Are Jewelers resonsible for Damanged Diamonds

[o0astrid0o]

I just wanted to thank everyone ahead of time for reading this and taking the time to answer.

My Fiance bought me my engagement ring in 2007. We never had any problems with it. And then I decided to have it reset into a bridal set this December.

I had a bunch of problems with this Jewelers, first they reset my ring and the bridal set band did not fit onto the ring. Which was the whole point of the bridal set, they said they would fix it, but I was going on Vacation,so they told me to bring it in when I returned. After returning, they told me they couldnt fix it, but gave me credit and "let me" use it towards a more expensive bridal band... I was upset but just wanted to get it over with. Then finally after all that, the wedding band did not fit properly, but I just took my ring and got out of there.

Now, a month after all this drama. My friend was looking to get engaged and we were comparing Diamonds,and I noticed black lines or imperfections in my diamond. After researching my diamond, I found out it was "Clarity Enhanced".

It says it right on my Appraisal, and I researched it finding out what it means. But it also says that you have to tell your Jeweler ahead of time because they need to be more careful with Diamond. Well my appraisal DIRECTLY says on it, and the jewelers obviously did not take proper care of it.

Can they be reliable for the damange of the diamond and have to replace what they insured on it?

 

[sonnyjane]

Maybe the vets will have more to contribute, but just to be clear on the events, did this jeweler see a copy of your appraisal when you took it in for the setting? If not, I would think the burden would fall on you to tell them it was clarity enhanced. They might have a policy saying they aren''t responsible for damage to enhanced stones.

 

[strmrdr]

most jewelers have a line in the intake paperwork that they are not liable for damage.
At this point it isn''t clear that it has been damaged as you don''t know what the lines are or when they appeared.

You might want to make an appointment with an appraiser to discuss it:
https://www.pricescope.com/appr_list.aspx
If it is damage you are likely better off turning it over to your insurance company.

 

[Lorelei]

Date: 4/29/2009 6:15:17 PM
Author: strmrdr
most jewelers have a line in the intake paperwork that they are not liable for damage.
At this point it isn''t clear that it has been damaged as you don''t know what the lines are or when they appeared.

You might want to make an appointment with an appraiser to discuss it:
https://www.pricescope.com/appr_list.aspx
If it is damage you are likely better off turning it over to your insurance company.

Ditto

 

[oldminer]

A clarity enhanced diamond, one in-filled with glass, is a fragile material compared to an unenhanced diamond. YOU are responsible for telling a different jeweler that YOUR diamond is a fragile stone. It is up to YOU to know what you have.

However, most clarity enhanced diamonds can be easily re-filled if something has happened to the "enhancement" filling. You'll have to go back to the seller or to another retailer who sells such diamonds and get them to have it re-treated. Most retail jewelers refuse to sell clarity enhanced diamonds, but many people seem perfectly happy with owning them. You can see there is an occasional problem.

The jeweler who did the resetting work? They might be responsible, but you ought to be glad that they didn't break the diamond into two parts. They are morally responsible, but only if they might have known the treatment was there and YOU should have told them. Sometimes such treatment is not readily apparent and they might not have seen it.

I suggest just have the diamond re-treated and go on.