he nver said they did to begin with. that my husband misunderstood..not sure what to do there...also, do i need a ab report for the appraiser? or will what they provide be sufficent for insurance? thanks again!
 
what the appraiser provides should be sufficient for insurance. hopefully your husband will come to appreciate that his lady is becoming an informed consumer. many vendors, especially in B&Ms, have higher prices than online vendors, in part because of higher overhead costs, but $2000 is an awful lot and, more importantly, you were told it was ideal, but, based on objective criteria, it is not.
here''s what i would suggest when you go back:
1) ask if there is a lab report.
2) if there is no lab report, but your husband is quite sure that he was told that the stone was ''certified'' or came with ''papers,'' i would remind the jeweler of that, just so it is clear that you believe that he is not dealing fairly here.
3) tell the jeweler that you are disappointed that he was not up front with your husband or with you.
4) tell him that you have done your research, and that based on the tiny amount of information that he has given you, this stone is not ideal by any accepted standards of cut grading.
5) tell him that you are going to take it to an independent appraiser to determine its quality and value.
6) tell him that it is not his decision whether you choose to insure the stone, but it was his decision to act in a way that made you question whether he was giving you accurate information, so now you feel that you need an appraisal and insurance to set your mind at ease and decide what to do next.
7) ask him if there is anything he thinks he should tell you about the stone before you go get it appraised.
8a) if you are feeling brave, ask him if he is willing to offer you either a full refund or a partial rebate given the misrepresentations he made to you and your husband. there is NO HARM in just asking.
8b) if you are feeling slightly less brave, tell him that after your experience, you would never recommend his shop to anyone.
9) DO NOT give him the ring. not even to clean it. it is yours and he has no right to touch it.
10) DO NOT leave without at least a written receipt or statement from him stating the basic specs of the stone (color, clarity, carat weight) and the amount paid.

I''m sure others will chime in. If you are concerned that you won''t remember, print out the posts you feel are most helpful and take them with you. Lots of folks do that. I know I did when I was looking for diamonds! This is your chance to be assertive. Don''t worry about "law" -- if you paid for the stone, it is yours, and you have every right to ask for information about it. You are now an educated consumer, and you can stand up for your rights.
 
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